broadwaylpj

Same, it’s not working for me via WordPress plugin, exact same problem

The “Frequently Asked Questions” functionality of my business’s Facebook messenger has stopped working (Main inbox > Automated Responses > Frequently Asked Questions).

For example, I’ve added a “frequently asked question” with the title “Order Status” – when a user opens the plugin chat module on my website (i.e. clicks the small FB messenger button in the bottom right-hand area of the screen), they are able to see a small button with “Order Status”.

Previously, when a user clicked on this “Order Status” button, they would receive an automated response from my page with the additional text corresponding to this “frequently asked question” that I had added through FB.

However, this no longer happens – when a user clicks on the “Order Status” button, nothing happens. They don’t receive any automated response, as they previously did.

Additionally, I can confirm that this unexpected behavior only happens through the chat plugin module. When a user messages my page while on Facebook.com, they are able to click on the “Order Status” button and receive an automated response. This indicates that there is a bug specifically with the plugin.