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  • Thread Starter db7777777

    (@db7777777)

    WordPress Environment
    
    WordPress address (URL): https://www.dougbrittonbooks.com
    Site address (URL): https://www.dougbrittonbooks.com
    WC Version: 7.2.1
    REST API Version: ✔</img> 7.2.1
    WC Blocks Version: ✔</img> 8.9.2
    Action Scheduler Version: ✔</img> 3.5.2
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    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 2 GB
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    WP Cron: ✔</img>
    Language: en_US
    External object cache: –
    
    Server Environment
    
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    PHP Version: 7.4.33
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.86.0
    OpenSSL/1.1.1s
    
    SUHOSIN Installed: –
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    Hide errors from visitors: ✔</img>
    
    Active Plugins (19)
    
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    Taxonomies: Product Types: external (external)
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    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
    Shop base: ❌</img> Page visibility should be public
    Cart: #15 - /cart/
    Checkout: #16 - /checkout/
    My account: ❌</img> Page visibility should be public
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    Theme
    
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    Version: 3.20.2
    Author URL:
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    Templates
    
    Overrides: –
    
    Admin
    
    Enabled Features: activity-panels
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    Disabled Features: minified-js
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    Daily Cron: ✔</img> Next scheduled: 2022-12-29 18:32:38 +00:00
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    Action Scheduler
    
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    Newest: 2022-12-28 19:56:17 +0000
    
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    Oldest: 2022-11-07 17:16:06 +0000
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    Status report information
    
    Generated at: 2022-12-28 19:56:18 +00:00
    `
    Thread Starter db7777777

    (@db7777777)

    Also, in the activity log within dougbrittonbooks.com—as mentioned before—it’s only logging information from one IP address, and that’s the 70.39.___.__ IP (again our actual IP address according to fetchip.com is 73.151.___.__). This 70.39.___.__ IP is showing the Hostname as secure.dougbrittonbooks.com.

    On the other 2 websites that I also logged in to (where WP Cerber works and the real 73.151.___.__ IP address is logged), the Hostname is shown as ______.ca.comcast.net…which makes sense since we use Comcast for our home internet connection. These two websites are running on SiteGround/HostGator.

    I’m guessing this incorrect IP address—70.39.___.__—dougbrittonbooks.com is showing in the log is from our host, InMotion?

    Thread Starter db7777777

    (@db7777777)

    Hello,
    I’ve tried logging in from another location/home (completely different IP address), and I’ve also tried turning on the VPN on my computer—which generates a different IP address each time—but nothing is logged.

    Thread Starter db7777777

    (@db7777777)

    Yep; and it logs it whenever I do, but still no data from any other IP addresses.

    Should I try resetting the settings back to their defaults? Or would it help to completely remove the plugin and its data (how would I do that)?

    Thread Starter db7777777

    (@db7777777)

    Yes, but everything that is logged is from our own whitelisted IP address—no other IPs.

    Thread Starter db7777777

    (@db7777777)

    Hi,
    I tried the steps listed on this page, but it still doesn’t show any data in the activity tab/log. Is there anything else I can do to fix the issue? I already tried uninstalling and re-installing the app.

    Thanks

    Thread Starter db7777777

    (@db7777777)

    This happened again today (all the settings reset). I also got a long message repeating:
    ERROR: Unable to get access to the file /home/[databasename]/public_html/.htacess
    ERROR: Unable to get access to the file /home/[databasename]/public_html/wp-content/uploads/.htaccess
    Please help!

    Thread Starter db7777777

    (@db7777777)

    Great, thanks

    Thread Starter db7777777

    (@db7777777)

    Hi,
    We tried adding this snippet and it broke the website…is it supposed to be at a certain location/area in the functions.php file?

    Thread Starter db7777777

    (@db7777777)

    Hi,
    We entered a description for each of our coupons and it already displays the name of the coupon in the cart total like we want.

    We were hoping to have this boxed message that says “Discount applied: [coupon name]” on each individual product page, along with the cart and checkout page…so that it doesn’t only show up once (basically, we want customers to see a permanent message that their coupon was automatically applied, instead of it showing up once and then disappearing).

    Thanks

    Thread Starter db7777777

    (@db7777777)

    Great, thanks

Viewing 11 replies - 1 through 11 (of 11 total)