anistatik

Yes, this issue is resolved. Thank you for your help and insight. I’ll open a new ticket for the other issue I mentioned in the email.

I checked my email and I’ve been patient. 11 days later I still have not gotten any support for my issue.

Note: I purchased the product 11 days ago as well.

Jan 3, 2024, 11:36 AM (11 days ago)

Vako emailed:

We received login details for your website, accessed it when we tried to start the investigation process, but someone on your website was already working on AFC fields, please see the screenshot.

~ Vako

I fixed that access issue instantly after receiving the email.

Jan 3, 2024, 12:52 PM (11 days ago)

Could you try again? That was me attempting to troubleshoot. I’ve now completely signed out of WordPress.

~ Tim

Don’t use the excuse that you couldn’t get into my account. I sent 2 emails the same day to verify if they could access the account. I did not receive a confirmation or reply. I followed up.

Jan 3, 2024, 2:21 PM (11 days ago)

Are you able to get in WP?

~ Tim

I finally got a message back the next day.

Jan 4, 2024, 10:30 AM (10 days ago)

We started the investigation process of the issue, please don’t change the login details till our next response.

~ Vako

I understand troubleshooting takes time but non-communication after so many days is ridiculous. This is pro support?

I find it astonishing that I’ve received no updates from the support team regarding my initial issues for 11 days. No updates or anything.

I don’t even see signs that someone has logged in to my admin for troubleshooting.

But you sent me an email asking for a product review?

Furthermore, I wanted to share with your support team that I created a staging site for them to use to avoid any issues since the site is now stable.

This taxonomy issue causes my live site to crash and I still can’t use the Related Post query with the taxonomies I’ve saved.