Support » Plugin: WooCommerce » Your session has expired

  • Resolved dencyclopedia

    (@dencyclopedia)


    Hello team…
    I am new with woocommerce…
    I have set up my checkout page with stripe as a payment gateway.
    Whenever I try to pay via stripe normal credit card window opens for payment and I receive OTP also for payment confirmation. But whenever I enter OTP to complete my payment, I receive this error ” Your session has expired! This problem usually arises because you have cookies disabled or not accessible or has expired. You may start a fresh transaction again”
    I tried with different devices and different ips and different bank credit cards.
    But the same error is coming.
    Contacted stripe support but they told that everything is fine from their side and I need to contact woocommerce support.
    Here is the 1st step screenshot when I press for payment. It works perfectly fine and also gets OTP from the bank. http://prnt.sc/uc1c12
    Problem arises when i enter OTP to complete my payment. http://prnt.sc/uc1cse

    Tried to deactivate all plugins.
    Tried to remove my checkout page from caching.
    But nothing works.

    Hope i will get solution from here…

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Niels Lange

    (@nielslange)

    Hello @dencyclopedia,

    What extension are you using to handle the Stripe payments? Could you please share a copy of your site’s System Status? You can find it via WooCommerce → Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter dencyclopedia

    (@dencyclopedia)

    Thanks for your quick response…
    I am using official stripe extension by woocommerce…
    Here is my system report…

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.dencyclopedia.com
    Site address (URL): https://www.dencyclopedia.com
    WC Version: 4.4.1
    REST API Version: ✔ 1.0.15
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.4.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 64 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.9
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.71.1
    OpenSSL/1.0.2k-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.13-MariaDB-log-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.4.1
    WC Database Prefix: wp_
    Total Database Size: 150.93MB
    Database Data Size: 125.47MB
    Database Index Size: 25.46MB
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    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wp_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_nf3_action_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_nf3_field_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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    wp_nf3_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_upgrades: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nxs_log: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
    wp_nxs_query: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_opanda_leads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_opanda_leads_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_opanda_stats_v2: Data: 5.79MB + Index: 5.92MB + Engine MyISAM
    wp_options: Data: 3.44MB + Index: 0.19MB + Engine InnoDB
    wp_pmpro_discount_codes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_pmpro_discount_codes_levels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_pmpro_discount_codes_uses: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_pmpro_memberships_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_pmpro_memberships_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_pmpro_memberships_users: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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    wp_pmpro_membership_orders: Data: 0.02MB + Index: 0.20MB + Engine InnoDB
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    wp_posts: Data: 6.52MB + Index: 0.75MB + Engine InnoDB
    wp_po_plugins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_sendpress_customfields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sendpress_list_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_sendpress_schedules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sendpress_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_swift_performance_warmup: Data: 0.16MB + Index: 0.22MB + Engine InnoDB
    wp_swpm_membership_meta_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_swpm_membership_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_swpm_members_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_swpm_payments_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_term_relationships: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    ### Post Type Counts ###
    
    acf-field: 4
    acf-field-group: 1
    action-box: 2
    adstxt: 1
    advanced_ads: 1
    amn_mi-lite: 1
    amn_wpforms-lite: 1
    attachment: 924
    contentlocker: 4
    dlm_download: 876
    dlm_download_version: 878
    easy-pricing-table: 1
    elementor_library: 9
    elementor-hf: 1
    fmemailverification: 1
    form-maker: 1
    frm_form_actions: 2
    frm_styles: 1
    ig_campaign: 2
    ig_message: 5
    mailpoet_page: 1
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    nav_menu_item: 15
    oembed_cache: 2
    opanda-item: 1
    page: 14
    post: 877
    product: 3
    shop_coupon: 1
    shop_order: 29
    shop_subscription: 25
    site-review: 61
    sp_template: 2
    sptemplates: 3
    um_directory: 1
    um_form: 3
    wc_membership_plan: 3
    wc_user_membership: 3
    wpforms: 3
    wplp-news-widget: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (22) ###
    
