BigBuy
Forum Replies Created
-
Hello antonvictorov,
Thank you for your message and for the detailed technical feedback.
We understand the inconvenience caused and we want to assure you that we have done our utmost to assist you with this issue. Our team carefully reviewed the information provided and offered guidance based on the most common root causes we’ve encountered, including server configuration and cron-related issues.
That said, we’d like to emphasize that the BigBuyConnector plugin is functioning correctly for the vast majority of our clients who are using it on servers that meet the minimum technical requirements we clearly specify. Missing database tables are usually related to issues during installation or updates, often linked to restrictions or limitations in the hosting environment.
We are here to help and can continue supporting you to get everything running as expected, but please ensure your server setup aligns with the requirements outlined in our documentation for optimal plugin performance.
Best regards,
BigBuy TeamBonjour Zixar,
Merci pour votre retour. Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes.
Concernant la disponibilité limitée que vous avez constatée, il est vrai qu’au moment de votre inscription, nous étions en pleine phase de réajustement d’inventaire et de changements avec certains fournisseurs. Cela a temporairement impacté la disponibilité de plusieurs références.
Nous comprenons la frustration que cela a pu générer. Sachez toutefois que depuis, plus de 10 catalogues couvrant différentes catégories ont été réactivés, et le nombre de produits disponibles est en forte hausse.
Notre objectif reste de proposer une solution fiable et compétitive pour nos partenaires e-commerce. Nous restons à votre disposition pour vous aider à tirer pleinement parti de votre abonnement, si vous décidez de poursuivre.
Cordialement,
——————————
Hello [Customer’s Name],
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Regarding the limited stock you encountered, it’s true that at the time of your registration, we were in the middle of an inventory adjustment and changes with some of our suppliers. This temporarily affected the availability of several items.
We completely understand the frustration this may have caused. Please note that since then, we have reactivated over 10 catalogs across different categories, and the number of available products has significantly increased.
Our goal remains to offer a reliable and competitive solution for our e-commerce partners. We remain at your disposal to help you make the most of your subscription, should you choose to continue.
Best regards,
Forum: Plugins
In reply to: [BigBuy Dropshipping Connector for WooCommerce] BigbuyConnectorHello @rivikenan
If you need any help with your plugin BigBuy, we kindly ask you to open a ticket from your contact area https://www.bigbuy.eu/en/contact, giving details and screenshot as the technical team can revise and solve it.
Thank you for your collaboration,
The BigBuy team, Kind regards
Forum: Plugins
In reply to: [BigBuy Dropshipping Connector for WooCommerce] bigbuy and 404 errorHello @theitaliancoder
To be able to help you with your situation, we kindly ask you to open a ticket from your contact area https://www.bigbuy.eu/en/contact, giving details and screenshot as the technical team can revise and solve it.
Thank you for your collaboration,
The BigBuy team, Kind regards
Forum: Plugins
In reply to: [BigBuy Dropshipping Connector for WooCommerce] wcmipconnector mip-connectorHello @pz301 ,
To be able to help you with your Cron job configuration, we kindly ask you to open a ticket from your contact area https://www.bigbuy.eu/en/contact. The technical team will need all your access to check and configure your Cron task.
Thank you for your collaboration,
The BigBuy team, Kind regards
- This reply was modified 1 year, 1 month ago by BigBuy.
Forum: Reviews
In reply to: [BigBuy Dropshipping Connector for WooCommerce] My experience so far…Cher(e) Client(e),
Merci de nous avoir contactés. Pour vous fournir une assistance rapide et efficace, nous vous rappelons que toutes les demandes doivent impérativement passer par votre espace de contact. Cela nous permet de mieux traiter vos demandes en les assignant au département approprié, selon leur objet et votre historique.
Nous avons constaté que vous n’avez pas répondu à vos tickets précédents, notamment concernant le serveur. À ce sujet, nous vous avons transmis un lien de compatibilité accompagné d’explications détaillées, mais nous n’avons pas reçu de retour de votre part.
Afin que nous puissions vous aider dans les meilleurs délais, nous vous invitons à :
- Vous connecter à votre espace de contact.
- Consulter vos tickets en attente de réponse.
- Nous transmettre toutes informations complémentaires nécessaires via cet espace.
