awakenwithinwithadele

Hi,

I think I have resolved it by changing the order status to capture change. The payments are now appearing as pending under the payments screen. I am hoping this has resolved it.

My concern is that the pending total actually includes 5 orders, but it says 2 deposits underneath the total and when I click on it it only shows the card transaction from yesterday. I am sure it is fine and I am hoping nothing to worry about.

Question, is Stripe a payment gateway that supports authorised transactions? I couldn’t see this on the list.

Finally the pending total is 122.25 pounds and the next deposit is 24.45. I am able to find out what transactions are linked to the next deposit. Is there a way to find out the transactions between the pending total and next deposit?

Thanks for your help.

Adele

Hi,

I used Stripe, I assume this is the payment Gateway. I tried to purchase a ticket for an event this morning and it appears to have worked.

However I notice the G Pay link under the product page will error when completed due to asking for a delivery address, which is not required for the product. It doesn’t ask for a delivery address under the cart or checkout page. I have for now unticked for the G Pay link to appear under the product page so customers will not receive the error. Is this a known issue?

Thank in advance for your help.

Adele

Here is the system report:

### WordPress Environment ###

WordPress address (URL): https://www.awakenwithinwithadele.com
Site address (URL): https://www.awakenwithinwithadele.com
WC Version: 5.5.2
REST API Version: ✔ 5.5.2
WC Blocks Version: ✔ 5.3.3
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.4.4
Log Directory Writable: ✔
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 500 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.15
PHP Post Max Size: 305 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.29-log
Max Upload Size: 300 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_9dewkk_
Total Database Size: 11.83MB
Database Data Size: 9.07MB
Database Index Size: 2.76MB
wp_9dewkk_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_9dewkk_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_9dewkk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_9dewkk_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_9dewkk_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_9dewkk_gla_merchant_issues: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_9dewkk_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_9dewkk_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_9dewkk_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_9dewkk_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_9dewkk_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_9dewkk_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_options: Data: 2.03MB + Index: 0.08MB + Engine InnoDB
wp_9dewkk_postmeta: Data: 0.31MB + Index: 0.09MB + Engine InnoDB
wp_9dewkk_posts: Data: 2.17MB + Index: 0.06MB + Engine InnoDB
wp_9dewkk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_9dewkk_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_9dewkk_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_9dewkk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_9dewkk_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_9dewkk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_9dewkk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_9dewkk_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 207
mailpoet_page: 1
nav_menu_item: 11
page: 16
post: 2
product: 6
revision: 112
shop_coupon: 2
shop_order: 6
wpforms: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (13) ###

Creative Mail by Constant Contact: by Constant Contact – 1.4.2
DreamHost Panel Login: by DreamHost
danielbachhuber – 1.0.0

Google Listings and Ads: by WooCommerce – 1.2.1
Jetpack: by Automattic – 9.9.1
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
MailPoet 3 (New): by MailPoet – 3.65.1
Newsletter - Addons Manager: by The Newsletter Team – 1.1.4
Newsletter: by Stefano Lissa & The Newsletter Team – 7.2.1
WooCommerce Payments: by Automattic – 2.7.0 (update to version 2.8.2 is available)
WooCommerce Shipping & Tax: by WooCommerce – 1.25.17
WooCommerce: by Automattic – 5.5.2
WP Super Cache: by Automattic – 1.7.4
WPForms Lite: by WPForms – 1.6.8.1

### Inactive Plugins (5) ###

Akismet Anti-Spam: by Automattic – 4.1.10
GetPaid: by AyeCode Ltd – 2.4.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0
Hello Dolly: by Matt Mullenweg – 1.7.2
OptinMonster: by OptinMonster Team – 2.5.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #869 - /shop/
Cart: #870 - /cart/
Checkout: #871 - /checkout/
My account: #872 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Astra
Version: 3.4.6 (update to version 3.6.7 is available)
Author URL: https://wpastra.com/about/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 201
Oldest: 2021-07-12 15:09:01 +0000
Newest: 2021-08-10 08:38:20 +0000

Pending: 6
Oldest: 2021-08-10 11:00:33 +0000
Newest: 2021-08-17 02:14:56 +0000

### Status report information ###

Generated at: 2021-08-10 09:02:43 +00:00