courtneytylo

Thank you for the help everyone! Prices have stuck and have not reverted 🙂

Didn’t seem to work. This was their response:

The issue you are experiencing falls under web development which is a service that we do not offer.

Any caching services or plugins would not affect the changes being made in the backend of your website. Caching stores copies of files in a cache, or temporary storage location, so that they can be accessed more quickly, specifically with frequently requested information.

I have however done a quick check and found that you currently have a CRON job configured which is set to run at 00:12 every day. The CRON job can be found by going to cPanel-> Advanced-> Cron Jobs.

/usr/local/bin/php -q /home/spillctn/public_html/_spill_product_import.php

This appears to be pulling information from a CRM system which is most likely where your pricing is stored. The incorrect pricing may be stored there.

Would I be able to do this through cPanel?

### WordPress Environment ###

WordPress address (URL): https://www.spilldoctor.co.za
Site address (URL): https://www.spilldoctor.co.za
WC Version: 5.9.0
REST API Version: ✔ 5.9.0
WC Blocks Version: ✔ 6.1.0
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.8.0
Log Directory Writable: ✔
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.32
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.2.40-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: kbgmk26y_
Total Database Size: 136.13MB
Database Data Size: 125.31MB
Database Index Size: 10.82MB
kbgmk26y_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
kbgmk26y_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
kbgmk26y_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_woocommerce_order_items: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
kbgmk26y_woocommerce_order_itemmeta: Data: 0.33MB + Index: 0.23MB + Engine MyISAM
kbgmk26y_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
kbgmk26y_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
kbgmk26y_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
kbgmk26y_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
kbgmk26y_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
crm_import_log: Data: 33.52MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_actionscheduler_actions: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
kbgmk26y_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
kbgmk26y_actionscheduler_logs: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
kbgmk26y_agm_maps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_blc_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_blc_instances: Data: 0.09MB + Index: 0.02MB + Engine MyISAM
kbgmk26y_blc_links: Data: 0.34MB + Index: 0.06MB + Engine MyISAM
kbgmk26y_blc_synch: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
kbgmk26y_cf7dbplugin_st: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_cf7dbplugin_submits: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
kbgmk26y_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
kbgmk26y_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
kbgmk26y_create_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_enewsletter_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_gde_profiles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_gde_secure: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_gmwd_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_gmwd_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_gmwd_mapstyles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_gmwd_markercategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_gmwd_markers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_gmwd_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_gmwd_polygons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_gmwd_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_gmwd_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_gmwd_shortcodes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_gmwd_themes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_group_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
kbgmk26y_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
kbgmk26y_itsec_distributed_storage: Data: 18.95MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
kbgmk26y_itsec_logs: Data: 15.93MB + Index: 0.05MB + Engine MyISAM
kbgmk26y_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
kbgmk26y_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_map_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_nf_objectmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_nf_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_nf_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_ninja_forms_fav_fields: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_ninja_forms_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_options: Data: 5.13MB + Index: 0.22MB + Engine InnoDB
kbgmk26y_postmeta: Data: 19.41MB + Index: 3.55MB + Engine InnoDB
kbgmk26y_posts: Data: 8.50MB + Index: 0.59MB + Engine InnoDB
kbgmk26y_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_redirection_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_redirection_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_relevanssi: Data: 1.52MB + Index: 2.61MB + Engine InnoDB
kbgmk26y_relevanssi_log: Data: 0.45MB + Index: 0.28MB + Engine InnoDB
kbgmk26y_relevanssi_stopwords: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
kbgmk26y_st_fbar: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_st_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_termmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
kbgmk26y_terms: Data: 0.04MB + Index: 0.10MB + Engine MyISAM
kbgmk26y_term_relationships: Data: 0.05MB + Index: 0.11MB + Engine MyISAM
kbgmk26y_term_taxonomy: Data: 0.04MB + Index: 0.06MB + Engine MyISAM
kbgmk26y_UPCP_Catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_Catalogue_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_Categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_Item_Images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_SubCategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_Tagged_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_Tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_Tag_Groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_UPCP_Videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_usermeta: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
kbgmk26y_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
kbgmk26y_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
kbgmk26y_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_wc_order_product_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
kbgmk26y_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
kbgmk26y_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
kbgmk26y_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
kbgmk26y_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
kbgmk26y_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_wfbadleechers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfblocks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
kbgmk26y_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_wfblocksadv: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfconfig: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfConfig: Data: 2.25MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_wffilemods: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfFileMods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfHits: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
kbgmk26y_wfhits: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
kbgmk26y_wfhoover: Data: 2.52MB + Index: 0.17MB + Engine InnoDB
kbgmk26y_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
kbgmk26y_wfIssues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
kbgmk26y_wfissues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfKnownFileList: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfleechers: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfLiveTrafficHuman: Data: 0.06MB + Index: 0.08MB + Engine MyISAM
kbgmk26y_wflockedout: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wflogins: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
kbgmk26y_wfLogins: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
kbgmk26y_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
kbgmk26y_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfnet404s: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
kbgmk26y_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
kbgmk26y_wfPendingIssues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
kbgmk26y_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfscanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
kbgmk26y_wfsnipcache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
kbgmk26y_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
kbgmk26y_wfStatus: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
kbgmk26y_wfthrottlelog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
kbgmk26y_wfTrafficRates: Data: 0.43MB + Index: 0.39MB + Engine MyISAM
kbgmk26y_wfvulnscanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
kbgmk26y_yoast_indexable: Data: 0.93MB + Index: 0.26MB + Engine MyISAM
kbgmk26y_yoast_indexable_hierarchy: Data: 0.04MB + Index: 0.11MB + Engine MyISAM
kbgmk26y_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
kbgmk26y_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
kbgmk26y_yoast_seo_links: Data: 0.11MB + Index: 0.04MB + Engine MyISAM
kbgmk26y_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

