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  • Thread Starter davieees

    (@davieees)

    Hi @battouly @rur165

    I’m currently using PayPal Standard that is a core part of the WooCommerce package. It has worked perfectly for several years, but this has occurred on changing the PayPal account details. Everything appeared to work as expected using the PayPal sandbox. Here’s the system report. Thanks.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.gigafishline.com
    Site address (URL): https://www.gigafishline.com
    WC Version: 5.1.0
    REST API Version: ✔ 5.1.0
    WC Blocks Version: ✔ 4.4.3
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.0.2
    Log Directory Writable: ✔
    WP Version: 5.7
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.41 (Unix)
    PHP Version: 7.3.27
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 5000
    cURL Version: 7.19.7
    NSS/3.44
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.1.0
    WC Database Prefix: zc4_
    Total Database Size: 17.23MB
    Database Data Size: 10.93MB
    Database Index Size: 6.30MB
    zc4_woocommerce_sessions: Data: 0.08MB + Index: 0.00MB + Engine MyISAM
    zc4_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_woocommerce_order_items: Data: 0.25MB + Index: 0.09MB + Engine MyISAM
    zc4_woocommerce_order_itemmeta: Data: 1.13MB + Index: 0.84MB + Engine MyISAM
    zc4_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    zc4_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_acl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_blocks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_log: Data: 0.26MB + Index: 0.11MB + Engine MyISAM
    cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_traffic: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
    wpstg0_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    wpstg0_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_cerber_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_cerber_sets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_comments: Data: 0.16MB + Index: 0.08MB + Engine MyISAM
    wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_options: Data: 0.40MB + Index: 0.05MB + Engine MyISAM
    wpstg0_postmeta: Data: 1.32MB + Index: 0.91MB + Engine MyISAM
    wpstg0_posts: Data: 0.29MB + Index: 0.08MB + Engine MyISAM
    wpstg0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_usermeta: Data: 0.26MB + Index: 0.17MB + Engine MyISAM
    wpstg0_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpstg0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpstg0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpstg0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpstg0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_order_itemmeta: Data: 1.12MB + Index: 1.00MB + Engine MyISAM
    wpstg0_woocommerce_order_items: Data: 0.25MB + Index: 0.11MB + Engine MyISAM
    wpstg0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    zc4_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zc4_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zc4_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zc4_cerber_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zc4_cerber_sets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zc4_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zc4_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    zc4_comments: Data: 0.16MB + Index: 0.08MB + Engine MyISAM
    zc4_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_options: Data: 0.82MB + Index: 0.29MB + Engine MyISAM
    zc4_postmeta: Data: 1.34MB + Index: 0.81MB + Engine MyISAM
    zc4_posts: Data: 0.30MB + Index: 0.08MB + Engine MyISAM
    zc4_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    zc4_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    zc4_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    zc4_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    zc4_usermeta: Data: 0.26MB + Index: 0.17MB + Engine MyISAM
    zc4_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    zc4_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zc4_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zc4_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zc4_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zc4_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zc4_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zc4_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    zc4_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    zc4_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zc4_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    zc4_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zc4_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zc4_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 77
    custom_css: 1
    nav_menu_item: 10
    page: 12
    post: 6
    product: 26
    revision: 85
    shop_coupon: 1
    shop_order: 577
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (6) ###
    
    WordPress File Monitor: by nicolly – 1.0.9
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.26
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.50
    
    WC PayaCardServices: by CEDCOSS – 1.3
    WooCommerce: by Automattic – 5.1.0
    WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 8.8.3
    
    ### Inactive Plugins (2) ###
    
    Better Search Replace: by Delicious Brains – 1.3.4
    Search & Replace: by Inpsyde GmbH – 3.2.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #13 - /shop/
    Basket: #14 - /cart/
    Checkout: #15 - /checkout/
    My account: #16 - /my-account/
    Terms and conditions: #2 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Mystile
    Version: 1.3.18 (update to version 1.3.19 is available)
    Author URL: http://www.woothemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 70
    Oldest: 2021-02-22 11:01:53 +0000
    Newest: 2021-03-19 00:23:04 +0000
    
    ### Status report information ###
    
    Generated at: 2021-03-19 10:18:26 +00:00
    
    Thread Starter davieees

    (@davieees)

    Hi Rashed,

    Thanks for your reply. In answer:

    1. PayPal Checkout plugin was installed, but deactivated. I’ve since deleted it.
    2. The products sold are physical items and the old account belongs to the previous website admin.
    3.No, I haven’t checked for custom code or other conflicts. Can you suggest where I should look?

    I’ll try and run a conflict test. Thank you

Viewing 2 replies - 1 through 2 (of 2 total)