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  • Thread Starter comettees

    (@comettees)

    Hi @riaanknoetze,

    Thanks for your reply. Sorry, I was away for a few days. I was going to pass all of the info over to you, but I thought I would retest again today. (I did update a few plugins prior, Yoast, reCaptcha for WooCommerce, and WooCommerce Shipping & Tax.) When I testing again, everything seems to be working perfectly. Rather than having you and I chase ghosts, I will close the issue. I suspect it may have been related to Printify’s data transfer. If I happen to see the issue again, I will dig in further and follow-up with them first.

    Basically, I loaded the products initially through Printify’s site. That was when I was experiencing the Export issues. (Wonder if they pass any odd/unsupported characters.) I managed to Export sets of my products (about 7-10 at a time). I then update a few fields in Google Sheets and Import back in. (Perhaps that Import back in fixes the data by removing odd/unsupported characters?) I managed to update all 21 products, successfully. Now, all of my Exports are whole and consistent.

    I appreciate your help and will let you know if I encounter the issue again.

    Thread Starter comettees

    (@comettees)

    Hi @doublezed2,

    Sorry if the quickforget expire too quickly. Let me know if you would like me to post another.

    I appreciate your help and input.

    Thread Starter comettees

    (@comettees)

    Hi @doublezed2,

    Thanks, great ideas. I will reach out to Printify Support. I have placed the product file examples here for your review with some additional details…

    https://quickforget.com/s/223e11ef2fd2b536ec6f0a1ec8a3eff502757fb37856449c
    Thanks!

    Thread Starter comettees

    (@comettees)

    Hi @doublezed2,

    Thanks so much for your reply and offer to help. I do really appreciate it.

    Here is the additional info you requested…

    For exporting, I am just going to the Products menu, then pressing Export, and then pressing the Generate CSV button.

    I have since loaded a few more products from Printify, so I now have a total of 21 Printify products. I am still having the issue. Yes, I would be happy to share my CSV files with you. Is there a more secure way I can share them with you?

    I also did as you said. I loaded the sample Woo data and trashed my products. Every time I export that sample data, everything works perfectly. So the problem definitely seems related to the Printify based products.

    I just don’t understand the randomness of it. When exporting my Printify based products…I can export 3 times in a row and get 3 different results.

    Any further advice would be greatly appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)