amlr

Hi,
So this isn’t something that normally happens, right?

I’m asking because it might seem normal to lose the draft feature when creating a custom checkout and not using WooCommerce’s default checkout.

But I wasn’t sure if there was any setting I could enable to get it back.

As far as I know, the draft option doesn’t work when using shortcodes for the checkout — it has to be done with the Gutenberg block editor.

Hi,

It’s simply a native feature of WooCommerce with Gutenberg blocks. As shown in the image, every time a customer reached the checkout with a product in their cart, filled in their details but then didn’t click the “Pay” button and abandoned the page, it created a “draft,” which I highlight in the photo. For example: Draft (1)

This way, I could see if perhaps the customer abandoned the purchase because shipping costs were too high, if there was an issue with the shipping plugin to their country, or if they simply didn’t trust the payment method I have set up.

I want to emphasize that all of this happens without clicking the “Pay” button. If they click the “Pay” button but don’t complete the payment, it shows as “Pending payment” and also appears as an abandoned cart.

These are two different things.

Thank you.

• This reply was modified 7 months, 4 weeks ago by amlr.
• This reply was modified 7 months, 4 weeks ago by amlr.
• This reply was modified 7 months, 4 weeks ago by amlr.

As I see the entire development team very concerned about the issue, below is a copy of the error message I am receiving. This error was obtained by running a local copy of my website to avoid affecting the live server, but it is the same error in the real environment:

Fatal error: Uncaught TypeError: reset(): Argument #1 ($array) must be of type array, string given in C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\packlink-pro-shipping\Components\Checkout\class-block-checkout-handler.php:181 Stack trace: #0 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\packlink-pro-shipping\Components\Checkout\class-block-checkout-handler.php(181): reset(”) #1 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\packlink-pro-shipping\Components\Checkout\class-block-checkout-handler.php(91): Packlink\WooCommerce\Components\Checkout\Block_Checkout_Handler->get_selected_shipping_method() #2 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\class-wp-hook.php(324): Packlink\WooCommerce\Components\Checkout\Block_Checkout_Handler->checkout_update_drop_off(Object(WC_Order)) #3 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #4 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\plugin.php(517): WP_Hook->do_action(Array) #5 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\woocommerce\src\StoreApi\Routes\V1\Checkout.php(415): do_action(‘woocommerce_sto…’, Object(WC_Order)) #6 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\woocommerce\src\StoreApi\Routes\V1\Checkout.php(166): Automattic\WooCommerce\StoreApi\Routes\V1\Checkout->create_or_update_draft_order(Object(WP_REST_Request)) #7 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\woocommerce\src\StoreApi\Routes\V1\AbstractRoute.php(126): Automattic\WooCommerce\StoreApi\Routes\V1\Checkout->get_route_response(Object(WP_REST_Request)) #8 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\woocommerce\src\StoreApi\Routes\V1\Checkout.php(136): Automattic\WooCommerce\StoreApi\Routes\V1\AbstractRoute->get_response_by_request_method(Object(WP_REST_Request)) #9 [internal function]: Automattic\WooCommerce\StoreApi\Routes\V1\Checkout->get_response(Object(WP_REST_Request)) #10 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\woocommerce\src\Blocks\Domain\Services\Hydration.php(155): call_user_func_array(Array, Array) #11 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\woocommerce\src\Blocks\Domain\Services\Hydration.php(65): Automattic\WooCommerce\Blocks\Domain\Services\Hydration->get_response_from_controller(‘Automattic\WooC…’, ‘/wc/store/v1/ch…’) #12 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\woocommerce\src\Blocks\Assets\AssetDataRegistry.php(340): Automattic\WooCommerce\Blocks\Domain\Services\Hydration->get_rest_api_response_data(‘/wc/store/v1/ch…’) #13 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\woocommerce\src\Blocks\Assets\AssetDataRegistry.php(269): Automattic\WooCommerce\Blocks\Assets\AssetDataRegistry->Automattic\WooCommerce\Blocks\Assets{closure}() #14 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\plugins\woocommerce\src\Blocks\Assets\AssetDataRegistry.php(385): Automattic\WooCommerce\Blocks\Assets\AssetDataRegistry->execute_lazy_data() #15 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\class-wp-hook.php(324): Automattic\WooCommerce\Blocks\Assets\AssetDataRegistry->enqueue_asset_data(”) #16 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #17 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\plugin.php(517): WP_Hook->do_action(Array) #18 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\script-loader.php(2246): do_action(‘wp_print_footer…’) #19 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\class-wp-hook.php(324): wp_print_footer_scripts(”) #20 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #21 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\plugin.php(517): WP_Hook->do_action(Array) #22 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\general-template.php(3081): do_action(‘wp_footer’) #23 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\themes\kadence\footer.php(38): wp_footer() #24 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\template.php(810): require_once(‘C:\Users\user\…’) #25 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\template.php(745): load_template(‘C:\Users\user\…’, true, Array) #26 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\general-template.php(92): locate_template(Array, true, true, Array) #27 C:\Users\user\Local Sites\”Websitename”\app\public\wp-content\themes\kadence\page.php(22): get_footer() #28 C:\Users\user\Local Sites\”Websitename”\app\public\wp-includes\template-loader.php(106): include(‘C:\Users\user\…’) #29 C:\Users\user\Local Sites\”Websitename”\app\public\wp-blog-header.php(19): require_once(‘C:\Users\user\…’) #30 C:\Users\user\Local Sites\”Websitename”\app\public\index.php(17): require(‘C:\Users\user\…’) #31 {main} thrown in C:\Users\user**\Local Sites\”Websitename”\app\public\wp-content\plugins\packlink-pro-shipping\Components\Checkout\class-block-checkout-handler.php on line 181

There has been a critical error on this website.

I get the same error for all versions 3.4.X. I recall that version 3.3.4 works correctly.

Thank you very much