alexgivewp

Hi Kerri,

Glad you reached out. Happy to help!

Thanks for the information, the PHP error helps 😊.

For the PHP error, here are some recommendations I’d like you to go through:

The error you are having usually happens when there are one or more donations with missing data.

Could you go to the Donations -> Donations and switch to the legacy view. See screenshot below:

Go through all your donations to see if any of them are missing the donor (“donor missing”) or are not attached to any donation form (Untitled). Usually, but not always, these donations are the oldest. Delete these donations and see if the error still shows up.

Let me know once you’ve implemented and tested the above.

For the PayPal issue I’d first like you to go through these steps:

There’s a wide variety of reasons why you might struggle to get PayPal Donations connected correctly. Some of those reasons we can solve and some are things that PayPal needs to solve, but I’m here to help you as completely as I possibly can.

The first thing you should do is confirm that you do not have GiveWP in “Test Mode.” If GiveWP is in test mode, it will attempt to connect PayPal Donations to the PayPal sandbox instead of your live PayPal account. In live mode, GiveWP connects to your live PayPal account. You can disable test mode by going to Donations > Settings > Payment Gateways.

If you still have trouble connecting to PayPal, it’s possible something is cached in your browser. Some GiveWP users have had success by logging into their WordPress site in an incognito window and then connecting to PayPal there. After you make the connection incognito, you should be fine moving forward.

If neither of those two things gets you connected, then most likely there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly. Please make sure you complete the form as completely as possible: https://givewp.com/paypal-onboarding-reports/

The form on that page sends an email directly to PayPal, to a team that we have been told is aware of any issues, and can walk you through connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.

However: there is a bug report about the PayPal order ID issue. I’ll link you to the report. Our Head of Support pinned a reply that I think is worthwhile reading. https://feedback.givewp.com/bug-reports/p/paypal-order-id-missing-error-should-not-prevent-donations-using-paypal-donation

Let us know about deleting donations and if it resolves that issue 😊.

Have a good day!

Hello,

Glad you reached out. Happy to help!

PayPal sometimes needs a bit of the “off/on” treatment. It’s definitely not the norm, but it does happen.

There’s a wide variety of reasons why you might struggle to get PayPal Donations connected correctly. Some of those reasons we can solve and some are things that PayPal needs to solve, but I’m here to help you as completely as I possibly can.

The first thing you should do is confirm that you do not have GiveWP in “Test Mode.” If GiveWP is in test mode, it will attempt to connect PayPal Donations to the PayPal sandbox instead of your live PayPal account. In live mode, GiveWP connects to your live PayPal account. You can disable test mode by going to Donations > Settings > Payment Gateways.

If you still have trouble connecting to PayPal, it’s possible something is cached in your browser. Some GiveWP users have had success by logging into their WordPress site in an incognito window and then connecting to PayPal there. After you make the connection incognito, you should be fine moving forward.

If neither of those two things gets you connected, then most likely there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly. Please make sure you complete the form as completely as possible: https://givewp.com/paypal-onboarding-reports/

The form on that page sends an email directly to PayPal, to a team that we have been told is aware of any issues, and can walk you through connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.

Let me know once you’ve implemented and tested the above. I’m here for any further questions or additional assistance. Have a good day!

Hello,

Glad you reached out. Happy to help!

I’ll go through both the form width and the donation issue below 😊.

The form width issue stems from your theme. The main element containing the form is restricted to a maximum width of 750px, and the elements within that element are as well. The second container element (also from your form) has a width of 402px, which restricts the form to that width. I don’t know your theme, but I would check if there are settings to expand the containing elements.

When I initially tried to view your form it wouldn’t load – but it does now. That, and the issue you’re experiencing with the Test Donation not functioning as expected is most likely due to caching. I can see that the Litespeed Caching plugin is activated and compressing GiveWP scripts. Below are two different items I’d like you to look at: caching exclusions and excluding GiveWP scripts from JavaScript optimisation. The following is a bit long, but I’ll do my best to break it up a bit into Caching and JavaScript sections 😊.

You can test first by temporarily disabling the Litespeed caching plugin and testing, or jump straight into the following information.

Caching:

The fix is a bit technical, so I’ll include as much detail as possible here, but you may need to reach out to your web developer or web support person to implement the recommendations I’ll be talking about below.

Your issue here is caused by some caching happening somewhere in the process. If you’re not familiar with caching, it’s a method of saving server resources by storing copies of a page or site, so that the next visitor’s visit doesn’t trigger a call to the server at all, they just get the copy that was saved. Basically instead of the site needing to recreate the page from scratch, it sends up a copy which allows it to load faster.

We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/

Caching works really well for speeding up sites, but when a saved copy of the site has sensitive information in it (like donor info) it’s important that GiveWP not share that with the next visitor. If GiveWP is not convinced that the browser requesting the data is the correct one, it defaults to not showing the data.

Caching is handled differently on various sites and web hosts. This could mean a caching plugin, or caching could be in a security solution. Hosting providers also have settings for caching at the server level, and they can help make adjustments for you there. Most caching solutions have a setting or section for excluding specific URLs or parts of URLs (called “slugs”) from caching. At the very least, you should exclude the following slugs from caching:

/donations/
/donation-confirmation/
/donor-dashboard/
*any page with a donation form on it

Also, the following query strings (if your caching solution has a setting for them):
give-embed=donor-dashboard
giveDonationFormInIframe=1
give-route

Your host or the caching plugin/solution you are using can help with that. Some of them may require what’s called a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.

Some folks prefer to customize the URLs to their site pages, so you may find that your URLs don’t have the slugs mentioned above, even though they contain the same content. In cases like those, we recommend whitelisting the page, not just the slug, that way the pages with those essential pieces of information are still excluded from caching. This is especially important for URLs of pages with donation forms on them.

One helpful tip: Check in with your hosting provider. Most hosts have caching at the server level, and they will be able to adjust this for you. You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.

While fine-tuning cache falls outside the scope of the support we’re able to provide, your success with online donations is our number one priority, and we’re happy to provide any tips.

JavaScript optimisation exclusions:

The following scripts should be excluded from any JavaScript optimisations:

give.js
give-donation-summary.js

You may or may not have the following in your site:
give-ffm-frontend.js
give-tributes-common.min.js
give-fee-recovery-public.min.js
give-recurring.min.js

I know this was quite a bit of information to share. If you have any questions about this let me know, I’m happy to help. Have a good day!

• This reply was modified 2 years, 4 months ago by alexgivewp. Reason: added a screencast
• This reply was modified 2 years, 4 months ago by alexgivewp. Reason: removed screencast - no sound