Asya Gabrilyan
Forum Replies Created
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Dear @melvinwang44,
Thank you for the report.Would you please try to hard reload the page and clear the cookies first?
Does the page load after those actions?Sincerely,
Forum: Plugins
In reply to: [Photo Gallery by 10Web - Mobile-Friendly Image Gallery] ThumbnailsDear @djranmas,
Can we please have the gallery link to have a better understanding of your request?Sincerely,
Dear @jandieckmann,
Thank you for the report.How many images are you trying to import at a time?
Please try decreasing that number.If the problem persists, please share the php error log with us.
Sincerely,
Dear @alancini10,
What version of the gallery plugin is installed at your site?
Can you please check your php error log or share it with us?Thank you,
Dear @thedreadfulpoob,
Did you hear back from your theme provider?Sincerely,
Dear @sushantkamboj,
Thank you for the inquiry.
You can create galleries with different views and options.
Please generate a new short code for each gallery you want to publish.
Please refer to this recording.Sincerely,
Dear @melvinwang44,
Thank you for the report.Is your WordPress version under 5.5?
If so, please update it and enable this plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/ to add jquery.migrate lib to your theme.Let us know how if the error persists afterwards.
Sincerely,
Dear @tammdavis7,
Thank you for the report.Please try adding this to the additional CSS of your theme:
.bwg_ctrl_btn_container {
display: none !important;
}Let us know how it works.
Sincerely,
Dear @thedreadfulpoob,
The problem is within your theme, it is not responsive at all.
As shown in these screenshot, for example, on screen size 400px the container width is 900px instead of 400: https://nimb.ws/euMhyUPlease contact your theme support or try using a responsive one.
Sincerely,
Dear @rperkins3,
Please adjust the space from the gallery theme: https://nimb.ws/jt3cFP
For the questions regarding the Premium version, please contact our support team using the following form.Sincerely,
Dear @cerity,
Thank you for the report.You have a premium version installed at your site, but it’s pretty outdated.
For the questions regarding the Premium version, please contact our support team using the following form.Sincerely,
Dear @mark88008,
Please look into the PHP error log.
There might be errors related to the database.Sincerely,
Dear @jamalissimo,
Thanks for the report.Would you please check your php error log?
Do you have any errors there?We can look into it if you share the details with us.
Sincerely,
Dear @thedreadfulpoob,
Thank you for the report.Your website is not responsive: on 400px screen size, the window width is 900px:
https://nimb.ws/J3DB7d
Please address the responsiveness issue first.Sincerely,
Dear @mark88008,
Thank you for contacting us.What version of the gallery plugin is installed at both sites?
Sincerely,