💡 Important : Le système de gestion par ticket garantit un suivi structuré et rapide, mais cela nécessite votre coopération. Chaque ticket est traité selon son importance et par le service concerné.
Nous restons à votre disposition pour toute clarification supplémentaire. Merci de votre compréhension et de votre collaboration.
Cordialement,
L’équipe BigBuyForum: Reviews
In reply to: [BigBuy Dropshipping Connector for WooCommerce] Big Buy is the worst ever..Dear Alex
We are sorry to read your words.
Please be assured that we always do our best to help with any queries our members may have.Our Customer Success team has provided you with some options to continue collaborating with us and managing your case. Please respond to our email attempts to contact you so that we can find a solution and reach an understanding.
If you have any further questions, please do not hesitate to contact us.
Best regards,
The BigBuy TeamForum: Reviews
In reply to: [BigBuy Dropshipping Connector for WooCommerce] My experience so far…Thank you so much for your comment, Georgeiskef!
We are very pleased to hear that you are satisfied with our services, in particular with our technical service.
Our aim is to offer efficient and quality solutions to guarantee the maximum satisfaction of our customers at all times.
We will always be delighted to help if needed.See you soon!
The BigBuy team
Dear Nuno.
Thank you for your message.
As we already discussed, the execution of the cron task (if it is blocked or does not run as often as required) depends on the type of server you use and should be reviewed and resolved in the configuration of your server.
To the rest of your questions, as you know, we have already responded through our ticket system, which is always available for any questions or issues that may arise with the use of the plugin.
We remain at your disposal.
Best regards.
BigBuy Team
Forum: Reviews
In reply to: [BigBuy Dropshipping Connector for WooCommerce] Big Buy,Dear @caduguidi
Thank you for your review.
We are working on improving an easier onboarding for WooCommerce, as in the meanwhile we try to keep our help documentation easier to follow.
If you have any specific feedback on how it could be improved, we are glad to read it, you can write us through our contact are.
Best regards,
BigBuy teamDear @redair,
Can you please point us to your ticket number? We will review.
We would like to remind that we always escalate to developers if needed, and @schoop your case was already in the developers’ hands. Contacting our people directly on LinkedIn is not advisable, and we encourage in stopping this kind of behaviour.
Regarding our support, please always keep in mind that our Plugin is actively working on many shops, we do test it too, and in your case @schoop your shop had also many plugins that could have been interfering in the process. Sometimes it’s not an easy read to understand why your server is not able to process the information. We also constantly work to improve and simplify the synchronization, but when many products are selected, there is a lot of information to read.
@redair if your client still needs support, we can have a second look at it for you.
Of course, we study all your cases and learn how to improve the compatibility of our plugin and most of all, want to assure you that our support team works hard to take care of all our customers.
Thanks for your patience and cooperation @schoop we hope to keep you around for long! Let us know if you have news on the sync process and we can maybe get some feedback on what made the difference on your server.
Regards,
BigBuy Team
Dear @schoop
We are sorry to read your review.
As we indicated on Friday, the developers are studying the error you pointed out.
We are sad to read you saying our Support did not respond, because we were in touch with you in your ticket the whole time, that is still open and not resolved for us.
We are always available to answer your tickets and help you anyway we can, our developers will get back with an answer and let you know what is happening.
Please keep in mind that it’s possible that a server configuration might be interfering with the synchronization, even if your server does meet the requirements in terms of performance.
We kindly ask for your patience as we work on your case and will keep you informed during the proces
Best regards,
BigBuy team is at your disposal.Forum: Reviews
In reply to: [BigBuy Dropshipping Connector for WooCommerce] Great support from BigBuy!Thank you @4esser
We appreciate your review.
Your words motivate us to keep doing our best and support all our partners!
BigBuy team
Dear Joaquin,
Thank you for your post.
The requirements should be configured on the server side, also checking that your server is able to meet them.
However, please contact us to our dedicated support through the contact area on the following Link: BigBuy Tech Support
We will help you troubleshoot and review your server configuration.
We remain at your disposal.
Best regards,
BigBuy teamDear @markisu72
Thank you for your post and your patience.
We are working on removing the shell_exec if possible and we are also studying the rest of this feedback.
We will inform you as soon as possible.
Thanks again for all your feedback!
Best regards,BigBuy Team