Andy
Forum Replies Created
-
Forum: Plugins
In reply to: [HubSpot for WordPress] HubSpot Plugin: Error connecting to API – 404Hi All,
We did have an issue with the API, but it should be resolved now. Can you confirm that things are working normally on your ends?
Thanks,
Andy
Forum: Plugins
In reply to: [HubSpot for WordPress] Support new forms?Hi Mike,
We haven’t integrated the plugin with new (aka HubSpot 3) forms yet, so those form IDs refer to “classic” HubSpot forms. We’re working on it.
It is possible to copy and paste the JS for the new forms, the same way you would normally use HTML or JS in WP.
Thanks,
Andy
Forum: Plugins
In reply to: [HubSpot for WordPress] Hubspot WP Plugin Giving ErrorHi Abhijeet,
This error: “error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed” means that your WordPress server isn’t recognizing the SSL certificate that HubSpot uses for our API. Do you know if you’re using a windows server to host your WordPress account by any chance? For some reason, that error comes most often from windows machines.
Basically, you need to make sure that the list of trusted SSL certificates is up-to-date on your server and in your instance of PHP. If your server is maintained by someone else, you’ll need to get them involved.
This help doc should get you started: http://help.hubspot.com/articles/How_To_Doc/how-to-troubleshoot-the-wordpress-plugin
This article has also been helpful for those on windows: http://ea.tl/2012/02/02/windows-php-curl-ssl-certificate-problem/
I’ll be watching this thread if you have more questions. Please let me know how it goes.
Thanks,
Andy
Forum: Plugins
In reply to: [HubSpot for WordPress] Hubspot CTA Codes Breaking in IE8 & Hiding ContentAre you talking about CTAs that you generated in HubSpot, or CTAs that you created in the plugin?
The CTAs in the WordPress plugin are no longer supported and we will be taking them out of the plugin soon now that we have much better CTAs in the HubSpot product.
As for CTAs that you generate in HubSpot, the one issue that you’ll run into currently is that WordPress does not allow you to paste javascript directly into a post or page body.
If you have more questions about the plugin, please feel free to reach me at apitre@hubspot.com.
Thanks,
Andy
Forum: Plugins
In reply to: [HubSpot for WordPress] hubspot pluginAre you getting a message in WP informing you that the plugin could not authenticate, or is the authentication process failing when you’re sent to HubSpot to enter your password?
Do you have any special security on your server or any WP security plugins?
Forum: Plugins
In reply to: [HubSpot for WordPress] Hubspot Application DomainWe’re currently in the process of releasing a much needed update to the HubSpot WP plugin. As it stands right now, you no longer need your Application Domain, just your HubID (aka your Portal ID).
The next version (coming later this month) will remove the application domain from the settings and the documentation, sorry for the confusion.
Forum: Plugins
In reply to: [HubSpot for WordPress] HubSpot plugin passing URL parameters?Hi Adam,
you can remove that parameter by going into your HubSpot settings (in HubSpot, not WordPress), going to “Tracking and Privacy,” and turning off “Automatic Cross-Domain Link-Tracking”
Thanks,
andy
Forum: Fixing WordPress
In reply to: Dashboard & Posts Problem/ErrorI’m glad it worked, but I have an unfortunate update. It looks like I may have spoken a bit too soon.
As of this morning, the same issue came back. I re-uploaded my wp-includes folder and it fixed the problem again but I’m hoping that I don’t have to keep repeating this fix every few days.
My best guess is that one of the plugins I have installed is writing to a file in my wp-includes folder and causing something to not work properly. As of right now, I’ve disabled my wp-cache and compression wp plugins because they seem like likely culprits.
I’ll let you know how it goes, but I don’t think we’re out of the woods yet.
Forum: Fixing WordPress
In reply to: Dashboard & Posts Problem/ErrorI had this exact same problem: Dashboard items not loading, and post edit getting stuck in html mode.
I was able to fix the issue by manually replacing my wp-includes folder. I’m guessing there was an issue with the js files, but I can’t be 100% sure.
Try to manually replace your wp-includes file. Hopefully that will do the trick. Good luck.