arthurideclap33's Replies

Forum Replies Created

Viewing 2 replies - 1 through 2 (of 2 total)

Forum: Plugins
In reply to: [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction] Membership level change not reflected in plugin

Thread Starter arthurideclap33
(@arthurideclap33)

11 months ago

Hello Support,

Thank you for your response.

We had to delete the new purchase in WooCommerce and delete the member + membership in your plugin to recreate a purchase and see the member with the correct subscription.

This is because the second purchase was not made in the same way and therefore the information was not reported. We did not connect the plugin to Stripe, we just linked the products to WooCommerce.

If we connect to WooCommerce today and activate the [pms-account] shortcode so that members can renew and be informed of the expiry date, won’t there be a conflict with old WooCommerce orders if they renew?

Thank you.

Forum: Plugins
In reply to: [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction] Membership level change not reflected in plugin

Thread Starter arthurideclap33
(@arthurideclap33)

11 months, 1 week ago

Hello Support,

First of all, thank you for your response.
My problem is that she took out her subscription before the old one expired, and since then, only the old subscription has been displayed on her profile. The new one does not appear in the list of members. I am attaching screenshots.
Thank you.

https://snipboard.io/jcWE0Z.jpg

https://snipboard.io/NRmKQ1.jpg

https://snipboard.io/zMcT1f.jpg

https://snipboard.io/nMKPvp.jpg

Viewing 2 replies - 1 through 2 (of 2 total)