cosbe

I really don’t see the sense in putting a CDN logo on someone else’s domain. What is the point in doing that, or prevent redirecting and customization?

I really hope that this gets changed.

Please send this to the decision making team, if it is not too much to ask.

Thank you for your support.

When traffic is restricted at Quic.cloud CDN level, a 403 page with Quic.cloud logo is shown for blocked incoming visitors. I was asking about either customizing that page to display a custom logo and content instead, or to be able to perform a redirect to a different page or domain.

Hi Josh,

I have searched and did NOT find any email responses regarding the issue I raised two times in your paid support ticket system. Neither in email folders nor in Spam.

I have a pre-purchase email response originated 12/7/2019 from support@wholesalesuiteplugin.com after asking if the WOOCS is specifically supported by your plugin, to which I received the response that is not. I initiated this conversation from your Contact Form.

I also opened a ticket on 12/16/2019 where I suggested an improvement for displaying the percentage of the WS price next to the price and also received an email responding that the request “was sent to developers for review. However, we can’t guarantee an ETA for this”.

Aside from this communication I only received marketing emails from you, including the one inviting me to renew the subscription for “support” two days ago.

I also have two emails originated yesterday and today from the same email address mentioned above, as a response to my public rating and feedback which drew your attention. You indicate there two screenshots with responses I have never received. As I said in the first place: they are definitely NOT in my Spam folder and maybe you should verify the way your ticketing system works, as well.

I will take your word for sending them since I do not have the email responses on my side.

Now you see how soft requests seem to pass through to you during the first year of paid support subscription and I did receive a response to them. However, the bug reports regarding the cart displaying wrong numbers for WOOCS converted currencies for which I raised two tickets, somehow never reach me with a response.

By the way, after opening these two consecutive bug-reporting tickets I DID receive the automated confirmation email, so the “spam magnet” argument for your responses seems thin.

The rating came from frustration, obviously. It is this feeling that you simply don’t want to respond to support tickets in a system that you, kind of, lead people to pay for, including here in the forum. I’ve seen several times how you tell people to open a ticket (of course, they have to pay for that support) for their questions. I understand that support may be valuable and a business model for you, but you must also be sure it works. Both ways.

I have checked now the integration with WOOCS (which was deactivated so far) and indeed it works now, so thank you for solving this, at least.

Regards,

C. B.

• This reply was modified 5 years, 5 months ago by cosbe.

Oh, it was just the Querry Monitor which indicated the Core as the trigger. Interestingly, that only happened once. A subsequent login/logout did not trigger the error again. Maybe it was a glitch of some sort…

@jsmoriss I updated the Strip Microdata plugin following your resolve and the website crashed altogether:

 Fatal error: Uncaught Error: Too few arguments to function WpssoSsm::init_objects(), 1 passed in /....../wp-includes/class-wp-hook.php on line 287 and exactly 3 expected
in /......./wp-content/plugins/wpsso-strip-schema-microdata/wpsso-strip-schema-microdata.php on line 69

Call stack:

WpssoSsm::init_objects()
wp-includes/class-wp-hook.php:287
WP_Hook::apply_filters()
wp-includes/class-wp-hook.php:311
WP_Hook::do_action()
wp-includes/plugin.php:478
do_action()
wp-content/plugins/wpsso/wpsso.php:457
Wpsso::set_objects()
wp-includes/class-wp-hook.php:287
WP_Hook::apply_filters()
wp-includes/class-wp-hook.php:311
WP_Hook::do_action()
wp-includes/plugin.php:478
do_action()
wp-settings.php:546
require_once()
/....../wp-config.php:75
require_once()
wp-load.php:42
require_once()
wp-admin/admin.php:34
require_once()
wp-admin/plugins.php:10

Now what?!…

If there is a Play/Pause button I don’t see why there should be a more complicated swiping way of returning to the archive. I hope they will implement a straight forward way of navigation at some point.

Thank you for your support!