allisonkrzych

We have resolved the issue by syncing Woocommerce and Square.

Payment Gateway Plugin: Woocommerce Square

### WordPress Environment ###

WordPress address (URL): https://www.thepumphouse.org
Site address (URL): https://www.thepumphouse.org
WC Version: 4.7.0
REST API Version: ✔ 4.7.0
WC Blocks Version: ✔ 3.6.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.6.3
Log Directory Writable: ✔
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.9
PHP Post Max Size: 20 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.7.31-percona-sure1-log
Max Upload Size: 20 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.1.2
WC Database Prefix: wordpress_
Total Database Size: 56.10MB
Database Data Size: 39.17MB
Database Index Size: 16.93MB
wordpress_woocommerce_sessions: Data: 0.41MB + Index: 0.02MB + Engine MyISAM
wordpress_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woocommerce_order_items: Data: 0.42MB + Index: 0.24MB + Engine MyISAM
wordpress_woocommerce_order_itemmeta: Data: 2.62MB + Index: 2.03MB + Engine MyISAM
wordpress_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wordpress_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_actionscheduler_actions: Data: 2.11MB + Index: 0.63MB + Engine MyISAM
wordpress_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wordpress_actionscheduler_logs: Data: 1.56MB + Index: 1.00MB + Engine MyISAM
wordpress_arval_redirects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_arval_targets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_commentmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wordpress_comments: Data: 2.77MB + Index: 1.70MB + Engine MyISAM
wordpress_formcraft_b_forms: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wordpress_formcraft_b_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_formcraft_b_views: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_gf_entry: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wordpress_gf_entry_meta: Data: 0.70MB + Index: 0.50MB + Engine MyISAM
wordpress_gf_entry_notes: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wordpress_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_gf_form_meta: Data: 0.24MB + Index: 0.00MB + Engine MyISAM
wordpress_gf_form_revisions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wordpress_gf_form_view: Data: 0.38MB + Index: 0.24MB + Engine MyISAM
wordpress_give_donormeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wordpress_give_donors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_give_formmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wordpress_give_logmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wordpress_give_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_give_paymentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wordpress_groups_capability: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wordpress_groups_group: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_groups_group_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_groups_user_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_groups_user_group: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wordpress_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_mywebtonetperfstatsresults: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_mywebtonetqtest: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_nf3_action_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wordpress_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_nf3_field_meta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wordpress_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_nf3_form_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wordpress_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_options: Data: 6.08MB + Index: 0.38MB + Engine MyISAM
wordpress_pda_passwords: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_pimwick_gift_card: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_pimwick_gift_card_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_postmeta: Data: 12.78MB + Index: 7.20MB + Engine MyISAM
wordpress_posts: Data: 6.83MB + Index: 1.33MB + Engine MyISAM
wordpress_rg_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_rg_form_meta: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wordpress_rg_form_view: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
wordpress_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_rg_lead: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wordpress_rg_lead_detail: Data: 0.26MB + Index: 0.22MB + Engine MyISAM
wordpress_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_rg_lead_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_rg_lead_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wordpress_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wordpress_term_relationships: Data: 0.04MB + Index: 0.10MB + Engine MyISAM
wordpress_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wordpress_usermeta: Data: 1.17MB + Index: 0.69MB + Engine MyISAM
wordpress_users: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
wordpress_wcs_payment_retries: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wordpress_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wordpress_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wordpress_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_wc_order_product_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wordpress_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wordpress_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wordpress_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wordpress_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wordpress_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woocommerce_square_customers: Data: 0.22MB + Index: 0.25MB + Engine MyISAM
wordpress_woo_square_integration_deleted_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wordpress_woo_square_integration_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 485
custom_css: 1
customize_changeset: 1
et_pb_layout: 7
give_forms: 2
give_log: 1
give_payment: 3
nav_menu_item: 49
page: 62
post: 23
product: 63
product_variation: 108
project: 1
revision: 1427
shop_order: 2994
shop_order_refund: 7
shop_subscription: 70
ticket-meta-fieldset: 1
tribe_events: 153
tribe_organizer: 17
tribe_rsvp_attendees: 7
tribe_rsvp_tickets: 3
tribe_venue: 8
tribe_wooticket: 248
tribe-ea-record: 3
wc_conditional_fee: 1
wc_membership_plan: 8
wc_user_membership: 143
woocustomemails: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (24) ###

