David Bisset

@onrgun Thanks for reaching out.

Can you confirm the URL of where we can see the donation form on your site? We tried to access https://americacarestoo.org/donation/ but it directs back to the homepage of your site.

The redirect to the WordPress login page is unusual. Charitable doesn’t require login to donate. Since we cannot examine the donation form currently to test, here are some recommendations:

• It’s possible there’s a setting that’s requiring users to be logged in to donate. Please try deactivating all other plugins except for Charitable and see if the issue persists. If it does, reactivate your other plugins one by one, testing the donation form after each activation, to identify the conflicting plugin.
• Caching, either from a plugin or from your web host, can sometimes cause unexpected behavior. Try clearing all caches, including your browser cache, any caching plugins you’re using, and any server-side caching your host might have in place.
• Try switching to a default WordPress theme like Twenty Twenty-Four can help rule out a theme-related conflict.
• Try resetting permalinks.
• Ensure that the Charitable plugin and all other plugins are up to date.
• If the above doesn’t produce results, we have a document with more suggestions on how to troubleshoot IPN issues.
• You can turn on WP_DEBUG and WP_DEBUG_LOG to see if there are any errors in the logs (turn on the logs then run the test, and then check the logs)

The pending payments you’re experiencing strongly suggest a problem with PayPal’s Instant Payment Notification (IPN) or webhooks communicating back to your site. This is how PayPal tells your website that a donation has been successfully processed. This might be a redirect or issue (caused by maybe a third-party plugin or configuration) preventing communication with PayPal.

Add “offline payments” as a gateway and test that gateway instead of PayPal and see if you get different results. Also If none of the above works, feel free to copy and paste the information in Charitable’s Tools->System Info into pastebin.com and share with us that link.

Hope this helps. Let me know if you have any questions on the above.

@wdtdeveloper thanks for reaching out.

The donation form hasn’t moved and looking at the URL there is something happening with loading of the donation form (i’m seeing non-Charitable related errors in the web console… so this may or may not be Charitable related).

My suggestion: this forum is for supporting the free version of Charitable. If you are using the Pro plugin you need to reach out to support site. If reverting to the free (non-Pro) version of Charitable resolves the issue, let the support team know.

Hope this helps. If i misunderstood your mention of “Pro” let me know. 🙂

@armenta There is a hook that can render something before the donation button on forms.

add_action( 'charitable_form_after_fields', function( $form, $view_args ) {
    echo do_shortcode('[cf7sr-turnstile]');
}, 10, 2 );

That should do what you are asking. As for it working as you intended, you might want to reach out to Contact Form 7 if you need support. And again, we would also suggest investigation of selectively deactivating cache on your site for certain pages.

Hope this helps!

No problem! Thanks for being a Charitable user! 🙂

@armenta Thanks for reaching out!

Charitable creates a pending payment when the donor goes from your donation form to PayPal. There are a few reasons why a payment can STAY pending but mainly it boils down to the fact it’s not getting any communication from PayPal to update to “paid”. But if PayPal is not recording any payment for these what is likely happening is that the donor is abandoning the Paypal process after the donation form on the PayPal side.

You can manually change a donation’s status from “pending” to “paid” in your Charitable settings. However, you should only do this after you’ve logged into your PayPal account and confirmed that the funds have actually been received. If you change the status without verifying the payment, you risk incorrectly marking a donation as complete when the funds haven’t been transferred. Some other notes:

Verify Your PayPal Account: Make sure the email address associated with your PayPal account is verified.

Check Currency Settings: Ensure that the currency in your Charitable settings matches the currency your PayPal account is set to receive.

PayPal IPN Troubleshooting: If PayPal HAS gotten a donation and Charitable still shows “pending” there might be an issue with your PayPal IPN. This includes steps on how to use their PayPal Tester tool and how to manually set your PayPal IPN URL. You can find the guide here: https://www.wpcharitable.com/documentation/paypal-ipn-troubleshooting/ But from your description I don’t think this is happening.

If these are legit, then reaching out to the donor asking them if they abandoned or what actions they are taking might be useful.

Hope this helps. Let me know if you have any further questions.

@nezaralmohammad Hi, thanks for reaching out.

So no, Charitable doesn’t have a “donation cart” feature (core or addons) at this time. There isn’t a reasonable recommendation currently either since part of the foundation logic is on the campaign -> donation form modal. You are free to ping support on our site if you want further insights, since that would go beyond the scope of this support area.

That being said similar functionality is on the roadmap and happy to ping you when down the road when it becomes available.

Thanks!

@laurenhaas Thank you for the kind words. This made my day. We like think much of what we do is specialized for smaller org that don’t have a lot of resources or funds. Always feel free to reach out to let us know how we are doing.