amn_mi-lite: 1
attachment: 1142
client: 5
customize_changeset: 1
flamingo_contact: 59
flamingo_inbound: 1133
foogallery: 9
foogallery-album: 1
nav_menu_item: 69
oembed_cache: 27
page: 32
portfolio: 1
post: 30
product: 192
pt_view: 1
publications: 1
revision: 713
shop_order: 314
soliloquy: 1
testimonial: 4
wa_wps: 1
wpcf7_contact_form: 4
wpcf7r_action: 4

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (35) ###

FooGallery: by FooPlugins – 2.1.18
Akismet Anti-Spam: by Automattic – 4.2.1
Beaver Builder Plugin (Lite Version): by The Beaver Builder Team – 2.5.0.3
iThemes Security: by iThemes – 8.0.2
Broken Link Checker: by WPMU DEV – 1.11.16
Classic Editor: by WordPress Contributors – 1.6.2
Click to Chat: by HoliThemes – 3.5.3
Column Shortcodes: by Codepress – 1.0.1
Contact Form 7: by Takayuki Miyoshi – 5.5.2
Content Views: by Content Views – 2.4.0.2
Flamingo: by Takayuki Miyoshi – 2.2.2
FooBox Image Lightbox: by FooPlugins – 2.7.16
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.2.0
Google Doc Embedder: by Kevin Davis
Dan Lester – 2.6.4

Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
Insert Headers and Footers: by WPBeginner – 1.6.0
Max Mega Menu: by megamenu.com – 2.9.5
Official StatCounter Plugin: by Aodhan Cullen – 2.0.6
Really Simple SSL: by Really Simple Plugins – 5.1.3
Relevanssi: by Mikko Saari – 4.14.4
Responsive Lightbox & Gallery: by dFactory – 2.3.3
Shortcodes Ultimate: by Vladimir Anokhin – 5.11.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.63

10Web Google Maps: by 10Web – 1.0.71
Woocommerce Color or Image Variation Select: by Parbat Patel – 1.0.8.1
Woocommerce CSV Import: by Allaerd Mensonides – 3.3.6
WooCommerce Customizer: by SkyVerge – 2.7.4
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.4
WooCommerce Product Slider: by subhansanjaya – 1.5
WooCommerce: by Automattic – 5.9.0
Wordfence Security: by Wordfence – 7.5.6
Yoast SEO: by Team Yoast – 17.5
WP Fastest Cache: by Emre Vona – 0.9.5
Redirection for Contact Form 7: by Query Solutions – 2.3.6
Embed Plus for YouTube - Embed a YouTube Gallery, Channel, Playlist, Live Stream, Facade: by Embed Plus for YouTube Team – 14.0

### Inactive Plugins (1) ###

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1748 - /products/
Cart: #231 - /cart/
Checkout: #232 - /checkout/
My account: #233 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Storefront Child Cimplicity
Version: 2.5.7.1593689886
Author URL: https://woocommerce.com/
Child Theme: ✔
Parent Theme Name: Storefront
Parent Theme Version: 3.9.1
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 199
Oldest: 2021-11-11 13:14:17 +0000
Newest: 2021-11-16 06:48:23 +0000

### Status report information ###

Generated at: 2021-11-16 09:29:33 +02:00

• This reply was modified 4 years, 6 months ago by courtneytylo.
• This reply was modified 4 years, 6 months ago by courtneytylo.