The Events Calendar: by Modern Tribe
Inc. – 5.2.1

Gravity Forms: by Gravity Forms – 2.4.21
Akismet Anti-Spam: by Automattic – 4.1.7
Classic Editor: by WordPress Contributors – 1.6
Divi Disable Plugin Check: by Jonathan Bossenger – 1.0
Potent Donations for WooCommerce: by Potent Plugins – 1.1.3 – Installed version not tested with active version of WooCommerce 4.7.0
Event Tickets Plus: by Modern Tribe
Inc. – 5.0.1

Event Tickets: by Modern Tribe
Inc. – 5.0.2

The Events Calendar PRO: by Modern Tribe
Inc. – 5.1.6

GPL Kit: by GPL Kit – 2.0.1 – Installed version not tested with active version of WooCommerce 4.7.0
Groups WooCommerce: by itthinx – 1.20.0
Groups: by itthinx – 2.11.1
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.154

Show Hide Author: by Marios Alexandrou – 2.3
Simple Redirect: by Get on Social – 4.0.5
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
WooCommerce Extra Fees Plugin: by theDotstore – 3.5 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.22 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Memberships: by SkyVerge – 1.19.2 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Square: by WooCommerce – 2.2.4 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Subscriptions: by WooCommerce – 3.0.10
WooCommerce: by Automattic – 4.7.0
WP Crontrol: by John Blackbourn & crontributors – 1.8.5
WP Super Cache: by Automattic – 1.7.1

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: donation (donation)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #233 - /shop/
Cart: #234 - /cart/
Checkout: #235 - /checkout/
My account: #236 - /my-account/
Terms and conditions: #130 - /about/tickets-box-office/

### Theme ###

Name: Divi
Version: 4.7.1
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Memberships ###

Restriction mode:: Hide content only
Public content:: Products: 25 items
Excluded from discounts:: 169 products
Membership plans:: 8
Employee Trouble Shooting Membership 2:: Members: 2Access method: Manual assignment onlyAccess length: Unlimited Subscription: No
Film Society:: Members: 29Access method: Product(s) purchaseAccess length: Fixed dates (302 days)Subscription: No No access-granting products are purchasable
Arts Angel:: Members: 0Access method: Product(s) purchaseAccess length: Fixed dates (410 days)Subscription: YesInstallment plan: No
Visionary:: Members: 1Access method: Product(s) purchaseAccess length: Fixed dates (410 days)Subscription: YesInstallment plan: No
Benefactor:: Members: 5Access method: Product(s) purchaseAccess length: Fixed dates (410 days)Subscription: YesInstallment plan: No
Director:: Members: 24Access method: Product(s) purchaseAccess length: Fixed dates (410 days)Subscription: YesInstallment plan: No
Patron:: Members: 45Access method: Product(s) purchaseAccess length: Fixed dates (410 days)Subscription: YesInstallment plan: No
Friend:: Members: 36Access method: Product(s) purchaseAccess length: Fixed dates (410 days)Subscription: YesInstallment plan: No

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://www.thepumphouse.org
Subscription Statuses: wc-active: 61
wc-pending-cancel: 1
wc-pending: 3
wc-on-hold: 3
wc-cancelled: 2

WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: United States (US) — Wisconsin

### Subscriptions by Payment Gateway ###

other: wc-active: 61
wc-cancelled: 2
wc-on-hold: 3
wc-pending: 3
wc-pending-cancel: 1

### Payment Gateway Support ###

### Square ###

Environment: Production
Tokenization Enabled: ✔
Debug Mode: Off

### Action Scheduler ###

Complete: 555
Oldest: 2020-10-18 13:38:51 -0500
Newest: 2020-11-18 10:38:22 -0600

Failed: 4
Oldest: 2020-01-28 13:17:22 -0600
Newest: 2020-05-05 06:39:55 -0500

Pending: 83
Oldest: 2020-11-18 21:59:03 -0600
Newest: 2021-11-12 14:23:04 -0600

Thank you for your quick response and guidance!
Just to make sure I am doing this correctly, the only download available on my woocommerce.com downloads page is “Woocommerce version 4.7.0” I have successfully downloaded it to my hard drive and unzipped the file. Where in that file is the directory called “/woocommerce-subscriptions”?

Thank you