bbnnj23

Hello Stephanieliy

Here are the requested System Info –

WordPress Environment

Home URL: https://bababalaknathnj.com
Site URL: https://bababalaknathnj.com
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔</img>
Language: en
Permalink Structure: /%category%/%postname%/
Show on Front: page
Page on Front: Home (#65)
Page for Posts: Unset
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, leads

Server Environment

Hosting Provider: GoDaddy/Media Temple
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 7.4.32
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
PHP Max Upload Size: 32 MB
cURL Version: 7.71.0, OpenSSL/1.1.1p
SUHOSIN Installed: –
MySQL Version: 5.7.39
Default Timezone is UTC: ✔</img>
fsockopen/cURL: ✔</img>
SoapClient: ✔</img>
DOMDocument: ✔</img>
gzip: ✔</img>
GD Graphics Library: ✔</img>
Multibyte String: ✔</img>
Remote Post: ✔</img>
Remote Get: ✔</img>

GiveWP Configuration

GiveWP Version: 2.24.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ✔</img> wp_give_donors✔</img> wp_give_donormeta✔</img> wp_give_comments✔</img> wp_give_commentmeta✔</img> wp_give_sessions✔</img> wp_give_formmeta✔</img> wp_give_sequential_ordering✔</img> wp_give_donationmeta✔</img> wp_give_revenue✔</img> wp_give_migrations✔</img> wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ✔</img>New Donation✔</img>Donation Receipt✔</img>Donation Processing Receipt❌</img>New Offline Donation❌</img>Offline Donation Instructions✔</img>New User Registration✔</img>User Registration Information✔</img>Donation Note✔</img>Email access
Upgraded From: –
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://bababalaknathnj.com/donation-confirmation/
Failure Page: https://bababalaknathnj.com/donation-failed/
Donation History Page: https://bababalaknathnj.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Stripe - Credit Card
Default Payment Gateway: Stripe - Credit Card
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A

Active GiveWP Add-ons

Other Active Plugins

All-in-One WP Migration: by ServMask – 7.71
All in One SEO: by All in One SEO Team – 4.3.1.1
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.6.2.2
Custom Fonts: by Brainstorm Force – 1.3.7
Easy HTTPS (SSL) Redirection: by Tips and Tricks HQ – 1.9.1
Forminator: by WPMU DEV – 1.22.1
Ultimate Addons for Beaver Builder - Lite: by Brainstorm Force – 1.5.6
WPForms Lite: by WPForms – 1.8.0.1
WP Mail SMTP: by WPForms – 3.7.0

Inactive Plugins

Active MU Plugins

WordPress automation by Installatron: by –

Theme

Name: Astra
Version: 4.0.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

Also, here are the replies of your questions –

• Are the donations successfully received in your payment account?
  Reply: Yes, it is being successfully receiving in our payment account.
• Are your donations sitting in “pending” status before you manually mark them as “complete”?
  Reply: Yes, the donations sitting in pending after successful payment so we have to mark the “complete” status manually for each successful payment.
• Which payment gateway(s) are you seeing those donations not move to “complete”?
  Reply: I am using Stripe Payment gateway and success payments are coming to Stripe Account but don’t know why the status is always showing pending. We are changing the status from pending to complete manually from Donations Plugin.

