ameliabooking

Thank you for taking the time to provide such a detailed review. We genuinely appreciate your feedback and value your input as it helps us improve our services.

While we understand that opinions can change, we must admit that we feel a bit disheartened by the shift in tone, given that this review was a 5-star review at first, titled “Best booking and appointment plugin.” We noticed that in your recent interactions with our support team, you expressed gratitude towards our agents for their assistance. This positive feedback makes the contrast in your review even more surprising.

Nonetheless, let’s delve into the specifics to see if we can address your concerns and potentially change your perspective once more.

Regarding our demo websites, it’s important to note that they are fully interactive, allowing you to experience Amelia’s features in action. They always reflect the current version of Amelia, so you can trust that what you see is exactly what the plugin offers.

Regarding reviews, it’s true that we offer credits for reviews, but it’s not to manipulate feedback. We can incentivize users to review, but we never tell people what to think or say, all opinions are welcome, positive or negative.

With that in mind, it’s important to note that we do not revoke credits provided for reviews, as this is not our practice, so the credits provided to you for the initial 5-star review will remain intact. We pride ourselves on transparency and honesty in our advertising. Everything you see about Amelia is genuine, and we stand by our product with a 15-day money-back guarantee. This ensures customers can experience Amelia’s features risk-free, and if it doesn’t meet their expectations, we offer a refund. We wouldn’t risk a negative review or the loss of income because of false advertising as there’s simply nothing in it for us.

We appreciate your patience and understanding regarding our support response times. Amelia is utilized by a large user base, with tens of thousands of users relying on the plugin daily. As a result, there may be occasional delays in our support responses due to the high volume of inquiries.

Our dedicated support team handles approximately 150 tickets per day (per agent), and each inquiry is carefully addressed based on its complexity. We strive to provide timely assistance to all our users. However, we also respect our support agents’ personal time, and they do not work during weekends and national holidays.

Regarding your specific experience, out of the approximately 50 responses you received from our support team, we acknowledge that a few may have encountered delays exceeding one day. These instances were primarily due to weekends or recent national holidays. We apologize for any inconvenience caused by these delays.

We also noticed that multiple tickets were opened for the same issue, which can lead to redundant efforts on both sides. To streamline the process and ensure efficient resolution, we encourage consolidating related inquiries into a single ticket whenever possible.

We’d like to clarify that there is an option available in Amelia to address the issue you mentioned regarding booking appointments outside of an employee’s working hours.

Within the ‘Settings/Roles/Administrator’ section, there is an option to enable admins to book appointments outside of an employee’s designated work hours. Once this setting is enabled, it allows administrators to bypass the employee’s work hours when making bookings from the backend.

Our back-end section is undergoing a redesign process to enhance user experience. This update will include a new design and improved functionality for calculating occupancy, percentage of load, finance, and more. We acknowledge that the current dashboard may not be optimal, but rest assured, a comprehensive overhaul is underway. Thank you for your patience as we work towards a better Amelia experience.

We acknowledge the limitation regarding adding a coupon code to an existing booking. As an admin, you can add an internal note to indicate the coupon should have been used and mark the payment as paid. While we understand this workaround may not be ideal, we appreciate your understanding.

Regarding packages, they work correctly without a limit on the number of packages used. To track appointments within a package, go to Services/Packages -> Manage Package. Filter by purchase dates to view who purchased the package and expand for details on appointments booked. This feature provides a comprehensive overview of package usage.

It appears there might be some confusion regarding SMS functionality. You can Google “SMS Segment” and see what it is, but that’s how SMS functioned since it was introduced – SMS messages are divided into segments of 160 Latin characters in GSM encoding. Including a single character outside this list (UNICODE encoding) reduces the number of characters per segment. We understand your concern and plan to include Europe-based SMS providers in the future, offering lower prices. Unfortunately, we don’t have an ETA on this. We apologize for any inconvenience and appreciate your understanding.

Cron Jobs are not a feature of Amelia itself; they are scheduled tasks executed by your hosting server. Amelia provides the command to execute the task, but the configuration can vary depending on your hosting provider. We recommend reaching out to Siteground’s support for assistance with the correct command. Siteground is a popular hosting provider so if there was any issue with cron jobs related to Siteground, we would know about it. If you encounter any issues specific to Siteground’s Cron Jobs, they would be best equipped to assist.

Amelia operates based on set logic, so if you define buffer time for a service, it will consistently apply. Currently, there isn’t a way to adjust this, but we will certainly forward your suggestion to our developers for consideration. Alternatively, if you have a customer requiring more time for a single service, you can use the “Custom Duration” option to extend their appointment, such as from 1 hour to 2 hours.

When an appointment is canceled, the corresponding time slot becomes available for others to book. This functionality has been consistent with Amelia’s operation for the past 5+ years and remains unchanged. If you’re experiencing ongoing issues with this process, we recommend reaching out to our support team for further assistance. We were unable to replicate this behavior, suggesting it may not be a bug in the plugin but possibly a conflict with another plugin or theme on your website.

We’ve taken the time to address your concerns because many of your statements appear to be incorrect or based on a misunderstanding while others seem to rest on expectations we’ve never promoted. We hope this response provides clarity and demonstrates that there are effective ways to configure Amelia when we collaborate.

Should you have additional questions, we are more than willing to assist. We kindly ask that you base your responses on factual information rather than emotions stemming from misunderstandings or lack of information.

Hello,

Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.

Premium products are not supported in these forums.

Thank you for understanding.

Hello, thank you for clearing that up.

Can you please let us know what exactly you would want to hide from the booking form?

Looking forward to your reply.

Hello,

Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.

Premium products are not supported in these forums.

Thank you for understanding.

Hello, thank you for reaching out to us.

Can you please resend the URL of the page (the one that you attached is not working) you are referring to and let us know what exactly you would want to be hidden from the booking form?

Looking forward to your reply.

Hello, thank you for reaching out to us.

Can you please let us know which version of the Amelia plugin you have installed on your website?

Looking forward to your reply.

Hello Chris, thank you for clearing that up.

Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.

Premium products are not supported in these forums.

Thank you for understanding.

Hello,

I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin’s built-in features.​

This feature will be implemented in one of the future updates, but there is no ETA at the moment.

Please let me know if you have any other questions.