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Hi @nicholasjackson , thanks for the information.
Please share link to one of the pages. It will help us understand the matter.
Thanks.
@nicholasjackson Feel free to let us know if you need assistance.
Thanks.
Hi Martin, thank you so much for taking the time to provide this review.
We always do our best to provide the best experience to our users and will do our best to keep up the high quality.
Thanks.
Hi @salman123khalid thank you so much for taking the time to write this review.
We will do our best to maintain our high quality at all times.
Thanks.
Hi @nicholasjackson , WPFunnels had a major makeover since version 3.0.
If the steps were not connected to each other, then they will no longer be visible in the latest canvas.
In your case, you can roll back to a version below WPFunnels 3.0 to view those pages. My advice is to save those pages as templates and then, update to the latest version on WPFunnels and set up those pages on organized funnels or separate funnels.
Let us know if you need any further assistance with this or if you face more issues.
Thanks.
Hi @nicholasjackson , thanks for using WPFunnels.
Can you let us know which page builder you are using?
Also, can you share a link to a funnel you have created, and enable test payments so that we can go through an order to observe this case?
Thanks.
Hi @endanger , thanks for reaching us.
Can you let us know the steps you have in your funnel? And can you share the link to the funnel in question?
Also, did you connect Facebook Pixel through WPFunnels or are you handling it through Facebook’s Pixel Event Manager?
Do let us know.
Thanks.
Hi @urgul , thanks for explaining the situation.
WPFunnels re-uses the default checkout of WooCommerce with some additional modifications. In this case, certain snippets may not work if not exclusively defined as per the right class names.
I would request you to create a checkout page while keeping the snippet on and sharing it with us. Then we can observe what’s happening differently with the snippet. It would be even better if a staging site can be provided for us to look into this. (For that, please email us.)
If we get to work on a similar environment, it will be quite easy for us to identify what could be causing the anomaly.
Thanks.
Hi @urgul , thanks for further clarifying the case.
Give us some time to research on this. I’m sure we will be able to come up with a solution in the near future.
Thanks.
Hi @ramjan94 , thanks for your patience. We have tested our environments using the plugin you suggested.
It seems to work fine for us.
Would it possible for you to share a link to the checkout page where you are seeing this issue? Also, can you let me know the steps you took to end up with the error?
Then we will follow and try to find out why this may be happening for you.
Thanks.
Hi @urgul , thanks for sharing your case.
This is a unique case and difficult to handle. But we will invest some time into researching on this so see if it will be possible.
I will get back to you once we have conducted our research.
Thanks.
Hi @rob0720 , thank you so much for taking the time to write this review. It will surely motivate the team to do even better.
Thanks.
Hi @soyoo , thank you so much for your generous review. It will really help motivate the team to do even better.
Thanks.
Hi @kiwiboy1212 , thank you so much for this review. We really appreciate it and will do our best to keep offering quality service.
Thanks.
Hi @ramjan94 , thanks fore reaching us.
Can you let us know which payment gateway plugin you are using?