bextester

Hi Kevin,

Thanks so much for responding so promptly. I realised, over the weekend, that without some working examples it’s a bit hard to troubleshoot. It just so happens that my bf and I figured it out over the weekend.

We noticed, in inspect element, that the Shipping tab description content (on the faulty examples) were being nested under the Features description content. Not as a separate <div> (like on the working examples). Which is why it wasn’t displaying/behaving properly when you clicked between the tabs. This got me thinking, same way you were, whats the logical connection between these products that aren’t working properly.

So it turns out, long story short, the product description (HTML on Features Tab) was importing without a closing </div> tag. This was only happening to certain products, because unbeknownst to me, some of the products had slightly different descriptions. Contrary to what we had set up, the client was running a script to compile the description text (for the Features tab) and in some instances, omitting headings and text that weren’t applicable to specific product ranges. Problem was, it was also omitting a closing <div> tag in the content – which effected the whole tab system. No closing <div> in the Features content resulted in the Shipping Custom tab being nested incorrectly and therefore not displayed/behaving properly in the front end.

We made adjustments to the description script our client had running in his excel, re-imported the csv data and it all works fine.

So all good here. User/Client error. Your plugin is working fine. Thank goodness, ’cause we love it!