centuryperf

The issue remains. I received a message moments ago from a Canadian customer attempting to place an order. “No shipping options available.”

The plugin is crashing the site at View Cart and Checkout. All users affected.

• Cache Purged
• Had to disable the plugin to eliminate errors, but now I do not have shipping calculations.

Hello Alex,

This is still a mess. Here are the details from an order today. How is this $21.90?
https://imgur.com/a/W8bU1qO

2026-01-05T18:32:15+00:00 INFO Custom Boxes Packed CONTEXT: [{“is_packed”:false,”item_count”:1,”items”:[“8286|C33 Header Set, Full-Length, Small Block Chevy – Silver Ceramic Coated”],”box_dimensions”:”36 x 25 x 9 | 30 | 8100″,”box_dim_key”:”Length x Width x Height | Weight | Volume”,”max_volume”:8100,”data”:[]}]
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Hello Alex,

It seems the WooCommerce ‘logger’ was disabled, even though I had activated logging for the plugin. I just activated the logger. However, this occurred today. I already re-saved custom packages. This was a single item, a single box. Something is definitely wrong.

This is a big OUCH to my client who just absorbed the cost difference for this order.

https://imgur.com/a/cHAXvxn

This might help. It was a response from SaffireTech to this problem:

“We looked into the issue you’re facing and found that it may be occurring because the “Mark this entire product as ‘Discontinued’ once its stock becomes zero” option is enabled under the Inventory tab of the product page.

Please note that the “Mark whole product as discontinued” feature in the Discontinue Products tab works directly with the stock functionality. Since both options overlap, only one can be active at a time. This is why the setting for marking the whole product as discontinued is not being saved.

To resolve the issue, please follow one of the approaches below when editing your product:

• Option 1: Use the “Mark this entire product as ‘Discontinued’ once its stock becomes zero” setting from the Inventory tab and do not enable the “Mark whole product as discontinued” option in the Discontinue Products tab.
• Option 2: Disable stock tracking for the product, then use only the “Mark whole product as discontinued” option in the Discontinue Products tab.

For detailed guidance on these settings, please refer to our documentation here: [Doc]“

We are just hours away from 4 days without a response to this support thread, and longer than that for the multiple unanswered emails sent to the plugin developer for help with this issue (and others). It is my belief, with some proof provided below, that their claim of ‘resetting’ the license has not functioned correctly, and I have requested a new, active, valid, and functional license key. The provided key shows invalid on any site it is entered into, including a bare, minimal site for testing purposes.

Here is a screenshot from the admin UI for one of the websites. It claims that an active license is required. However, the license key entered (redacted for security purposes) is identical to the key provided on the order invoice, email confirmation, and what is shown under License Keys on the 1TeamSoftware customer portal.
https://imgur.com/a/S9moy3V

Here is a screenshot from the 1TeamSoftware customer portal, showing the completed order for this plugin.
https://imgur.com/a/tYJlXF0

Here is a screenshot from the 1TeamSoftware customer portal showing the license key (redacted for security purposes) and a valid date until June 21, 2026. Note that it shows 0/3 installations. This is the key that has been entered into the websites.
https://imgur.com/a/1h3r1HW

When this license claims to be expired or invalid, an odd behavior occurs. The plugin claims to have an update available. However, you will see that the plugin version of current and claimed update are identical (3.0.1). Attempting to run the update always fails. This screenshot shows the claimed update.
https://imgur.com/a/NzdQasV

This screenshot shows the update failure.
https://imgur.com/a/FhAKvRq

I have disabled, uninstalled, and reinstalled the plugin from a download, and the problem remains. Clearing the site and server cache has not provided a solution. I have tried entering the old, single-site, expired license key. Saving the page, then repeating the steps with the VALID key just to see if it would flush something on the sites that may affect validation of the key. Nothing has changed.

It would be great if 1TeamSoftware support sensed the critical nature of this issue. I have client sites that are unable to use the necessary PRO features of this plugin due to this licensing issue.

It is clear that I have paid for an ACTIVE and VALID license. 1teamSoftware needs to stop ignoring the requests and fix this (and other) problems.