beanja9
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^^ Thank you for your help! He was able to remove word fence and I can now login. We will have to look at reinstalling I guess to prevent the site getting hacked… hopefully this doesn’t happen again.
So all he did was send me a screen shot of this message:
“Your request was received
We received a request to email “info@____.ca” instructions to unlock their access. If that is the email address of a site administrator or someone on the Wordfence alert list, then they have been emailed instructions on how to regain access to this sytem. The instructions we sent will expire 30 minutes from now.”
I have done that myself multiple times and never get an email. My web person is ZERO help. Is there a company or someone I can pay that will take care of this? I have a major project coming up and NEED my website to be functioning ASAP. Please help!
Thank you for your responses. I don’t have any of those answers. I am going to forward this to my web person and see what he says. Thank you!