Dan Rossiter

Dang.

Ok, next test is to put your MIME types in your settings back to the default. The application you have it set to right now should match PDFs which is your desired use case, but to debug I’d like to make sure we can match other types.

So if you go to the DG Settings and update mime_types to be application,video,text,audio,image, that should return everything across your attachments.

-Dan

Hi Cathy,

If you hit F12, you should have a console pop up in your browser. Once you’ve done that, if you navigate to the post where you’re trying to insert a Document Gallery and then click the Add Media button, are any errors logged?

-Dan

Hi Daniel,

I’m speaking with WPML support and they are asking whether you ever filed a ticket with them.

Can you verify one way or the other?

Thanks,
Dan

Hi Louis,

In the default output, descriptions output to the right of the icons. Are you perhaps thinking of the title? The 3rd and 4th screenshot show examples of descriptions (enabled by using [dg descriptions=true]). If your descriptions really are appearing underneath, then your theme is likely using some strange styling and you’ll have to add custom CSS to counteract this behavior or change themes.

Regarding CSS tutorials, we don’t really have any such documentation at this time, but if you have a specific change you are hoping to make we can sometimes assist.

-Dan

PS: If you’ve found this plugin useful, please take a moment to rate it. Thanks! 🙂

Hi Kennpenn,

I do see a few thumbnails with the default PDF icon, though it’s not the last 4… That shouldn’t matter for your question though.

Some PDFs simply fail to process due to the underlying software being used to perform the conversions. Can you tell me what thumbnail generation methods you are using? Ghostscript? IMagick?

Additionally, if you navigate to Dashboard -> Settings -> Document Gallery ->Advanced and enable logging, then go to the Thumbnail Management tab and delete the thumbnails for the attachments where generation failed, then finally go back to the gallery and re-generate, do you get any warning or error messages logged?

-Dan

I’ve just done a bit of testing and am not able to replicate the issues you are seeing. To verify, you are using this WP Media Categories? Also, your casing for your categories matches the all lowercase you’re using in your shortcode?

If so, my guess is that you’ve got another plugin that is misbehaving which in turn is breaking DG. To test this theory, we’ve got a couple of steps to follow:
1) Disable all of your plugins except DG & switch to a default WP theme.
2) Test whether the issue is resolved. If it is, proceed to #3.
3) Re-enable your plugins/theme 1-by-1, each time re-testing #2. Whenever the test fails, whatever was re-activated last is the culprit.

Please let me know how the tests go!

-Dan

Georg,

The behavior you describe is the built in behavior for the browser when viewing a PDF file. Document Gallery doesn’t have any control over that.

If you wanted the behavior you describe then you’d need some third party plugin that renders the PDF bypassing the browser. Off the top of my head I don’t know of anything that would do what you’re looking for.

-Dan

Hi Georg,

Just took a look and the issue is that since the attachments are not local to the page where you’re including the shortcode you additionally need to include id=-1. This tells DG to search outside of local attachments for documents to be included.

-Dan