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Forum Replies Created
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Hi @edwin-janssen , we really appreciate you taking the time to write this review.
It will surely motivate our team to continue offering quality service at all times.
Thanks.
Hi @stickel , sorry about the delay.
We tried to recreate this on our end but it didn’t occur. We presume this happens with specific WooCommerce settings or when there is another plugin along with WPFunnels.
In that case, please email us with the following:
- List of the plugins you have on the site.
- Go to WooCommerce > Settings. Here, take screenshots of what you have set for General, Shipping, and Accounts & Privacy, and send them to us.
- Let us know of any customizations you have done with the checkout form using Bricks.
Once you share these, we will try to replicate these and identify the issue.
Thanks.
Hi @amajeedali0 , from your automation workflow, I can see the trigger you have set is “Form Submitted” and the automation worked until when it came the time to send the email.
To help you, can you please send us an email with the following details:
- Which SMTP provider are you using?
- A link to a page where you have placed this form? Then we can submit the form and see if we receive the email.
- Go to WooCommerce > Status and here go to the Scheduled Actions tab. Here, search for the term “mint.” From the results, click on the “Failed” tab and give a screenshot of the first few failed scheduled actions you see there.
- A screenshot of the Settings window for the Email step you have in the workflow (including all details such as Sender email, reply email, subject line, etc.)
Once you reach us and we take a look, we will assist you promptly.
Thanks.
Hi @mc1969 , thank you so much for taking the time to drop this review. We really appreciate it and it will surely help to motivate the team.
Thanks.
Hi @blumkaffee , we tried testing in various scenarios but couldn’t recreate the issue.
Can you let us know if you have any custom user role created with admin access or if you have any role manager plugin? There is a possibility it could be a conflict due to the.
Do let us know.
Thanks.
Hi @petertely , thank you for taking the time to write this detailed review.
It will surely motivate the team to do even better moving forward and continue delivering high quality.
Thanks.
Hi @alkadery , thank you so much for taking the time to write this review.
We will do our best to continue delivering high value to our users.
Thanks.
Hi @smithdeltabiz , thank you so much for taking the time to drop this review. And we really appreciate you trusting in our plugins. We will do our best to maintain high quality at all times.
Thanks.
Hi @atkarolcia , thank you so much for this review. We really appreciate it and will do our best to continue providing high quality service.
Thanks.
Hi @amajeedali0 , thanks for reaching us.
- Can you let me know if you have WP-Cron working properly on your site?
- Also, did you trying submitting a form yourself and see if you receive the email?
Do let us know and we will try to assist you promptly.
Thanks.
Hi @theshineguies , I believe we were in touch via email and it was found that it was a caching issue.
I am marking this thread as resolved.
Feel free to open another thread or reach us anytime if you need further assistance.
Thanks.
Hi @violetboost , thank you so much for taking the time to drop this review.
We will do our best to continue making the plugin even better over time.
Thanks.
Hi @theshineguies , thank you so much for your kind words. We are more than happy to help when needed and will do our best to maintain the high quality at all times.
Cheers!
Hi @majorena27 , since we didn’t hear from you in a while, we presume you already found the solution to the issue you reported in this thread.
For now, I am marketing this thread as resolved. If you have any further queries, feel free to open another thread.
Thanks.