ameliabooking

Hello,

Thank you for clearing that up.

Can you please provide us with the screen recording of the issue that you are dealing with and we will assist you with this?

Looking forward to your reply.

Hello,

Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.

Premium products are not supported in these forums, as per this comment by WordPress.org moderators.

Thank you for understanding.

Hello,

Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.

Premium products are not supported in these forums, as per this comment by WordPress.org moderators.

Thank you for understanding.

Hello,

Thank you for reaching out to us.

For that purpose, you could enable the “Allow booking above maximum capacity” option on the Amelia/Settings/Integrations page.

Hope this helps you.

Hello,

Thank you for reaching out to us.

Can you please let us know which strings from the back-end exactly are untranslatable and we will assist you with this?

Looking forward to your reply.

Hi @morphowebdesign.

Sorry to hear you had a bad experience. Something must have gone wrong during your purchase. We definitely do not trick anyone or rip them off, and we’d love to help you out here.

We can see you purchased the plugin with the same email address you used to create a profile on our official support page, but you haven’t actually opened any tickets there, nor have you reached out to us via email. Even on this forum, we haven’t found any comments from you, asking for help.

Since this is a public review, we can’t actually provide you with the purchase code, but if you open a private ticket in the pre-purchase section (since you don’t currently have the purchase code, it has to be the “pre-purchase” section) by clicking on this link, we’ll gladly provide it for you.

Each purchase triggers two emails – one is an invoice from our reseller (Paddle), and the second one is the email that contains your purchase code, a link to our store, and the email the license was purchased with. Have you checked your Spam or Junk folders?

If the email address you opened the profile on our official support platform is correct, the emails should have been sent seconds after purchase.

Please let us know, and we’ll get this sorted out as soon as possible.

Kind regards

Hello,

Thank you for reaching out to us.

You can clone your site with some duplicator or cloning plugin, also there’s a way to migrate only Amelia’s database tables.

There are around 47 tables with wp_amelia_ prefix that need to be moved. Please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_ tables.

Besides that, you also need to go to wp_options and search for option_name “amelia_settings” – which returns one row, so you need to copy the option_value and paste it into the same field on the other site. Note that this contains all info from your old website, so you will need to replace the URLs in this cell.

Hope this helps.

Hey there.

We’re sorry to hear you’ve been having issues reaching out to our support team, but we weren’t able to replicate the issues you’re describing. The support platform works fine, and we receive around 100 tickets each day (both for premium support and for pre-purchase questions).

We aren’t supposed to provide support for the full version of the plugin here due to rules and guidelines of this forum, but since you seem to be having issues getting in touch with us, we hope this will help.

If you haven’t purchased Amelia yet, you can reach out to us here as it doesn’t require any codes or verification. All you’d need is a valid email address and your name.

Maybe try opening the page through another browser or an incognito window if you’re still facing issues. As mentioned above – we haven’t seen any down time on our support platform, nor were any other issues reported, so we can’t say for sure what happened there.

Please let us know if you’re still facing issues with this.