AR Rasel

Hi @wijihatmoko,

Hope you’re doing well. We’ve just released a new version of the NotificationX plugin. Please update to the latest version and try again. This should resolve the issue.

If the problem persists, please let us know and we’ll be happy to assist further.

Looking forward to your feedback.

Thanks!

Hi @wijihatmoko,

Sorry for the trouble you faced with the checkout issue!

We’ve tried to reproduce the problem on our end, but unfortunately, we couldn’t get the same error. Could you please confirm if the issue goes away after deactivating the NotificationX plugin?

Also, it would be super helpful if you could share a few more details so we can look into this faster:

• What type of notification are you using (Sales Notification or Growth Alert)?
• Which payment gateway are you using on your site?
• And could you please share your Site Health Info via Pastebin?

Once we have this info, we’ll test again and do our best to find and fix the issue quickly.

Looking forward to your reply!

Thanks!

Hi @softfully, great to hear your issue has been resolved. Thanks for the update!

@dannielhendrix do you have any updates from your side? Looking forward to your reply.

Thanks!

Hi @dannielhendrix,

Sorry for the inconvenience caused, and thank you for your patience. We’ve investigated the issue and found that recent changes on Facebook’s API are causing this error:

SDK returned an error: SSL certificate problem: unable to get local issuer certificate

The good news is that we’ve added a fix in our Dev version of the plugin. Please download it from here: Dev version plugin. and install it on your site. Once installed, check if the issue is resolved.

We hope this will fix the problem. Please let us know how it goes or if you face any further issues. We’re here to help!

Best regards,

Hi @anavato ,

I hope this message finds you well. I wanted to follow up on a previous support request that you submitted. I understand that the thread was marked as resolved due to a lack of activity, but I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Hi @wijihatmoko,

Great to hear your issue is resolved—thank you for the update! I’m closing this topic as resolved.

I’m happy I could assist. If you ever need help again, feel free to reach out to our support team anytime.

If you have a moment, we’d truly appreciate it if you could leave us a quick review here. Your feedback helps us grow and serve you even better.

Thanks again, and have a wonderful day!

Hi @wijihatmoko,

Thanks for sharing the screenshot. It looks like the issue was caused by the development version of the plugin. However, we’ve just released a new stable version.

@wijihatmoko, please update to the latest version and check again. This should resolve the issue.

Let us know how it goes. We’re here if you need any further assistance.

Thanks!