Your session has expired

  • Resolved dencyclopedia

    (@dencyclopedia)


    5 years, 8 months ago

    Hello team…
    I am new with woocommerce…
    I have set up my checkout page with stripe as a payment gateway.
    Whenever I try to pay via stripe normal credit card window opens for payment and I receive OTP also for payment confirmation. But whenever I enter OTP to complete my payment, I receive this error ” Your session has expired! This problem usually arises because you have cookies disabled or not accessible or has expired. You may start a fresh transaction again”
    I tried with different devices and different ips and different bank credit cards.
    But the same error is coming.
    Contacted stripe support but they told that everything is fine from their side and I need to contact woocommerce support.
    Here is the 1st step screenshot when I press for payment. It works perfectly fine and also gets OTP from the bank. http://prnt.sc/uc1c12
    Problem arises when i enter OTP to complete my payment. http://prnt.sc/uc1cse

    Tried to deactivate all plugins.
    Tried to remove my checkout page from caching.
    But nothing works.

    Hope i will get solution from here…

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hi there,

    Those screenshots you sent over aren’t of the Stripe extension. Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

    Looking forward to hearing from you!

    Ross

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Your session has expired’ is closed to new replies.