Bill
Forum Replies Created
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Forum: Fixing WordPress
In reply to: Disable plugin at "file" levelGreat! Glad you got it worked out.
Forum: Fixing WordPress
In reply to: Adding Custom Logos to WP SitesIf these are favicons, upload them to the Media Library, and then select and set them in Appearance > Customize > Site Identity.
Forum: Fixing WordPress
In reply to: menu problemYou’re welcome!
Forum: Fixing WordPress
In reply to: Disable plugin at "file" levelIf you can’t access your admin pages, you’ll need to use an FTP client (like FileZilla), or your host’s cpanel (or File Manager) and navigate to the files on the server.
In your WP installation there, find
wp-content/plugins/recaptcha(if that is the plugin) and rename that plugin’s folder to something likerecaptcha-hold. That will disable it and hopefully allow you to get back into WP admin.Don’t forget to first clear your browser cache and cookies before trying to log in again.
Forum: Fixing WordPress
In reply to: Lost Password, Recovery Email Address ObsoleteHave a look at this page that lists many ways of resetting/recovering your password. The linked section is maybe the best way for you in your case.
You’ll need to use an FTP client (like FileZilla), or your web-host’s cPanel or file manager to do this. File manager is easiest if this is new to you.
Forum: Fixing WordPress
In reply to: menu problemThe best place for answers about your commercial theme is at the theme’s own support forum. They will know best. Good luck!
Forum: Fixing WordPress
In reply to: NextGen Gallery Image LabelsFor this and your other recent question about this plugin, it’s best to go to the support forum for the plugin so its authors and community can help you with them. Good luck!
The file singled out here is the functions file of your theme (Red Shadow). I would try disabling the theme, and if it clears up, try updating the theme if there is a newer version that is compatible with whatever WP version you’re running. (Or just replace the functions file with a fresh copy.) That assumes that you haven’t modified the theme, of course.
If you can’t access your admin pages, you’ll need to use an FTP client (like FileZilla), or your host’s cpanel (or File Manager) and navigate to the files on the server.
In your WP installation there, find
wp-content/themesand rename the active theme’s folder to something likered-shadow-hold, or delete it altogether. That will disable the theme and hopefully allow you to get back into WP admin. WP will use a default WP theme in its place.Forum: Fixing WordPress
In reply to: Problems moving my site from a directory to the rootSince that theme is a commercial theme, you should contact the theme authors about any issues related to it. Also, the plugin seems to be a part of that theme(?) so the same applies. We don’t have access to commercial products here, only those themes and plugins in the WP repository.
Regardless, I would concentrate on getting your site moved properly first, and worry about enabling and sorting plugins and custom themes afterwards. Otherwise those plugin and theme issues will keep you going in circles and you won’t know whether your base installation is fully functional. Only then can you troubleshoot those secondary issues. Good luck!
Forum: Fixing WordPress
In reply to: Gravatar Problem / Broke my wordpress?Glad you got this worked out! Go ahead and mark this as resolved if you would. And, you’re welcome!
Forum: Fixing WordPress
In reply to: Repeating ImagesYou’ll need to share a link to an example on the site so someone can help you.
Forum: Fixing WordPress
In reply to: Sidebar WidgetNot sure what you mean by ‘sidebar widget’ – can you tell us more? Sidebar is a location for placing widgets, and your theme determines whether or not you have a sidebar, and where it is.
If you mean that there is something IN a sidebar that isn’t listed in your Appearance>Widgets panel, then it may be something hard-coded into your theme.
Forum: Fixing WordPress
In reply to: problem uploading images to media libraryTake a look at the permissions settings of your WP files and folders on your server. You can use an FTP client (like FileZilla), or your web-host’s cPanel or file manager to do this. (Or easiest: ask your web-host to check them for you.)
Typically in WordPress, directories (folders) are set to 0755 and files are 0644. These are common settings for a shared-hosting environment, but check this page for your specific setup first.
The one you want to check on in this case is the wp-content/uploads folder.
Forum: Fixing WordPress
In reply to: can not login, only getting white screenBelow are instructions for disabling your plugins as a basic troubleshooting step. Often a misbehaving plugin (or theme) can give the results you’re experiencing.
If you can’t access your admin pages, you’ll need to use an FTP client (like FileZilla), or your host’s cpanel (or File Manager) and navigate to the files on the server.
In your WP installation there, find
wp-content/pluginsand rename that plugin folder to something likeplugins-hold. That will disable all plugins and hopefully allow you to get back into WP admin. Rename the folder back to the original. Then you can start re-activating plugins until you find the problem one(s).If that doesn’t do it, likewise rename your active theme’s folder so that WP will use a default WP theme temporarily. That way you can rule out whether the theme is at fault or not.
Before checking to see if it was fixed, first clear your browser cache and cookies.
Forum: Fixing WordPress
In reply to: Problems moving my site from a directory to the rootThis page has all the details you need to move your site. The instructions you found may be just fine, but I’d really recommend using the WP Codex for guidance on such an important task. Articles found on other sites (correct or not) often never get updated.