Good but support could be improved

  • morphowebdesign

    (@morphowebdesign)


    3 years, 5 months ago

    Purchased the lifetime developer license. Satisfied with the plugin so far and really appreciate all of the features and tutorial videos available. The one complaint I would have is the support process. When I purchased the plugin payment was processed but an error occurred and prevented me from getting to the purchased code page. As a result, because I never received the purchase code I couldn’t open a support ticket because you are required to provide the purchase code to create a ticket. I had to wait until the following day to finally get a response via chat. There is no number to call for support. Their team did finally respond and fix the issue and I was able to download and activate the plugin. One suggestion I would recommend is to allow support tickets to be created with either a purchase code or an order number. Other than that, I am satisfied with the plugin’s performance.

Viewing 1 replies (of 1 total)
  • Plugin Author ameliabooking

    (@ameliabooking)

    3 years, 5 months ago

    Hi @morphowebdesign.

    Sorry to hear you had a bad experience. Something must have gone wrong during your purchase. We definitely do not trick anyone or rip them off, and we’d love to help you out here.

    We can see you purchased the plugin with the same email address you used to create a profile on our official support page, but you haven’t actually opened any tickets there, nor have you reached out to us via email. Even on this forum, we haven’t found any comments from you, asking for help.

    Since this is a public review, we can’t actually provide you with the purchase code, but if you open a private ticket in the pre-purchase section (since you don’t currently have the purchase code, it has to be the “pre-purchase” section) by clicking on this link, we’ll gladly provide it for you.

    Each purchase triggers two emails – one is an invoice from our reseller (Paddle), and the second one is the email that contains your purchase code, a link to our store, and the email the license was purchased with. Have you checked your Spam or Junk folders?

    If the email address you opened the profile on our official support platform is correct, the emails should have been sent seconds after purchase.

    Please let us know, and we’ll get this sorted out as soon as possible.

    Kind regards

Viewing 1 replies (of 1 total)

The topic ‘Good but support could be improved’ is closed to new replies.