Sorry for your bad experience, it wasn’t intended to be this way.
Yes, you just follow up to bad feedback only I see so others think there is support, what is your Contact Info?
You will not give it as this is NOT a supported feature anyway, Google has it for FREE.
Just hire of Fiverr, you don’t need to spend money on a product that’s 10 years old and not even supported, I will be disputing on my CC if I don’t hear back.