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Viewing 15 replies - 91 through 105 (of 301 total)
  • Thread Starter 7thcircle

    (@7thcircle)

    Here are the order notes and the system report.
    https://snipboard.io/HBiUbj.jpg

    FYI, I have tried updating the Stripe API (on their site) to 2020-08-27 from 2019-09-09 and that did not make a difference. This issue has been ongoing for the last few months.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.attogtech.com
    Site address (URL): https://www.attogtech.com
    WC Version: 5.8.0
    REST API Version: ✔ 5.8.0
    WC Blocks Version: ✔ 5.9.1
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.7.2
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: nginx/1.16.1
    PHP Version: 7.4.25
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.26-16
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.8.0
    WC Database Prefix: wp_
    Total Database Size: 36.41MB
    Database Data Size: 22.38MB
    Database Index Size: 14.03MB
    wp_woocommerce_sessions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 5.02MB + Index: 2.20MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 3.52MB + Index: 2.59MB + Engine InnoDB
    wp_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_blc_instances: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_blc_links: Data: 0.36MB + Index: 0.06MB + Engine InnoDB
    wp_blc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_bv_activities_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.48MB + Index: 0.48MB + Engine InnoDB
    wp_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_customer_carts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_customer_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_customer_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_followup_customers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_followup_email_excludes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_followup_email_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_followup_email_orders: Data: 0.31MB + Index: 0.09MB + Engine InnoDB
    wp_followup_email_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_followup_followup_history: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wp_followup_order_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_order_items: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_entry: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_gf_entry_meta: Data: 0.34MB + Index: 0.23MB + Engine InnoDB
    wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_revisions: Data: 0.25MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form_view: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hurrytimer_evergreen: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 1.30MB + Index: 0.19MB + Engine InnoDB
    wp_patchstack_event_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_patchstack_firewall_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_patchstack_logic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Data: 1.50MB + Index: 1.89MB + Engine InnoDB
    wp_posts: Data: 3.25MB + Index: 0.13MB + Engine InnoDB
    wp_redirection_404: Data: 1.44MB + Index: 0.25MB + Engine InnoDB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_redirection_logs: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_bookings_availability: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpvivid_scan_result: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpvivid_unused_uploads_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wsal_metadata: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_wsal_occurrences: Data: 0.13MB + Index: 0.22MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.16MB + Index: 0.08MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 37
    custom_css: 1
    deprecated_log: 1
    download: 1
    edd_log: 2
    edd_payment: 1
    follow_up_email: 8
    hurrytimer_countdown: 1
    mc4wp-form: 2
    nav_menu_item: 31
    page: 40
    post: 32
    product: 39
    product_variation: 14
    revision: 228
    shop_coupon: 3
    shop_order: 153
    wc_membership_plan: 6
    wc_user_membership: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (47) ###
    
    WP Activity Log: by WP White Security – 4.3.3.1
    Gravity Forms: by Gravity Forms – 2.5.14
    WP Activity Log for Gravity Forms: by WP White Security – 1.1.0
    WP Activity Log for Yoast SEO: by WP White Security – 1.2.0
    Akismet Anti-Spam: by Automattic – 4.2.1
    Broken Link Checker: by WPMU DEV – 1.11.16
    Cloudflare: by Cloudflare
    Inc. – 4.7.0
    
    Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
    Genesis Blocks: by StudioPress – 1.3.0
    Genesis Connect for WooCommerce: by StudioPress – 1.1.1
    Gravity Forms Akismet Add-On: by Gravity Forms – 1.0
    Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.0
    Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 1.1
    GridPane Redis Object Cache: by Version Forked by GridPane | Till Krüss – 1.5.6
    OMGF: by Daan from FFW.Press – 4.5.10
    HurryTimer: by Nabil Lemsieh – 2.6.3
    Kadence WooCommerce Email Designer: by Kadence WP – 1.4.8
    Mailchimp for WooCommerce: by Mailchimp – 2.5.3
    MainWP Child: by MainWP – 4.1.8
    Nginx Helper: by rtCamp – 2.2.2
    Patchstack Security: by Patchstack – 2.1.10
    PGP Key Generator: by wp2pgpmail – 1.13
    reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.24
    Redirection: by John Godley – 5.1.3
    WooCommerce Anti Fraud: by OPMC Australia Pty Ltd – 3.9 (update to version 4.0 is available)
    WooCommerce Bookings: by WooCommerce – 1.15.48
    WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.10.0
    Follow-Up Emails: by WooCommerce – 4.9.16
    WooCommerce Stripe Gateway: by WooCommerce – 5.7.0
    WooCommerce Memberships: by SkyVerge – 1.22.7
    WooCommerce Name Your Price: by Kathy Darling – 3.3.2 (update to version 3.3.4 is available)
    WooCommerce PayPal Payments: by WooCommerce – 1.6.1
    WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.11.4
    WooCommerce Product Add-ons: by WooCommerce – 4.3.0
    WooCommerce Smart Coupons: by StoreApps – 4.32.0
    WooCommerce Square: by WooCommerce – 2.6.0
    WooCommerce Subscriptions: by WooCommerce – 3.1.6
    WooCommerce: by Automattic – 5.8.0
    Yoast SEO: by Team Yoast – 17.5
    WP 2FA - Two-factor authentication for WordPress: by WP White Security – 1.7.1
    WP Accessibility: by Joe Dolson – 1.7.9
    WP Activity Log for WooCommerce: by WP White Security – 1.3.1
    Multi-Step Checkout for WooCommerce: by SilkyPress – 2.18
    WP Sitemap Page: by Tony Archambeau – 1.9.0
    Smush: by WPMU DEV – 3.9.2
    WPvivid Plugins Pro: by wpvivid.com – 2.0.28
    WPvivid Backup Plugin: by WPvivid Team – 0.9.65
    
    ### Inactive Plugins (2) ###
    
    BackWPup: by Inpsyde GmbH – 3.10.0
    WP fail2ban: by Charles Lecklider – 4.3.0.9
    
    ### Dropin Plugins (3) ###
    
    db-error.php: db-error.php
    maintenance.php: maintenance.php
    object-cache.php: GridPane Redis Object Cache
    
    ### Must Use Plugins (36) ###
    
    7th Circle Designs Branding: by Eric Leuthardt - 7th Circle Designs – 2.1.1
    Admin Notification Cleanup: by Eric Leuthardt - 7th Circle Designs – 1.3.0
    Class Notes Tweaks: by Eric Leuthardt - 7th Circle Designs – 1.4.1
    Client Management: by Eric Leuthardt - 7th Circle Designs – 2.1.1
    Custom Comment Settings: by Eric Leuthardt - 7th Circle Designs – 2.5.1
    Custom Configuration Settings for SMTP Email: by Eric Leuthardt - 7th Circle Designs – 3.4.1
    Custom Image Sizes: by Eric Leuthardt - 7th Circle Designs – 1.0.4
    Custom Layout Changes: by Eric Leuthardt - 7th Circle Designs – 2.7.4
    Custom Login Logo and Favicons: by Eric Leuthardt - 7th Circle Designs – 3.2.1
    Custom Security Configurations: by Eric Leuthardt - 7th Circle Designs – 3.6.3
    Custom User Settings: by Eric Leuthardt - 7th Circle Designs – 2.0.1
    Disable Automatic Image Links: by Eric Leuthardt - 7th Circle Designs – 1.0.8
    Enable Genesis Block Widgets: by Eric Leuthardt - 7th Circle Designs – 1.0.0
    Gravity Forms Dynamic Confirmations: by Eric Leuthardt - 7th Circle Designs – 1.0.1
    GridPane Disable XMLRPC: by Jeff Cleverley – 0.1.0
    GridPane Tweaks: by Eric Leuthardt - 7th Circle Designs – 1.3.1
    Heartbeat Optimization: by Eric Leuthardt - 7th Circle Designs – 1.2.3
    Optimize WooCommerce Checkout for Infinity Pro: by Eric Leuthardt - 7th Circle Designs – 1.5.4
    Optimize WooCommerce Scripts: by Eric Leuthardt - 7th Circle Designs – 2.5.0
    Remove WooCommerce Zoom, Gallery @ Single Product Page: by Eric Leuthardt - 7th Circle Designs – 1.0.0
    Rename "My Account" Link @ WooCommerce/WP Nav Menu: by Eric Leuthardt - 7th Circle Designs – 1.0.0
    RSS Branding and Customized Feeds: by Eric Leuthardt - 7th Circle Designs – 2.3.6
    Show WooCommerce Product Visibility: by Eric Leuthardt - 7th Circle Designs – 1.0.4
    WooCommerce 2FA Tab: by Eric Leuthardt - 7th Circle Designs – 1.0.0
    WooCommerce auto image removal: by Eric Leuthardt - 7th Circle Designs – 1.1.4
    WooCommerce Checkout Cleanup: by Eric Leuthardt - 7th Circle Designs – 2.5.1
    WooCommerce Email Sender Adjustments: by Eric Leuthardt - 7th Circle Designs – 1.2.5
    WooCommerce Extra Configurations: by Eric Leuthardt - 7th Circle Designs – 2.2.0
    WooCommerce Fail2Ban Login Notice: by Eric Leuthardt - 7th Circle Designs – 1.0.3
    WooCommerce Freelancer: by Eric Leuthardt - 7th Circle Designs – 2.2.7
    WooCommerce GDPR Add-ons: by Eric Leuthardt - 7th Circle Designs – 1.2.4
    WooCommerce Optional Related Products: by Eric Leuthardt - 7th Circle Designs – 1.1.0
    WooCommerce Price and Stock Adjustments: by Eric Leuthardt - 7th Circle Designs – 2.2.2
    WP CLI Login Command Server: by Evan Mattson – 1.2
    WP fail2ban: by Charles Lecklider – 4.3.0.9
    Yoast Cleaner: by Eric Leuthardt - 7th Circle Designs – 1.0.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: booking (booking)
    external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #54635 - /shop/
    Cart: #54636 - /cart/
    Checkout: #54637 - /checkout/
    My account: #54638 - /my-account/
    Terms and conditions: #55587 - /terms-of-service/
    
