• thedpfdoctor

    (@thedpfdoctor)


    We have been using this plugin for 6 years without issues but now we have our countdown timer showing one hour earlier than the actual meeting. I have confirmed that our zoom account, the scheduled meeting and wordpress and all set to the correct timezone but it looks like the countdown clock is working on the wrong timezone. Any suggestions? Thanks in advance, Darren

    The page I need help with: [log in to see the link]

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  • Plugin Contributor digamberpradhan

    (@digamberpradhan)

    Hi @thedpfdoctor

    I tested out the counter on my end and things are working as expected for me.
    Can you please give me more details please.
    – Are you using a shortcode ?
    – What timezone are you creating the meetings ?
    – Is this for one particular meeting or all of them ?
    – Have you checked the zoom timezone offset for daylight savings time ?

    Thread Starter thedpfdoctor

    (@thedpfdoctor)

    Thank you for the reply.

    We are using a short code and the zoom meeting is set to daylight saving time. Our wordpress site is also set to daylight saving time.

    If I change the zoom timezone to UTC then the countdown clock is correct but the meeting window does not open. If we are on UTC+1 then the clock is out by one hour and the counter flickers for the last hour but the meeting will still open. It seems like the countdown timer is working in UTC no matter what timezome the meeting is set to. This affects every meeting over the past week.

    We have previously done hundreds of meetings over 6 years without any issues.

    Plugin Contributor digamberpradhan

    (@digamberpradhan)

    Hello @thedpfdoctor

    I’ve checked this again with the latest zoom meeting.
    I put the meeting timezone as +1 GMT London and my timezone right now is +5:45 GMT.
    Even with this updated setting – everything is as it should be for me.

    Can you please let me know exactly which shortcut you used.
    And give me a step by step process to review this.

    Currently – unable to reproduce.

Viewing 3 replies - 1 through 3 (of 3 total)

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