André Cedik
Forum Replies Created
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Ohh, wie schade. Das mit der Anzeige müssen wir ebenfalls einmal überprüfen.
Woran wir aktuell arbeiten könnt ihr jederzeit im passenden Github-Repository sehen. Wir sind bemüht, alle Themen so schnell wie möglich abzuarbeiten. Leider ist man immer auch durch die Anzahl der möglichen Ressourcen beschränkt 😉
Hallo ansampf86,
kannst Du uns einen passenden Screenshot schicken, damit wir uns das Problem einmal genauer ansehen können? Am besten, schickst Du den mit der eMail-Adresse, mit der Du bei shipcloud angemeldet bist an support@shipcloud.io, dann können wir da vertraulich einmal nachschauen.
Interessant wäre auch noch folgende Informationen:
– Welche Plugin-Version des Plugins nutzt Du?
– Welche WordPress und WooCommerce Version?
– Wie heißt das Theme, das Du verwendest?Vielen Dank schon einmal und beste Grüße
AndréHi @gerdneumann,
let me try to answer your questions:
1.) If provided the plugin will use the weight defined at the products to calculate a summarised weight or you can specify the weight of the package used, since different materials may result in different weights while the dimensions stay the same. If weight hasn’t been defined for your products, you can always supply it while creating a shipping label. There you’ll also have to provide the dimensions (width, length and height) of the box you’re sending. Afterwards you get a shipping label suited for what you’re trying to send. So in a way the answer is yes, since you will get the label based on the data you’re using and no, because the plugin won’t tell you, which box you will have to use.
2.) Yes, this is possible. You can select multiple orders and have shipping labels created for them. Afterwards, you’ll get a pdf that has the created shipping labels merged into one file, while the single labels will be saved as well, if you need them afterwards.
We’re constantly trying to update the plugin and good code coverage as well as automatic CI tests are definitely something we’re going to be doing in the near future.
Forum: Plugins
In reply to: [shipcloud for WooCommerce] Price CalculationI’m going to close this now. If you have any more questions, feel free to ask.
Forum: Plugins
In reply to: [shipcloud for WooCommerce] Price CalculationAwesome. We’re based in Hamburg, Germany. So German is absolutely fine. 😉
Forum: Plugins
In reply to: [shipcloud for WooCommerce] Price CalculationHi Ben, I can help you with creating a shipping label for Norway. Since Norway is part of the Schengen Treaty, but not a member of the EU, you will have to provide customs papers when using DHL as your carrier. shipcloud is able to “tell the DHL webservice” that those papers are provided by you (the sender) and they will be attached to the box you’re sending. We’re currently not able to provide you with the digital version of those papers, so you’ll have to create them and provide them yourself. If you send us an email with your account number at support@shipcloud.io we can activate this feature for you.
Regarding the calculated prices:
Are you using your own contract for creating shipping labels? shipcloud can only show you calculated prices if you’re using our contracts, since we don’t want to force you to tell us your shipping rates.If you’re using shipcloud contracts we’d be happy to have a look at what the problem might be. Please send us an email and we’ll have a look.