Plugin Support
Youzify
(@kainelabsteam)
Hello @imane8
Thanks for reaching us
Can you send me a screenshot or screencast so we can have a clear idea about the issue please?
Best Regards, KaineLabs Team
Thread Starter
imane8
(@imane8)
I sent a screenshot in the email.
Here I don’t know where I upload the photo
Plugin Support
Youzify
(@kainelabsteam)
Hello @imane8
You can upload the screenshots on this website
https://imgbb.com/
And then share the link on this thread 🙂
Best Regards, KaineLabs Team.
Thread Starter
imane8
(@imane8)
this is the link of image
https://ibb.co/SmtnGGk
Plugin Support
Youzify
(@kainelabsteam)
Hello @imane8
Thanks for the screenshot
Please follow the next steps:
– Make sure you are using the most updated versions of Youzify, WordPress & your theme.
– Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
– If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
– Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).
Let me know the results. 🙂
Best Regards, KaineLabs Team.
Thread Starter
imane8
(@imane8)
I deactivated all plugins, I kept only Buddypress and Youzify, but unfortunatelly, it still persists.
about theme, I need blog theme. I installed NewsCard
Plugin Support
Youzify
(@kainelabsteam)
Hello @imane8
Please change your theme for temporary. It just identify if the issue persist or not if you change the theme. 🙂
Best Regards, KaineLabs Team.
Thread Starter
imane8
(@imane8)
YES, thank you
i changed the theme and the problem is solved
Plugin Support
Youzify
(@kainelabsteam)
You’re welcome @imane8
I am glad to hear that 🙂
Best Regards, KaineLabs Team.