    ### Theme ###
    
    Name: Infinity Pro
    Version: 1.3.2
    Author URL: http://www.studiopress.com/
    Child Theme: ✔
    Parent Theme Name: Genesis
    Parent Theme Version: 3.3.5
    Parent Theme Author URL: https://www.studiopress.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Memberships ###
    
    Restriction mode:: Hide completely
    Public content:: –
    Excluded from discounts:: –
    Membership plans:: 6
    VIP:: Members: 0Access method: Manual assignment onlyAccess length: Unlimited Subscription: No
    30-Day 6-Hour:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (30 days)Subscription: No
    30-Day 3-Hour:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (30 days)Subscription: No
    30-Day 2-Hour:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (30 days)Subscription: No
    Preserving Your Safety and Privacy on the Wild Wild Web:: Members: 1Access method: Product(s) purchaseAccess length: Specific length (1 months)Subscription: No
    Personally Identifiable Information (PII):: Members: 1Access method: Product(s) purchaseAccess length: Specific length (1 months)Subscription: No
    
    ### Subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://www.attogtech.com
    Subscription Statuses: –
    WooCommerce Account Connected: ✔ Yes
    Active Product Key: ❌ No
    Custom Retry Rules: ✔ No
    Custom Retry Rule Class: ✔ No
    Custom Raw Retry Rule: ✔ No
    Custom Retry Rule: ✔ No
    Retries Migration Status: ✔ Completed
    Report Cache Enabled: ✔ Yes
    Cache Update Failures: ✔ 0 failure
    
    ### Store Setup ###
    
    Country / State: United States (US) — Texas
    
    ### Payment Gateway Support ###
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    pre-orders
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    
    PayPal: refunds
    Check payments: products
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: Yes
    Shop country code: US
    PayPal card processing available in country: Yes
    Pay Later messaging available in country: Yes
    Vault enabled: No
    
    ### Action Scheduler ###
    
    Complete: 7,715
    Oldest: 2021-10-04 12:15:02 -0500
    Newest: 2021-11-04 12:07:58 -0500
    
    Pending: 10
    Oldest: 2021-11-04 12:10:09 -0500
    Newest: 2021-11-11 01:30:07 -0600
    
    ### Name Your Price ###
    
    Version: 
    Template overrides: –
    
    ### Status report information ###
    
    Generated at: 2021-11-04 12:08:30 -05:00
    
    Thread Starter 7thcircle

    (@7thcircle)

    You continue to mark this as resolved. What is the resolution or are you just trying to pad your numbers?