    Ad Inserter: by Igor Funa – 2.6.13
    Advanced Custom Fields: by Elliot Condon – 5.9.0
    Akismet Anti-Spam: by Automattic – 4.1.6
    All-in-One WP Migration: by ServMask – 7.27
    Code Snippets: by Code Snippets Pro – 2.14.0
    Download Monitor - Google Drive: by Never5 – 4.0.0
    Download Monitor: by Never5 – 4.4.3
    Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 3.2.5
    Elementor Pro: by Elementor.com – 2.9.4
    Elementor: by Elementor.com – 2.9.9
    Site Kit by Google: by Google – 1.15.0
    Imagify: by WP Media – 1.9.10
    LiteSpeed Cache: by LiteSpeed Technologies – 3.4.1
    OneSignal Push Notifications: by OneSignal – 2.1.4
    Redirection: by John Godley – 4.8
    Site Reviews: by Paul Ryley – 4.7.0
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Memberships: by SkyVerge – 1.17.5 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Subscriptions: by Automattic – 2.6.2 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce: by Automattic – 4.4.1
    Yoast SEO: by Team Yoast – 14.9
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #12339 - /shop/
    Basket: ❌ Page not set
    Checkout: #12341 - /checkout/
    My account: #12342 - /my-account/
    Terms and conditions: #697 - /t-c-and-privacy-policy/
    
    ### Theme ###
    
    Name: Hello Elementor
    Version: 2.3.0
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Memberships ###
    
    Restriction mode:: Hide content only
    Public content:: –
    Excluded from discounts:: –
    Membership plans:: 3
    Monthly:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 days)Subscription: YesInstallment plan: No
    Weekly:: Members: 2Access method: Product(s) purchaseAccess length: Specific length (1 days)Subscription: YesInstallment plan: No
    Daily:: Members: 1Access method: Product(s) purchaseAccess length: Specific length (1 days)Subscription: YesInstallment plan: No
    
    ### Subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://www.dencyclopedia.com
    Subscription Statuses: wc-active: 1
    wc-expired: 3
    wc-pending: 19
    wc-on-hold: 1
    wc-cancelled: 1
    
    WooCommerce Account Connected: ❌ No
    Report Cache Enabled: ✔ Yes
    Cache Update Failures: ✔ 0 failure
    
    ### Store Setup ###
    
    Country / State: United Kingdom (UK)
    
    ### Subscriptions by Payment Gateway ###
    
    PayPal Checkout: wc-cancelled: 1
    wc-pending: 5
    
    Stripe: wc-on-hold: 1
    wc-pending: 14
    
    ### Payment Gateway Support ###
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    pre-orders
    
    PayPal Checkout: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_reactivation
    subscription_suspension
    multiple_subscriptions
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    subscription_amount_changes
    subscription_date_changes
    
    ### Action Scheduler ###
    
    Complete: 267
    Oldest: 2020-08-07 05:26:35 +0530
    Newest: 2020-09-06 05:39:34 +0530
    
    Failed: 2
    Oldest: 2020-06-06 19:09:31 +0530
    Newest: 2020-06-06 18:26:31 +0530
    
    Pending: 2
    Oldest: 2020-09-07 12:26:18 +0530
    Newest: 2020-09-08 12:26:18 +0530
    
    

    I am facing the exact same issue. And it’s really affecting our income.

    Please help.

    Please see my system report as well below. Maybe matching it with that of dencyclopedia’s might help.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.zestchest.com
    Site address (URL): https://www.zestchest.com
    WC Version: 3.7.0
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: ❌ 5.2.7 - There is a newer version of WordPress available (5.5.1)
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.2.32
    PHP Post Max Size: 256 MB
    PHP Time Limit: 240
    PHP Max Input Vars: 5000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.13-MariaDB
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.7.0
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 188.79MB
    Database Data Size: 136.53MB
    Database Index Size: 52.26MB
    wp_woocommerce_sessions: Data: 1.14MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.27MB + Index: 0.11MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ip2nation: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
    ip2nationCountries: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    woocs_statistic: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_aepc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_apsl_users_social_profile_details: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
    wp_country_filter_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_lifterlms_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_notifications: Data: 2.52MB + Index: 1.20MB + Engine InnoDB
    wp_lifterlms_product_to_voucher: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_quiz_attempts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_user_postmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
    wp_lifterlms_vouchers_codes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_voucher_code_redemptions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mdf_stat_buffer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mdf_stat_tmp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 47.56MB + Index: 28.63MB + Engine InnoDB
    wp_postmeta: Data: 39.52MB + Index: 8.03MB + Engine InnoDB
    wp_posts: Data: 29.11MB + Index: 0.69MB + Engine InnoDB
    wp_rsgiftvoucher: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rspointexpiry: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rsrecordpoints: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rs_expiredpoints_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rs_templates_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sb_image_hover_effects_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sb_image_hover_effects_style: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_social_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sumo_reward_encashing_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sumo_reward_send_point_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
    wp_users: Data: 0.22MB + Index: 0.20MB + Engine InnoDB
    wp_vxcf_leads: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_vxcf_leads_detail: Data: 0.28MB + Index: 0.11MB + Engine InnoDB
    wp_vxcf_leads_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocs_statistic: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_xoogu_currency_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_xoogu_currency_details: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (26) ###
    
