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Viewing 15 replies - 1 through 15 (of 60 total)
  • Plugin Support botttle

    (@botttle)

    Hi craigalan88 ,

    As discussed directly via our website contact form, I’m posting the solution here as well so it can help anyone else facing the same issue.

    The issue was caused by the “Require checkbox” setting being turned off. For the functionality to work properly on Apple devices (iOS), the “Require checkbox” option must be enabled.

    How to fix:

    1. Open the editor and select the Terms and Conditions block.
    2. In the right sidebar, navigate to Display options.
    3. Turn ON the “Require checkbox” toggle.

    I’m marking this topic as resolved. Feel free to reach out if you have any other questions!

    Plugin Support botttle

    (@botttle)

    Hi craigalan88 ,

    We’re unable to reproduce the issue on our end, as the Checkout Consent text and checkbox are displaying correctly on mobile devices as well.

    Could you please send us a link to the product where you’re experiencing the issue? This will allow us to inspect checkout page and investigate what might be preventing the consent text and checkbox from displaying on iPhone and iPad.

    Once we have the link, we’ll look into it and do our best to identify and resolve the issue.

    Thank you!

    overflow-wrap: normal is the default, so it won’t change wrapping. Twenty Twenty-Five often keeps titles on one line via nowrap / text-wrap.

    In Additional CSS try:

    .wp-block-heading, .wp-block-post-title, .wp-block-site-title { white-space: normal; overflow-wrap: anywhere; text-wrap: wrap; }

    You can also select that heading in the editor, open Styles, and turn off nowrap there so you don’t need CSS.

    Forum: Fixing WordPress
    In reply to: Navigate Pages

    If you mean numbered pagination at the bottom of archive/blog listings, block themes handle that with the Query Pagination block: edit the template that renders your posts list (Appearance > Editor > Templates > Blog/Index), select the Query Loop, and add Query Pagination inside it. You get previous/next plus the numbered page links, and you can set how many posts per page in Settings > Reading. For paginating a single long post, inserting the Page Break block splits it and the theme outputs the page links. No extra plugin needed in either case.

    Plugin Support botttle

    (@botttle)

    Hello!

    Thanks for reaching out! Since we also received your support request through tickera.com, we will be handling and replying to your ticket directly there.

    Because Seating Charts is a premium add-on, our dedicated support team on tickera.com will provide you with the solution shortly.

    Plugin Support botttle

    (@botttle)

    Hi datsyuk,

    At the moment, there is no option to disable the event end date and time completely, as this value is required by several of Tickera’s global functions. As a workaround, you can set an estimated end date further in the future and use the solutions below to prevent it from being displayed to visitors.

    Ticket PDF
    You can use the Ticket Designer Event Date Element solution add-on.

    Once installed and activated, Event Start Date & Time and Event End Date & Time will be added to the Ticket Designer’s Event Date field options. Select Event Start Date & Time to show only the game’s start date and time in the ticket PDF.

    Website frontend
    You can use the Event Date Shortcode – Start Date Only solution add-on to display only the event’s start date and time wherever Tickera renders the event date on the website’s frontend.

    This allows Tickera to retain the end date for its internal functionality while keeping it hidden from your customers.

    Let us know if you need any additional help or information 🙂.

    Plugin Support botttle

    (@botttle)

    Hi @delanthear,

    Thank you again for feedback and suggestions.

    We’re happy to let you know that we’ve implemented the improvements you requested in Venuera 1.1.2, which has just been released.

    Regarding your suggestion about adding GDPR-related information, we’ve taken it a step further in Venuera 1.1.2 by introducing a new Checkout Consent feature:

    A new Settings tab adds an optional notice at the bottom of the checkout, shown either as plain text or as a checkbox the buyer has to tick before the order can be placed. Write your own wording, optionally point a terms and a privacy link at your own web addresses or show that text in a popup without leaving the checkout, and the agreement is stored on the order together with the date it was given. Works on both the classic and the block checkout.