Here is the error log –

{
“post_title”: “Stripe Error”,
“post_content”: “The Stripe Gateway returned an error while creating the customer. Details: #0 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiRequestor.php(450): Stripe\ApiRequestor->_prepareRequest(‘post’, ‘/v1/customers’, Array, Array)\n#1 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiRequestor.php(123): Stripe\ApiRequestor->_requestRaw(‘post’, ‘/v1/customers’, Array, Array)\n#2 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiOperations/Request.php(80): Stripe\ApiRequestor->request(‘post’, ‘/v1/customers’, Array, Array)\n#3 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiOperations/Create.php(25): Stripe\ApiResource::_staticRequest(‘post’, ‘/v1/customers’, Array, Array)\n#4 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/includes/gateways/stripe/includes/class-give-stripe-customer.php(369): Stripe\Customer::create(Array, Array)\n#5 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/includes/gateways/stripe/includes/class-give-stripe-customer.php(201): Give_Stripe_Customer->create_customer()\n#6 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/includes/gateways/stripe/includes/class-give-stripe-customer.php(109): Give_Stripe_Customer->get_or_create_customer()\n#7 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/src/PaymentGateways/Gateways/Stripe/Actions/GetOrCreateStripeCustomer.php(24): Give_Stripe_Customer->__construct(‘bababalaknathnj…’, ”)\n#8 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/src/Helpers/Call.php(29): Give\PaymentGateways\Gateways\Stripe\Actions\GetOrCreateStripeCustomer->__invoke(Object(Give\Donations\Models\Donation))\n#9 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/src/PaymentGateways/Gateways/Stripe/CreditCardGateway.php(55): Give\Helpers\Call::invoke(‘Give\\PaymentGat…’, Object(Give\Donations\Models\Donation))\n#10 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/src/Framework/PaymentGateways/PaymentGateway.php(106): Give\PaymentGateways\Gateways\Stripe\CreditCardGateway->createPayment(Object(Give\Donations\Models\Donation), Array)\n#11 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/src/LegacyPaymentGateways/Adapters/LegacyPaymentGatewayAdapter.php(95): Give\Framework\PaymentGateways\PaymentGateway->handleCreatePayment(Object(Give\Donations\Models\Donation))\n#12 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/src/Framework/LegacyPaymentGateways/Adapters/LegacyPaymentGatewayRegisterAdapter.php(39): Give\LegacyPaymentGateways\Adapters\LegacyPaymentGatewayAdapter->handleBeforeGateway(Array, Object(Give\PaymentGateways\Gateways\Stripe\CreditCardGateway))\n#13 /home/l5zcpehcd91u/public_html/wp-includes/class-wp-hook.php(308): Give\Framework\LegacyPaymentGateways\Adapters\LegacyPaymentGatewayRegisterAdapter::Give\Framework\LegacyPaymentGateways\Adapters\{closure}(Array)\n#14 /home/l5zcpehcd91u/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array)\n#15 /home/l5zcpehcd91u/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#16 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/includes/gateways/functions.php(193): do_action(‘give_gateway_st…’, Array)\n#17 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/includes/process-donation.php(213): give_send_to_gateway(‘stripe’, Array)\n#18 /home/l5zcpehcd91u/public_html/wp-includes/class-wp-hook.php(308): give_process_donation_form(Array)\n#19 /home/l5zcpehcd91u/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array)\n#20 /home/l5zcpehcd91u/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#21 /home/l5zcpehcd91u/public_html/wp-content/plugins/give/includes/actions.php(88): do_action(‘give_purchase’, Array)\n#22 /home/l5zcpehcd91u/public_html/wp-includes/class-wp-hook.php(308): give_post_actions(”)\n#23 /home/l5zcpehcd91u/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)\n#24 /home/l5zcpehcd91u/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#25 /home/l5zcpehcd91u/public_html/wp-settings.php(617): do_action(‘init’)\n#26 /home/l5zcpehcd91u/public_html/wp-config.php(105): require_once(‘/home/l5zcpehcd…’)\n#27 /home/l5zcpehcd91u/public_html/wp-load.php(50): require_once(‘/home/l5zcpehcd…’)\n#28 /home/l5zcpehcd91u/public_html/wp-blog-header.php(13): require_once(‘/home/l5zcpehcd…’)\n#29 /home/l5zcpehcd91u/public_html/index.php(17): require(‘/home/l5zcpehcd…’)\n#30 {main}”,
“post_parent”: 0,
“log_type”: “gateway_error”,
“file”: “/home/l5zcpehcd91u/public_html/wp-content/plugins/give/includes/gateways/functions.php”,
“line”: 258,
“function”: “add”,
“class”: “Give_Logging”
}

Could you please let me know how to fix this? I would be very thankful to you.

Thank you!

• This reply was modified 3 years, 4 months ago by bbnnj23.