Hi,
We can’t access your site – when trying to access it, it shows an error “403 Forbidden”. It seems like you have a staging site which is closed to the public. So we can’t review your site.
Regarding tooltips – please, make sure that the option “Show tooltip” is enabled in the plugin settings (under the “Tooltip” tab). You can check our guide for more details: https://creativeminds.helpscoutdocs.com/article/2162-cm-tooltip-cmtg-free-version-tutorial