BerryPress Support

Hi again,

Thanks for your feedback and once again — apologies for the delay.

Just a quick note for the future: we kindly encourage you to open support threads via our platform at https://help.berrypress.com/. We monitor it closely and want to assure you that we do offer support for the free version of the plugin as well.

As for the current issue — we’re actively looking into it, but we haven’t been able to reproduce the error on our end using version 1.1.21.

To help us diagnose the problem, could you please provide a WordPress debug log showing where exactly the error occurs?

Here’s how to enable WP debug mode:

👉 https://berrypress.com/docs/support-and-feedback/troubleshooting#how-to-enable-wp-debug-mode

Thanks in advance for your help — we appreciate your patience and want to get this resolved as soon as possible.

Hi jmarken,

Thanks for the feedback, and sorry to hear about the issues you encountered. We’d be happy to help you debug the problem – it could indeed be a plugin conflict or something else environment-specific.

If you’re still open to it, feel free to share any error logs or details (e.g. theme, active plugins), and we can take a quick look. It shouldn’t take long to pinpoint the issue.

We had some issues with the release process, which caused version 1.1.20 not to be properly published on WordPress.org at the time. However, this has now been resolved – the patched version is available as 1.1.21 on WordPress.org.

Thanks for your patience, and please let us know if you run into any further issues!

Hi there!

Thank you very much for your feedback — it’s really appreciated.

Regarding the Live Carts issue:

We’ve added a fix for the database structure. It now changes the column to TEXT upon plugin update (one-time), so it can properly accommodate longer content.

We’ve also updated the way the product link is generated.

👉 As for the user link, we’d like to understand your concern better. Could you clarify if the current implementation doesn’t work for your case? This will help us assess and improve it.

Thank you once again for your input — it really helps us make the plugin better!

Reviews like yours play a huge role in helping other developers find the plugin, and it means a lot to us!

Thank you for your message.

To investigate why the cart contents are not updating, we’ll need a bit more information. Could you please provide the following:

1. Steps to reproduce the issue
2. Any custom code or plugins that might affect cart behavior
3. WooCommerce system status report (WooCommerce → Status → Get system report)
4. Relevant error logs (from WooCommerce or server logs)
5. Browser console errors (if any)

Once we have this information, we’ll be able to dig deeper and help you resolve the issue more effectively.

Hi,

Thank you for reaching out and letting us know about the issue you’re experiencing with the plugin page on your site.

The error message “There has been a critical error on this website” typically indicates a PHP-related issue. Here’s what you can try to resolve the issue:1. Enable Debugging to Identify the Error

To help us pinpoint the exact cause, please enable WordPress debugging by following these steps:

• Access your site files via FTP or your hosting control panel (File Manager).
• Open the wp-config.php file in the root directory of your site.
• Add the following lines just before the line that says /* That’s all, stop editing! */:

define(‘WP_DEBUG’, true);

define(‘WP_DEBUG_LOG’, true);

define(‘WP_DEBUG_DISPLAY’, false);

Save the file and try to access the plugin page again. This will log any errors to a file located at: /wp-content/debug.log

Once done, please send us the contents of that file (especially the most recent entries), so we can investigate further.

Once we receive the error log or more details from your end, we’ll be able to provide a specific fix or update.

Please let us know once you’ve had a chance to review the debug log.

Hi there,

Thanks so much for your feedback — that’s a great idea! I’ve gone ahead and logged a feature request to let you white-label all Photoberry URLs so you can fully customize the branding.

If you’re enjoying the plugin, we’d really appreciate it if you could take a minute to leave us a review on WordPress.org:

https://wordpress.org/support/plugin/photoberry-studio/reviews/#new-post

Your support helps us prioritize the features that matter most. Thanks again!

Thanks for the video! This isn’t a bug, but we agree it’s confusing.

When a new rule is added (e.g. on page 10), it’s placed at the end of the full list. After saving and refreshing, it moves to the next page due to pagination (20 items per page), which makes it look like it wasn’t created.

Temporary fix:

Create new rules from the last page to see them right away.

Coming in version 1.1.6:

You’ll be able to set the number of rules per page, which should make this easier to manage.

We’ll also consider adding sorting, search, or auto-scroll to new rules. Thanks for pointing this out 🙂