Antonio Candela

Hello @silviotiago,

Once you submit your request through the support page, the ticket is sent directly to us. A confirmation will appear. While you won’t see the ticket listed in your account, we do receive it and will respond shortly.

Thanks again for your patience!

Hello @neodan ,

Thank you for reaching out!

Our cookie settings are always set to “functional only” first. We respect the browser’s Do Not Track signals, which take priority over individual website preferences. This approach is meant to respect the visitor’s prior choice made through their browser settings. Since the user has already expressed their preferences, showing the consent banner again is not needed.

I hope this answers your question. Let us know if you have any doubts or inquiry!

Best regards,
Antonio

Hi @kartsa2024 ,

You don’t need to do anything else in that section. You can press the “Sync” button if the cookies haven’t been synced yet; the plugin will handle the rest.

I hope this helps.

Hello @nicmare ,

Thank you for reaching out.

That’s completely normal behavior, the cmp/vendorlist/vendor-list.json file is part of the TCF banner and is loaded when the banner is generated. This is required for proper functionality and compliance.

If you have questions about this or other TCF-related features, we kindly ask you to reach out via our official support ticket system. Since TCF is a premium feature, discussing it publicly on the WordPress forum goes against their guidelines; this thread will therefore be closed.

Thanks for your understanding!

Hi @chickendipper ,

No worries 🙂

Hi @lifetoremember ,

As @aahulsebos mentioned, we’re aware of the issue and currently don’t have a solution yet. However, a fix is on the way, as we’re actively refactoring the Terms and Conditions plugin. In the meantime, disabling the plugin will remove the notice.

Thanks for your patience!
Best regards,
Antonio

Hello @tranny ,

We’re really sorry to hear about your negative experience, that is never our intention, and we appreciate you taking the time to share your feedback.

First, we want to clarify that Complianz does not harvest emails or any personal data. We did, however, make a mistake in a recent email by not including an unsubscribe option, which we acknowledge was an oversight on our part. This was immediately corrected in the following email.
That said, please rest assured there was no fraudulent intent, and we truly regret the confusion this may have caused.

Regarding the issue with database cleanup: Complianz includes an option to remove all plugin data on uninstall, so nothing remains in your database or WordPress environment. You can enable this in: Tools > Data > Clear all data from Complianz on uninstall.

As for the banner not displaying: this can often be caused by caching or browser-specific behavior(e.g. Brave). To start the troubleshooting, we recommend:

• Testing your site in different browsers or private mode
• Excluding Complianz from your caching plugin, article here.

If you’re willing to share your site’s URL, we’d be glad to investigate and help resolve the issue.

Thank you again for your feedback.

Best regards,
Antonio

Hi @kingbrown75 and @softguner ,

By code design, we fixed this months ago, but it could appear again if other plugins make it do things earlier in the request than it would normally do itself, which could lead to this problem.

We had a case where an integration (WooCommerce related) was causing this issue, which was flooding the server. Can you please try to disable all the plugin integrations one by one in Integrations > Plugins until there’s nothing left, and let us know the outcome?

Thanks in advance :).
Best regards,
Antonio