    Social Login WordPress Plugin - AccessPress Social Login Lite: by AccessPress Themes – 3.4.3
    All In One SEO Pack: by Michael Torbert – 3.2.9
    Ban Double Login: by minkapi – 1.1
    Beautiful taxonomy filter: by Jonathan de Jong – 2.4.3
    Contact Form Entries: by CRM Perks – 1.0.8
    Elementor Pro: by Elementor.com – 2.10.3
    Elementor: by Elementor.com – 2.9.13
    GeoTargetingWP: by Timersys – 3.1
    LifterLMS WooCommerce: by Team LifterLMS – 2.0.11 – Not tested with the active version of WooCommerce
    LifterLMS: by LifterLMS – 3.34.4
    Ocean Extra: by OceanWP – 1.5.14
    Ocean Extra: by OceanWP – 1.5.14
    Paytm Payment Gateway: by Paytm – 1.0 – Not tested with the active version of WooCommerce
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.2.1
    Ajax add to cart for WooCommerce: by QuadLayers – 1.1.4 – Not tested with the active version of WooCommerce
    Razorpay for WooCommerce: by Team Razorpay – 2.1.0 – Not tested with the active version of WooCommerce
    Stripe For WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.2.1
    
    WOOCS - WooCommerce Currency Switcher: by realmag777 – 2.2.9.1 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.17 – 2.0.3 is available
    WooCommerce Services: by Automattic – 1.21.1 – 1.24.2 is available
    WooCommerce: by Automattic – 3.7.0
    Asset CleanUp: Page Speed Booster: by Gabriel Livan – 1.3.6.6
    WP Content Copy Protection & No Right Click: by wp-buy – 1.6.2
    WP Rocket: by WP Media – 3.6.2.1
    Smush: by WPMU DEV – 3.2.4
    WPForms Lite: by WPForms – 1.5.5
    
    ### Inactive Plugins (13) ###
    
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.0.2
    All-in-One WP Migration: by ServMask – 7.17
    Autoptimize: by Frank Goossens (futtta) – 2.7.7
    Autoptimize CriticalCSS.com Power-Up: by Deny Dias & Optimizing Matters – 1.18.0
    FWD Ultimate 3D Carousel: by FWD – 1.3
    FWD Ultimate 3D Carousel: by FWD – 1.3
    GeoTargeting Lite: by Timersys – 1.3.4
    Menu Image: by Rui Guerreiro – 2.9.2
    Ocean Modal Window: by OceanWP – 1.0.14
    Stachethemes Event Calendar: by Stachethemes – 2.6
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.17
    
    WooCommerce Force Authentification Before Checkout: by Luiz Bills – 1.2.1 – Not tested with the active version of WooCommerce
    WooCommerce GST PRO: by Stark Digital – 1.5.2 – Not tested with the active version of WooCommerce
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: INR (₹)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    stec_bookable (stec_bookable)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Basket: #39 - /add-to-cart/
    Checkout: #40 - /checkout-page/
    My account: #41 - /my-account-page/
    Terms and conditions: #4057 - /terms-conditions/
    
    ### Theme ###
    
    Name: OceanWP
    Version: 1.7.1 – 1.8.8 is available
    Author URL: https://oceanwp.org/about-me/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php
    
    ### Action Scheduler ###
    
    Complete: 1
    Oldest: 2020-09-09 20:38:07 +0530
    Newest: 2020-09-09 20:38:07 +0530
    
    Pending: 378
    Oldest: 2020-09-10 20:38:07 +0530
    Newest: 2021-09-10 05:29:59 +0530
    
    Canceled: 7
    Oldest: 2021-08-11 05:29:59 +0530
    Newest: 2021-08-29 05:29:59 +0530
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 3
    Oldest: 2019-04-18 10:15:16 +0530
    Newest: 2019-09-06 05:29:59 +0530
    
    
    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @dencyclopedia. It looks like you’re using OneSignal Push Notifications to integrate with Stripe. We provides support for Stripe here but this seems to be an issue with OneSignal integration. Do the payments work okay if OneSignal is deactivated? If not, please post to the Stripe forum.

    I also recommend that you check out guide here for setting up caching on your site. Be sure to exclude the Cart, Checkout and My Account pages from any site or server caching.

Viewing 5 replies - 1 through 5 (of 5 total)
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