Ai Roux
Forum Replies Created
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It happened again this night…
Yesterday evening, I had all my imported subscribers and now they are all deleted, independantly they had clicked links or open the newsletter.
Looks like I’ll have to import them each time the automatic summary will be send… Well, makes loose the automatic way 🙁
It happens again, so I opened a ticket in MailPoet support:
Hello
All the users I import in mailpoet are deleted after a few days, even if they recieve the newsletter and don’t unsubscribe.
Related conversation: https://wordpress.org/support/topic/subscribers-deleted-without-reason/You can see a partial view of the stats of my last newsletter @ https://www.airoux.fr/wp-content/uploads/2023/11/Capture.png
Note: the subscribers are totally deleted from the wp_mailpoet_subscribers table.
- This reply was modified 2 years, 6 months ago by Ai Roux.
Thanks for your answer.
The subscribers I added totally disappear from the list, the unsubscribed list just contains pple emails who register and unsubscribe before the import.
And the setting “Stop sendinf to inactive subscribers” is enabled with a delay of 6 months, and I imported users a few days before. And even subscribers having read the newsletter and/or click a link inside was removed.
I think the trouble is that the confirmed_at field was empty in the wp_mailpoet_subscribers table, I’d forced its value to an arbitrary date (the import date), wait and see…
It happens again.
This time, it was with an article notification, planned on each saturday.
I added my subscribers on friday, everything was ok, and today I see they are all unsubscribed.
3.8% of clicks, 50% of opened, none with error, no manual unsubscribption… WTF ?
Please update to that version and the issue should be fixed for you. Thanks for your patience!
Yep, it worked, thanks
Same problem. So it doesn’t come from my WP 🙂 Quite a good news.
