Asya Gabrilyan

Dear @freeman73,
Thank you for the report.

There is an error on the page stemming from nav menu add on for Elementor.
Would you please deactivate that add-on and see how the gallery performs afterwards?

You can activate Health Check & Troubleshooting to see which plugin affects the lightbox.

Let us know about the results.

Sincerely,

Dear @eduardoosm,
Please ask your hosting provider to increase upload_max_filesize value.
That limitation is imposed by your hosting provider and can affect any other plugin you might need to upload to your site.

For the questions regarding the Premium version, please contact our support team using the following form.

Sincerely,

Dear @pasqualerose,
Thank you for your inquiry.

You need to publish the galleries at your desired page/post afterwards.
Please check this guide.

You can publish your gallery via shortcode as well. Check this short recording.

Let us know if any questions arise.

Sincerely,

Dear @gatetsheadmfc,
Thank you for the detailed report.

Yes, it took 3 attempts to submit a test form.

Let’s start by updating the plugin to the latest version, 1.13.60

Please get back to this thread after the update.

Sincerely,

Dear @jimting7382,
The alignment issue comes from your theme.

Please add the following CSS to the additional CSS of your theme:
.bwg_current_page {
display: inline-block !important;
}

Sincerely,

Dear @atomiktd,
Sorry for the belated response.
Make sure to reset the images that you’ve added using FTP.

Did you do that after adding images to the gallery?

Sincerely,

Dear @agencepluriel,
Thank you for the inquiry.

You will not get a full resemblance of your referred example with our gallery.
We do have an option to show the thumbnails and the title/description, but we have no way to have 2 columns of thumbnails.

Please submit your idea here.

Sincerely,