ameliabooking

Hello,

Thank you for reaching out to us.

At the moment, we do not offer customization services, as our developers are busy working on new features. We will implement customization services, in the future, but there is no ETA on when it will be started.

If you have any other questions, please let us know.

Hello,

Thank you for reaching out and for considering our Lifetime Elite Plan. At this time, the plugin doesn’t support appointments lasting more than 24 hours, so the “From/To” booking format you’re looking for isn’t available. However, we do have plans to introduce this functionality in a future update, though we don’t have a specific timeline for its release. We understand the importance of this feature for your car rental business and appreciate your patience. If you have any other questions or need assistance, please don’t hesitate to ask.

Hello,

Thank you for your feedback on Amelia plugin and we are sorry to hear that you have had issues with Amelia thus far.

All of the issues that you mentioned can be resolved from our end, except for the 4. point, as we do not quite understand your query.

4. Google address field supposed to auto complete your address, but it does not.

Can you please further elaborate on this?

1. Amelia doesn’t have any time zone settings, and it relies on WordPress’ General settings. Here’s how it works:All times in the back-end of Amelia will be shown exactly how you save them, so (for example) if your employee works from 09:00 – 17:00, or if there’s an appointment from 09:00 – 10:00, that’s how you will see them in the back-end.If you enable “Show booking slots in client time zone” in Amelia’s General settings, though, that may not be what your customers see, depending on where they’re located, and what your WordPress site has been configured.If this option in Amelia’s General settings is disabled, all times on the front end will be the same as times in the back end. So, if your employee’s work hours are from 09:00 – 17:00 in UTC+1, with this option disabled, regardless if your customer is in UTC+1, or in UTC+10 – they will still see times from 09:00 – 17:00, so if you have customers in multiple time zones, it’s advisable to enable this option in Amelia’s General Settings.Important: In order for Amelia to store correct appointment times in the database (which is almost always in UTC time zone), you need to edit the WordPress time zone to show the city you’re in (or the city in your time zone), like this:This way, when Daylight Savings Time starts (or ends), the times will be adjusted accordingly and you won’t have to worry about them anymore.Explanation: When you configure the time zone to be “UTC+1” it will always be UTC+1. So, if we take Belgrade, Serbia as an example – without Daylight Savings Time, it is in UTC+1 time zone, but when Daylight Savings Time starts, Belgrade is in UTC+2. If you leave the time zone to be hard-coded to UTC+1, the times that your customers book on the front end will not be properly adjusted to what you see in the back end. Example with UTC+1 configured: It is mid-summer, and Belgrade is in UTC+2. “Show booking slots in client time zone” is enabled, and a customer from Belgrade opens your website to book an appointment. The working hours of your employee are set from 09:00 – 17:00 (in UTC+1), but the customer sees them as 10:00 – 18:00. This is because the time zone is hard-coded in the back-end, while on the front-end it shows the time in UTC+2. So, a customer books an appointment for 10:00, and shows up at 10:00, while you expect to see them at 09:00.Please note: If you hard-coded the time zone, and you have booked appointments, once you switch the time zone in WordPress to your city, it will adjust the times in Amelia’s appointments to fit the time zone your city is currently in. This happens because (as mentioned above) the times are saved in UTC in the database, and it’s adjusted in the plugin programmatically. So, if you have a hard-coded time zone set to UTC+1, and someone booked an appointment for 09:00, that time is saved as 08:00 in the database. When you change the time zone to your city (which is now in UTC+2), the appointment time will be adjusted to the time saved in the database 08:00 + 2:00, so the appointment time will switch to 10:00. The only solution, in this case, is to manually modify the appointment times, but it’s the only way to make sure your time zone is properly configured, and that the future appointments will be saved and displayed correctly both for you and your customers on the front-end.Summary: When you select the city you’re in, in WordPress’ General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front end vs what you see in the back-end, always check the Time Zone in WordPress
2. ​We have checked the front-end page of your website and the price there is shown both on the first step of the booking form, and also on the last “Payment” step.
3. There is a display of how many slots are remaining on the front-end on your website. Is that what you are referring to?

In regards to our support system, it is a separate system from our TMS store website, but we are trying to make the process of creating a ticket as streamlined as possible. However, creating a ticket is indeed the most effective way for us to provide you with assistance as our support agents work really hard to assist Amelia users with their issues or if they have any questions about the product.

Let us know if this response assisted you

Hello, thank you for reaching out to us.

Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.

Premium products are not supported in these forums.

Thank you for understanding.

Thank you very much for the update on this and for sharing the updated code.

We appreciate it!

Hello,

Thank you for reaching out to us.

You can do it like this for example “?firstName=John&lastName=Doe&email=john.doe@example.com“

you can add this JS hook on the page where booking form is:
<script>
window.ameliaActions = {
InitInfoStep: function (success = null, error = null, data) {
//triggered once info step is shown
console.log('InitInfoStep HOOK')
console.log(data)
const currentUrl = window.location.href
const url = new URL(currentUrl)
const params = new URLSearchParams(url.search)

data.booking.customer.firstName = params.get('firstName');
data.booking.customer.lastName = params.get('lastName');
data.booking.customer.email = params.get('email');
}
}
</script>

Hello,

Thank you for reaching out to us.

At the moment, there is an option to change colors on the Amelia/Customize page, but please note that, at the moment, the changing of the unavailable dates does not work and we are working on it.

In order for the calendar to be on the 1st step, the location/service/employee has to be pre-selected via shortcode or those fields have to be hidden.

The price of the service is shown on the first step (where the service is chosen) and on the last two steps of booking.

Please note that the availability of time slots is shown by default.

There is an option to integrate Amelia with WooCommerce, but please note that it is only used available in the premium version of the plugin.

Let me know if that helped you.

Hello,

Please note that it is not allowed for one employee to be assigned to more than 1 appointment at the same time.

For this purpose, you would have to configure multiple employees which is not possible in lite version of the Amelia plugin.