bh_wp_guy
Forum Replies Created
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Forum: Installing WordPress
In reply to: Can't Log on after updateI’ve seen issues like this in the past if there is an outdated plugin or theme on the site causing troubles.
Try disabling the plugins. You can do this by renaming the wp-content/plugins folder to anything but plugins (example: plugins.bak). Renaming this back will re-enable those plugins once more.
If that doesn’t help you could try renaming the folder for your activated theme and see if that allows you to login after completing that.
Forum: Fixing WordPress
In reply to: WordPress Dashboard Very slow!charlesleahy I believe the throttling is related to CPU usage. Bluehost uses CPU throttling to prevent overages of CPU usage that could come from one user. On my own account I see the throttling every now and then. But 98 seconds in their 24 hour reporting period typically doesn’t show any noticeable issues or slowdowns on my own sites. (sometimes I’m seeing up to 200-400 seconds and still don’t notice anything).
Anyway, if they’re showing it as loading just fine it could be a connection issue of some kind. What is your site URL? I’m curious how it loads for me.
Since it looks like you’re using Bluehost, they do have an article that recommend the ‘mail from’ plugin to help resolve those types of troubles.
https://my.bluehost.com/cgi/help/206
The only part you really need from this is:
“WordPress will require the Mail From plugin.Note: The email address you use must be a valid created account in the cPanel.”
On the plugin page it shows a warning that it hasn’t been updated in a long time. But I use it on all my sites on Bluehost and it has worked great for me on the latest version of WordPress.
Good Luck!
Forum: Installing WordPress
In reply to: can't install genesis themeMay work better to install genesis using an FTP client. They have instructions here it appears:
http://www.studiopress.com/tutorials/install-genesis-child-themeOr it could be an issue relating to the structure of the .zip file. Some themes have zip files inside of zip files or other strange things. If you extract the .zip does it show another .zip file?
Typically as long as the ‘root’ folder of the theme is in the top of the .zip file (not buried in subdirectories or other zip files within the zip file) then it works much better.
Forum: Fixing WordPress
In reply to: Old pictures not showingHooray! Good work, and no problem.
Forum: Fixing WordPress
In reply to: Old pictures not showingok that last part doesn’t have your .sql file name specified. — If the .sql file was uploaded into the home folder of your account then you need to specifly only this in the filename part:
~/filename
So the full command would be:
mysql -u burpands_wrd1 -p burpands_wrd1 < ~/filename.sqlof course you would replace filename.sql with the actual file name of your .sql file.
Forum: Fixing WordPress
In reply to: Old pictures not showingShould be something more like:
mysql -u burpands_wrd1 -p burpands_wrd1 < [replace sqlfile.sql in my example with the path to your .sql file that you uploaded to the server through FTP]
As long as the username and password are correct that should work
Forum: Fixing WordPress
In reply to: Old pictures not showingIf they helped you to login to SSH then you will first want to make sure you have your .sql file uploaded to the server with FTP.
From there you can use a command like this:
mysql -u database_username -p database_name < sqlfile.sqlto import the database. It will ask for the password after you press enter, then you just enter your password and press enter again.
If you need them, the database, username, and password should show up in your wp-config.php file for your wordpress site.
Forum: Fixing WordPress
In reply to: Old pictures not showingIf the file is very large then you may need to ask your host support for help in importing it though SSH. Their live chat is open right now. Give them a holler: http://www.bluehost.com/cgi/chat
Forum: Fixing WordPress
In reply to: Old pictures not showingChecking into the initial issue with the images. It looks like your old images are still hosted on your wordpress.com site. This is not a bad thing really, but it appears you have the wordpress.com admin –> privacy settings setup to make the site private and that may be what is causing the 403 error when you visit the image URLs:
http://burpandslurp.files.wordpress.com/2009/10/img_0845.jpg (guessing this is one of the URLs)— it shows the permission denied because the site is set to be private. This appears to be protecting the images from being viewed on the web, and on your wordpress.org site hosted on bluehost.
Forum: Fixing WordPress
In reply to: Old pictures not showingPerfect.
No, you did the backup right. the .sql file is just not recognized as a usable file by your computer, but it is usable by the server. Try this for the restore. (this will revert your posts, pages, and changes made by that plugin back to what things were at the time you downloaded the .sql file)
To import a database:
1) Login to your hosts cpanel
2) On the main cPanel page click on PHPMyAdmin.
3) Select the database name on the left column.
4) Click on “Import” at the top of the page
5) Next to “Location of the text file” click on “Browse” and choose the .sql file to import.
6) Without changing any options shown, click “GO”Restore complete. Now for the wordpress.com images that aren’t showing:
Forum: Fixing WordPress
In reply to: Old pictures not showingHello.
You did create a backup of the database fist right? If you did, then you can restore the database and that will reverse the changes made by the plugin.Forum: Networking WordPress
In reply to: Subdomain installation problem on bluehostA few main things to check that are often overlooked.
1. Make sure your wildcard subdomains * entry is set to have its document root pointed to the same folder as your postafreead.ca domain.
2. Make sure you have wordpress installed to that folder that your: postafreead.ca domain and your * subdomain are pointed to. (I’m seeing your hosts page when I visit: http://postafreead.ca — So it doesn’t look like WP is installed here currently).
3. Be sure to set your .htacceess file for the WP network, otherwise you will very likely see 500 errors.
If you do still see 500 errors after using my suggestions above, you could contact your host to see if they can check the server logs for what in the site may be causing the errors most hosts will have an ‘error logs’ area on the control panel that you could try to use as well to track those types of things down.
Forum: Fixing WordPress
In reply to: Old pictures not showingburpexcuzme
The first thing you want to do is backup your wordpress site database. This can be completed a number of ways, but the method I prefer is to export it directly from phpmyadmin. I know Bluehost does have phpmyadmin on their cpanel. Here’s the basic process you could use:
To Export a database in phpMyAdmin:
1.Login to your bluehost control panel
2.Under the category “Databases”, click on phpMyAdmin and login if it asks you to
3.On the left column, select the database name you wish to export to
4.Along the top of the screen click the “Export” tab
5.Press Go button at bottom right.This should download a copy of the site database to your computer so that you have a backup before making changes inside it.
If the issue is due to the links that are being used to display the images then you could try using a plugin like this one:
http://wordpress.org/extend/plugins/velvet-blues-update-urls/This will do the basic search and replace function that you need.
If that doesn’t work it could potentially be an issue related to file/folder permissions, or hotlink protection of some kind.
As far as hacking goes it’s really hard to tell what exactly allowed the hacker to hack the site in the first place. The most common thing I can think of would be if the plugin was out of date, or if something else on the site was out of date that could have allowed this to happen. Typically out-dated software/plugins/themes can mean insecure.
http://markmaunder.com/2011/12/08/wordpress-security-ways-hack-wordpress-site/
Is one site that talks about several different ways a wordpress site specifically can be hacked. — Anyway, that’s not really helpful. You might be able to use a plugin like:
http://wordpress.org/extend/plugins/wordfence/To help you scan for and remove the hacking issues. Hackers will generally find a vulnerability in a site, then inject a backdoor script into one or many of your php(and other) files that allows them to re-add the code, or other codes at their own discretion. If the plugin doesn’t help there are some website security companies that help clean things up and secure the sites for a fee, but you may get lucky with a plugin like the one above as well.
Hope this helps.
