Dan (a11n)
Forum Replies Created
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Hi there,
The issue you’re describing with the Jetpack comments form seems intermittent and it’s possible that there could be a conflict with another plugin or script on your site. Since you’ve already tried clearing your browser’s cache, the next step would be to troubleshoot for potential conflicts.
Here are some steps you can take to identify the issue:
- Check for Plugin Conflicts: Deactivate all other plugins except for Jetpack, and see if the issue persists. If the form works correctly, then reactivate your plugins one by one until you recreate the issue. This will help pinpoint the conflicting plugin.
- Check your Theme: Temporarily switch to a default WordPress theme like Twenty Twenty-One to see if the issue might be with your current theme.
- Browser Extension Conflict: Test the page in an incognito window or different browsers to rule out any browser extension conflicts.
- Server-Side Caching: Check with your hosting provider if there are any server-side caching configurations that could be interfering with the form’s functionality.
- Content Delivery Network (CDN): If you are using a CDN like Cloudflare, try disabling it temporarily or check for any specific rules that might be causing the issue.
If none of these steps resolve your issue, could you verify if the issue is happening on specific posts or pages, or if it seems to be completely random across your site?
Hi there
We need to confirm site ownership before we can take any action on these domains.
Could you contact us via this contact form, providing the email address associated with your WordPress.com account, and mention this thread, so we can get this taken care of for you?
Thanks
Forum: Plugins
In reply to: [Jetpack Social] Like and share global ‘on’ not working with FAQsHi Mike
First I should point out that this appears to be posted on the wrong forum, as sharing and like buttons are not a feature of the Jetpack Social plugin, and your site doesn’t appear to have Jetpack Social installed, so the question should be directed to the forum for the core Jetpack plugin:
https://wordpress.org/support/plugin/jetpack/
However, to save you waiting longer for a reply, I’ll answer here on this occasion.
The global settings for sharing and like buttons will only take effect on posts/pages that didn’t previously have those settings saved at the individual post level.
If the settings are already saved as ‘off’ for individual posts, then the global setting won’t have any effect on existing posts. It sounds like that may be the case here, in which case they will have to be enabled individually for each post.
If the global setting is set to on, new posts should have likes and shares enabled automatically though. Can you confirm if that’s the case for newly published posts?
Hi there,
It sounds like you’re experiencing connection issues related to XML-RPC on your site, which can affect how Jetpack communicates with external services like your social media accounts.
I checked your site, and the XML-RPC file gives a 403 error, which suggests something is blocking it.
I’d suggest contacting your hosting provider and asking them to check their security logs for any blocked requests to the xmlrpc.php file on your site, using the
Jetpack by WordPress.comuser agent.You can also ask them to allow our IP addresses listed here:
Please note that these IP addresses could change (or more could be added) at any time, which could break your connection to Jetpack. For this reason, we actually discourage whitelisting specific IPs, although with some hosts it may be the only option.
Forum: Plugins
In reply to: [WP Super Cache] Probelm with an audio pluginHi Delphine,
The issues you’re facing with the Trinity Audio plugin and its performance in the WordPress admin area could potentially be caused by caching issues. WP Super Cache, as a caching plugin, is designed to speed up your website by caching pages and serving those cached versions to your visitors. However, caching does not typically affect the WordPress admin area.
If you want to ensure that WP Super Cache isn’t affecting your admin area or the Trinity Audio plugin, you can try disabling the caching temporarily to see if the problem persists.
- Go to your WordPress dashboard and navigate to ‘Settings’ > ‘WP Super Cache’.
- Click on the ‘Easy’ tab, and set caching to ‘Off’.
- Make sure to save the changes and then test to see if the issue with the Trinity Audio plugin has been resolved.
If you find the issue no longer happens with caching disabled, then it’s recommended to reach out to the Trinity Audio plugin’s support team for guidance on which parts of your site their plugin operates on and hence, which URLs to exclude from caching.
To exclude specific pages from being cached, you can follow this guide:
https://jetpack.com/support/wp-super-cache/wp-super-cache-faq/
Hope that helps!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Stats Not LoadingHi there,
I understand that you’re experiencing issues with Jetpack stats not loading on your site. Let’s try to resolve this together.
