benteague

@photocrati The external reset plugin did the trick!! Thanks for your help Cais, this was driving me crazy trying to fix this!

Thanks,
Ben

Hi Sutherland,

Thanks for getting back to me. After digging around (I’m not that technical) I found the line you were referring to and changed it what you suggested. Unfortunately it still didnt work. I get the following error:

“Thumbnail found, but there was an error retrieving the URL.

Error Details: name lookup timed out”

Do you have any other suggestions on what might be causing the problem?

Thanks, Ben.