cusrev
Forum Replies Created
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Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Stopped sending emailsThanks for providing additional information!
In this case, unfortunately, I cannot connect with you via email to arrange for access to the website to check the issue because email support is available only for the Pro version.
As an alternative, can you please record a screensharing video demonstrating how you are trying to create a WooCommerce order, send a review reminder, and then nothing arrives to your mailbox? Before recording the video, please make sure to deactivate all other plugins except WooCommerce and switch to a standard WordPress theme. When the video is ready, please post a link to view it here.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Review replies not showingWe haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] problem on badgeThe issue should be resolved in the latest version of the plugin. Please update the plugin and let us know it still doesn’t work.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] CR in footer HiddenWe haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] The product page does not appear.We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Vote for review – not workingWe haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Stopped sending emailsThanks for providing additional information!
Are you using a Pro version of the plugin?
You’re welcome!
Sorry, but we are not aware of any duplicate content penalties. Our plugin isn’t new but so far nobody have had any problems. If you could share any test(s) showing the duplicate content penalties with examples, we’d be happy to investigate it further.
Thanks! 🙂
@ars111 it is nice to know that you are still using our plugin after rating it with 1 star earlier: https://wordpress.org/support/topic/force-their-branding-on-the-site/. It looks like the plugin is not that bad after all 🙂
Thanks for trying our plugin and suggesting an improvement! We will consider implementing it in the future versions of the plugin.
Thanks for trying our plugin!
1. If you would like to stop showing verified copies of your reviews on cusrev.com, please disable Trust Badges in the plugin settings. The verified copies of your reviews will be removed from cusrev.com website. You might see a bit of a delay before the verified copies of reviews are removed due to our website caching.
Please note that after disabling Trust Badges the plugin will have no way to show your visitors that reviews were verified by a third party. Also, links from cusrev.com to your website will be removed.
2. The referrals cookie is optional and is used for analytics purposes. Unless the cookie is enabled, it won’t be possible to see how many customers made a purchase on your website after being referred to your website from review forms of other stores or cusrev.com. The analytics were created for store owners. If you don’t need this information, please keep the cookie setting disabled.
3. Trust Badges is the only required setting to start showing verified copies of reviews on cusrev.com. As far as I know, we don’t have any video stating that other settings are required to display verified copies of reviews on cusrev.com.
I hope this answers your questions!
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] the trust badge Do not appearWe haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Review count is showing wrong numberAs promised, we installed and tested the recipes plugin on our test website. The issue is caused by the fact that it creates duplicate entries in the ‘commentmeta’ table. If you have access to the database on your website, you can check it yourself – please search for records based on your review ID in the field ‘comment_id’. You will see that there are two ‘rating’ records for the same review ID.
We can add a check for duplicate ‘rating’ records in our plugin but it will make the plugin slower. Also, normally, there is only one ‘rating’ record per review in WooCommerce, so there is no need to spend server resources on this kind of duplicate checks.
For these reasons, it would be best if the recipes plugin team could check their code and fix the problem with creation of duplicate ‘rating’ records in the database. Have you reported it to them?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Review count is showing wrong numberThanks for providing additional information!
We will install that recipes plugin on our test website to reproduce the problem and understand what is the root cause. I will keep you updated about the progress.