Can you please provide the URL of your website so that I can have a look? In the meantime, here are a few troubleshooting steps you can follow:
- Check for plugin conflicts: Sometimes, other plugins can interfere with Jetpack’s functionality. Try disabling all other plugins except Jetpack to see if the stats load. If they do, re-enable the other plugins one by one to identify the culprit.
- Ensure your site is publicly accessible: Jetpack stats require that your site be accessible to the public. Make sure that your site is not in maintenance mode or blocked by a “Coming Soon” plugin.
- Verify your Jetpack connection: There might be an issue with your Jetpack connection. You can try disconnecting and reconnecting Jetpack to refresh the connection. Instructions on how to manage your Jetpack connection can be found here: Managing your Jetpack Connection.
Once I have your site URL, I’ll be able to provide more tailored support. Please reply to this thread with your site URL and any updates following the troubleshooting steps above.
Thank you!
Forum: Plugins
In reply to: [Jetpack Protect] math captchaHi there,
Yes, it’s possible to disable the math captcha while still using Jetpack Protect. To do this, you’ll need to add a filter to your site’s
functions.phpfile or a custom functionality plugin. Here’s how you can disable the math fallback captcha:add_filter( 'jpp_use_captcha_when_blocked', '__return_false' );By adding this code, you’ll turn off the math captcha, but Jetpack Protect’s primary security functions will continue to work as normal.
Hope that helps!
Forum: Plugins
In reply to: [WP Super Cache] Cache clears at randomHi there,
It seems like you’ve already configured quite a few settings to optimize the caching on your site with WP Super Cache. However, there might be various reasons why your cache is being cleared unexpectedly. Let’s go through a few troubleshooting steps to pin down the cause.
- Check for Conflicting Plugins: Other plugins might be interacting with WP Super Cache and causing the cache to clear. Deactivate other plugins temporarily to see if the issue persists.
- Verify Cron Job Configuration: Make sure that the server-side cron job is set up correctly and not accidentally clearing the cache when it runs.
- Examine Cache Timeout: Although you’ve set the Cache Timeout as 0, which should mean no automatic expiry, double-check if there’s any feature or setting that considers this value as invalid and defaults to regular cache clearing.
- Look at Preload Settings: Since you mentioned that you’ve set preload to happen every 1440 minutes, ensure that this action doesn’t clear the entire cache before preloading.
- Check the Server Logs: Server logs can provide information on what processes are triggering the cache to clear. Review them to find any recurring patterns.
- WP Super Cache Settings: Within WP Super Cache settings, there might be an option that is set to clear the cache regularly or under certain conditions. Revisit the settings to ensure there isn’t a misconfiguration.
If you could provide the URL of your website, that would help us further investigate the issue.
Also, if the cache is being cleared due to some user actions on the website, consider checking if user roles or configurations within WordPress are linked to cache clearing routines.
I appreciate your detailed information, and with a bit more investigation, we should be able to pinpoint the cause of this issue.
Reply in this thread with any further details or updates you have, and we’ll take it from there.
Thank you!
Hi there
The URL provided is not currently cached. Let us know if you need anything else.
Hi there. This is because your site currently shows your host’s ‘coming soon’ page. Once your site is launched and publicly viewable, Jetpack Boost will be able to generate critical CSS.
Hi there
Could you please describe, or provide screenshots showing exactly how your widget is set up, with a link to your site so we can see what you’re describing?
If you want it to remain private, you can also contact us via this contact form.
If you choose to reach out directly, please include a link to this thread.
Thanks!
Hi there. Your site has a Jetpack connection issue which may be causing this problem. Since you have a WordPress.com Business plan, I would suggest getting in touch via https://wordpress.com/ for fast and personalised support.
Forum: Plugins
In reply to: [Jetpack Social] Unable to use with Woocommerce ‘Copy to a new draft’Hi there. This is a known issue, and we don’t have a workaround at this time. You can follow our Github issue for any updates on that:
Thanks for the update!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Image cache clear?Hi there. The image has now been removed.