    Thanks again for helping us improve Venuera.

    • This reply was modified 2 months, 1 week ago by botttle.
    Plugin Support botttle

    (@botttle)

    Hi @delanthear,

    Thank you once again for the feedback and suggestions.

    We’ll take a closer look at both suggestions and discuss them with the team. We’ll get back to you with an update as soon as we have more information.

    Thanks again for helping us improve Venuera.

    Plugin Support botttle

    (@botttle)

    Just a quick update—we’ve added this functionality in 1.1.1 version.

    Each ticket type within a variable ticket product can now have its own sale schedule. Simply enable “Override the sale schedule for this ticket type” on a variation, then set its own sale start and end dates.

    For example, you can have an Early Bird variable automatically stop selling on its own end date, while the General Admission variable continues to be available under the same product.

    If the option is left unchecked, the ticket type will follow the parent product’s sale schedule, just as it did before.

    Hope this feature solves one part of the problem for you. 🙂

    Now, we’re also working on a separate add-on for membership-based pricing.

    If you’re interested, the best approach would be to contact us through our contact form. That way, we can reach out and provide you with a test version as soon as it’s ready.

    We’d be happy to hear your feedback before the official release.

    Plugin Support botttle

    (@botttle)

    1. You can easily reorder your ticket types so your Early Bird tickets appear above General Admission. We’ve added step-by-step instructions for this in our documentation here:
      https://venuera.com/docs/faq/how-to-reorder-events-and-ticket-types-on-the-front-end/
    2. To handle ticket availability display, you can set the Sale Start Date and Sale End Date directly in the WooCommerce product settings. Once configured, a notice will automatically display on the front end to inform customers that sales have ended (or haven’t started yet), preventing them from attempting to add unavailable tickets to their basket.

    Regarding the membership integration, we are currently looking into the best approach for this setup and will get back to you with a solution shortly 🙂

    Plugin Support botttle

    (@botttle)

    Hi @delanthear,

    Thanks for the clarification, and no worries! 😊 Glad to hear you figured out the event publishing issue.

    At the moment, we have integration with the Restrict Content plugin:
    https://wordpress.org/plugins/restricted-content/

    Would that work for your current setup, or are you specifically looking for support for RCP/PMPro?

    Thanks for also pointing us to PMPro. We’ll take a closer look at the visibility control you mentioned and see whether it’s something we can support in a future update.

    Plugin Support botttle

    (@botttle)

    Hi delanthear,

    Could you please let us know which specific plugin you’re using (RCP and PMPro), and send us a link to it? That will help us check whether it’s something we can integrate with the Venuera plugin or support in a future update.

    Also, I’m a bit confused because the title of your ticket is “Events out of stock/stuck in draft” ☺️ Could you clarify whether you’re also experiencing an issue with events being out of stock or stuck in draft, or was the ticket title added by mistake?

    Plugin Support botttle

    (@botttle)

    Hi jekibleki,

    Ensure your AI models are properly connected. If a model is not active or configured, the builder will display this error message. To connect it, navigate to WP > Settings > Connectors from your WordPress admin sidebar dashboard.

    Locate your preferred AI service and click Install (Anthropic, Google or OpenAI).

    Input your provider-specific API credentials as prompted to activate the connection. Once connected, your models will instantly become available for the Ticket Designer’s AI Assistant canvas generation.

    Hope it helps.

    Plugin Support botttle

    (@botttle)

    Hi Sebastian,

    We would like to let you know that version 3.6.0.1 of Tickera has just been released, and it officially includes the fix for this issue.

    Thank you again for your patience and for helping us make the plugin better! 

    Plugin Support botttle

    (@botttle)

    Hi Sebastian,

    My previous reply was sent just as version 3.6.0.0 was being released, so this specific fix didn’t make it into that build. However, the fix has been fully implemented and will be officially included in the upcoming v3.6.0.1 patch.

Viewing 15 replies - 1 through 15 (of 60 total)