Andrei

Hey there,

Thanks for reaching out to us!

Try to do a conflict test (ideally in a staging environment):
*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.
Please let us know when you find the conflict so that we can take a look and see what we can do about it.

Best Regards,

Hello there,

Thanks for reaching out!

Can you try with the default WordPress search to see if that is working instead of using another search plugin!

If this is not the case then please try (in a staging environment) to turn on only TranslatePress and WEB 2.0 Directory with a default theme and let me know if this problem still occurs.

Thanks you for your patience so far!

Best Regards,

Hello there,

Thanks for reaching out to us!

Have you tried switching to a default theme like twenty-twenty? If you did not please try doing so and let me know if there is any improvement.

If you did already try this and nothing changed then please send over a couple of images maybe screenshots of the issue at hand for a better understanding.

Best Regards

Hello there,

Thank you for reaching out to us!

I noticed that you have turned on “Use subdirectory for default language”. Please try turning it off and let me know if this solves your issue.

Looking forward to your reply.

Regards

Hello there,

Thanks for reaching out to us!

The 500 error (or sometimes a white page or “The site is experiencing technical difficulties.”) is a very general server error.

One of the first web search results says that “The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the web site’s server but the server could not be more specific on what the exact problem is.”​​

To debug this further, please follow these steps:
​​
1. Ask your host to identify this specific error and/or for the PHP error log.
2. Try and increase your WordPress memory limit: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
3. set WP_DEBUG to true in wp_config.php file: https://codex.wordpress.org/WP_DEBUG and try again. See if you get any errors.
​4. Check if you have duplicate entries in your *trp_* tables from the database. If you do, you can use the Remove duplicate rows option from TP Settings –> Advanced tab to clear them.
5. Try to do a conflict test (ideally in a staging environment):
​​*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.
Please let us know when you find the conflict so that we can take a look and see what we can do about it.

Best Regards

Hello there,

Thanks for reaching out to us!

Any change of the original string will invalidate the front-end translation as they are directional.

This is how our plugin works because we save each translation in the database. Every string has a corresponding translation. If you change the original string, basically, you create a new string that will need to be translated.

To facilitate translation retrieval we implemented the Translation Memory* feature.
For example, if you have a string in your default language that is translated and you go in and modify that string, the translations for it won’t appear anymore at the front-end level but will continue to exist in wp_trp_* tables from your database.

After, if you go to the translation interface and select that string, the Translation Memory feature will show you translation suggestions for that string (based on other strings that you have translated, even ones that don’t appear anymore in the front-end; so most likely, you will see the older translation as the first suggestion).

*The translation memory is approximate, based on what strings are in the database. It’s possible sometimes that doesn’t work 100%.

Best Regards,

Hey there,

Thanks for reaching out to us!

Can you please visit TranslatePress -> Settings -> Advanced

Then, enable these features 1 by 1 in this order and try to see if it makes a difference. Disable them back if it makes no difference. Also please disable or clear the cache if you have any.

1. Fix broken HTML
2. Fix missing dynamic content
3. Disable dynamic translation
4. Disable post container tags for post title
5. Disable post container tags for post content

Please get back to me if none of this present any improvement.

Best Regards,