    Thread Starter 7thcircle

    (@7thcircle)

    I have checked, and that transient is not present

    Thread Starter 7thcircle

    (@7thcircle)

    FYI, marking it as resolved because you know about the issue does not mean it is resolved, it means you are whitewashing the issue and providing false support numbers.

    Thread Starter 7thcircle

    (@7thcircle)

    Is there an eta on a resolution? Are we talking days, weeks, months, or years since this has been a “known issue” for more than a year?

    Thread Starter 7thcircle

    (@7thcircle)

    It is a conflict with WooCommerce Bookings, but also a know issue with your plugin as there are numerous reports but no fix as of yet.

    Fatal error: Uncaught Error: Call to undefined function GuzzleHttp\Psr7\uri_for()
    in /var/www/example.com/htdocs/wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/Api/Serializer/RestSerializer.php on line 35
    
    Call stack:
    
        Aws\A\S\RestSerializer::__construct()
        wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/Api/Serializer/RestXmlSerializer.php:25
        Aws\A\S\RestXmlSerializer::__construct()
        wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/Api/Service.php:90
        Aws\Api\Service::createSerializer()
        wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/ClientResolver.php:662
        Aws\ClientResolver::_default_serializer()
        wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/ClientResolver.php:276
        Aws\ClientResolver::resolve()
        wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/AwsClient.php:174
        Aws\AwsClient::__construct()
        wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/S3/S3Client.php:283
        Aws\S3\S3Client::__construct()
        wp-content/plugins/backwpup/inc/class-s3-destination.php:251
        BackWPup_S3_Destination::client()
        wp-content/plugins/backwpup/inc/class-destination-s3.php:491
        BackWPup_Destination_S3::edit_ajax()
        wp-content/plugins/backwpup/inc/class-destination-s3.php:302
        BackWPup_Destination_S3::edit_tab()
        wp-content/plugins/backwpup/inc/class-page-editjob.php:830
        BackWPup_Page_Editjob::page()
        wp-includes/class-wp-hook.php:303
        WP_Hook::apply_filters()
        wp-includes/class-wp-hook.php:327
        WP_Hook::do_action()
        wp-includes/plugin.php:470
        do_action()
        wp-admin/admin.php:259

    This has been asked and ignored for at least 2 years.

    We have been told that performer is not something this plugin generates and that it must be a ticket plugin. We have been told it was not a problem and was just an optional field. We have been told they would look into it (but nothing every came of that). We have been told to reference a kb article on their site that does not exist.

    You would think that this would be a straight forward option to adjust the output schema to include this information.

    Thread Starter 7thcircle

    (@7thcircle)

    Thanks. I knew it was possible and the ease of the update is testimony to not configuring things so late at night.

    No changes for me. I even tested with the plugin on a fresh build with nothing but 2021 and this plugin running.

    Thread Starter 7thcircle

    (@7thcircle)

    Email sent

    I have been seeing the same issue on several sites for the last several releases.

    Thread Starter 7thcircle

    (@7thcircle)

    I have sent the logs for the dashboard and the child that is showing errors

    Thread Starter 7thcircle

    (@7thcircle)

    The errors are on the MainWP install. A few things I have seen, when I open the activity log on the site the errors appear in my debug log. When I refresh the child sites (on the extension settings page) it lists all of the sites even those without the plugin installed. After reloading the page, some of the sites that have the plugin installed do not appear on the left (they have not been added to the right).

    There are some errors on a child site, but I will post over there when I can confirm it is not something on my end.

    Thread Starter 7thcircle

    (@7thcircle)

    I sent them a note again, but the last time they pushed it back on the plugin developer which is why I created this support question.

    If you have a 404, you should start by clearing cache and then test (and check logs).

    Options can include, but not limited to..

    2FA on admin accounts
    limit login attempts
    wp-login limited to your ip

    You are now asking for security, and that depends on your needs, host, server type, budget, etc. You can use plugins, good hosting, htaccess rules, nginx rules, cloudflare, etc

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