Hi Michelle,
Thank you for getting back to me so promptly.
I have contacted my host as you have suggested and they are looking into it.
Regarding having jetpack installed on my site, I cant tell because the site is no longer there for me to select. Maybe I am just not understand the process but I cant access plugins without having the site connected to my wordpress. I only have an old wordpress blog on there which will not allow me to download jetpack.
Thanks,
Ben
