Support » Plugin: WooCommerce » Your session has expired
Your session has expired
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Hello team…
I am new with woocommerce…
I have set up my checkout page with stripe as a payment gateway.
Whenever I try to pay via stripe normal credit card window opens for payment and I receive OTP also for payment confirmation. But whenever I enter OTP to complete my payment, I receive this error ” Your session has expired! This problem usually arises because you have cookies disabled or not accessible or has expired. You may start a fresh transaction again”
I tried with different devices and different ips and different bank credit cards.
But the same error is coming.
Contacted stripe support but they told that everything is fine from their side and I need to contact woocommerce support.
Here is the 1st step screenshot when I press for payment. It works perfectly fine and also gets OTP from the bank. http://prnt.sc/uc1c12
Problem arises when i enter OTP to complete my payment. http://prnt.sc/uc1cseTried to deactivate all plugins.
Tried to remove my checkout page from caching.
But nothing works.Hope i will get solution from here…
The page I need help with: [log in to see the link]
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Hello @dencyclopedia,
What extension are you using to handle the Stripe payments? Could you please share a copy of your site’s System Status? You can find it via WooCommerce → Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thanks for your quick response…
I am using official stripe extension by woocommerce…
Here is my system report…### WordPress Environment ### WordPress address (URL): https://www.dencyclopedia.com Site address (URL): https://www.dencyclopedia.com WC Version: 4.4.1 REST API Version: ✔ 1.0.15 WC Blocks Version: ✔ 3.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.4.0 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 64 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.9 PHP Post Max Size: 64 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.71.1 OpenSSL/1.0.2k-fips SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.13-MariaDB-log-cll-lve Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.4.1 WC Database Prefix: wp_ Total Database Size: 150.93MB Database Data Size: 125.47MB Database Index Size: 25.46MB wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 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wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 0.45MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wfls_2fa_secrets: 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+ Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wp_yoast_seo_links: Data: 1.52MB + Index: 1.80MB + Engine InnoDB wp_yoast_seo_meta: Data: 0.28MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### acf-field: 4 acf-field-group: 1 action-box: 2 adstxt: 1 advanced_ads: 1 amn_mi-lite: 1 amn_wpforms-lite: 1 attachment: 924 contentlocker: 4 dlm_download: 876 dlm_download_version: 878 easy-pricing-table: 1 elementor_library: 9 elementor-hf: 1 fmemailverification: 1 form-maker: 1 frm_form_actions: 2 frm_styles: 1 ig_campaign: 2 ig_message: 5 mailpoet_page: 1 mc4wp-form: 1 nav_menu_item: 15 oembed_cache: 2 opanda-item: 1 page: 14 post: 877 product: 3 shop_coupon: 1 shop_order: 29 shop_subscription: 25 site-review: 61 sp_template: 2 sptemplates: 3 um_directory: 1 um_form: 3 wc_membership_plan: 3 wc_user_membership: 3 wpforms: 3 wplp-news-widget: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (22) ### Ad Inserter: by Igor Funa – 2.6.13 Advanced Custom Fields: by Elliot Condon – 5.9.0 Akismet Anti-Spam: by Automattic – 4.1.6 All-in-One WP Migration: by ServMask – 7.27 Code Snippets: by Code Snippets Pro – 2.14.0 Download Monitor - Google Drive: by Never5 – 4.0.0 Download Monitor: by Never5 – 4.4.3 Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 3.2.5 Elementor Pro: by Elementor.com – 2.9.4 Elementor: by Elementor.com – 2.9.9 Site Kit by Google: by Google – 1.15.0 Imagify: by WP Media – 1.9.10 LiteSpeed Cache: by LiteSpeed Technologies – 3.4.1 OneSignal Push Notifications: by OneSignal – 2.1.4 Redirection: by John Godley – 4.8 Site Reviews: by Paul Ryley – 4.7.0 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Memberships: by SkyVerge – 1.17.5 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Subscriptions: by Automattic – 2.6.2 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce: by Automattic – 4.4.1 Yoast SEO: by Team Yoast – 14.9 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #12339 - /shop/ Basket: ❌ Page not set Checkout: #12341 - /checkout/ My account: #12342 - /my-account/ Terms and conditions: #697 - /t-c-and-privacy-policy/ ### Theme ### Name: Hello Elementor Version: 2.3.0 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Memberships ### Restriction mode:: Hide content only Public content:: – Excluded from discounts:: – Membership plans:: 3 Monthly:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 days)Subscription: YesInstallment plan: No Weekly:: Members: 2Access method: Product(s) purchaseAccess length: Specific length (1 days)Subscription: YesInstallment plan: No Daily:: Members: 1Access method: Product(s) purchaseAccess length: Specific length (1 days)Subscription: YesInstallment plan: No ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://www.dencyclopedia.com Subscription Statuses: wc-active: 1 wc-expired: 3 wc-pending: 19 wc-on-hold: 1 wc-cancelled: 1 WooCommerce Account Connected: ❌ No Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United Kingdom (UK) ### Subscriptions by Payment Gateway ### PayPal Checkout: wc-cancelled: 1 wc-pending: 5 Stripe: wc-on-hold: 1 wc-pending: 14 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions pre-orders PayPal Checkout: products refunds subscriptions subscription_cancellation subscription_reactivation subscription_suspension multiple_subscriptions subscription_payment_method_change_customer subscription_payment_method_change_admin subscription_amount_changes subscription_date_changes ### Action Scheduler ### Complete: 267 Oldest: 2020-08-07 05:26:35 +0530 Newest: 2020-09-06 05:39:34 +0530 Failed: 2 Oldest: 2020-06-06 19:09:31 +0530 Newest: 2020-06-06 18:26:31 +0530 Pending: 2 Oldest: 2020-09-07 12:26:18 +0530 Newest: 2020-09-08 12:26:18 +0530
I am facing the exact same issue. And it’s really affecting our income.
Please help.
Please see my system report as well below. Maybe matching it with that of dencyclopedia’s might help.
### WordPress Environment ### WordPress address (URL): https://www.zestchest.com Site address (URL): https://www.zestchest.com WC Version: 3.7.0 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: ❌ 5.2.7 - There is a newer version of WordPress available (5.5.1) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.2.32 PHP Post Max Size: 256 MB PHP Time Limit: 240 PHP Max Input Vars: 5000 cURL Version: 7.62.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.13-MariaDB Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.7.0 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 188.79MB Database Data Size: 136.53MB Database Index Size: 52.26MB wp_woocommerce_sessions: Data: 1.14MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.27MB + Index: 0.11MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 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Engine InnoDB wp_vxcf_leads: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_vxcf_leads_detail: Data: 0.28MB + Index: 0.11MB + Engine InnoDB wp_vxcf_leads_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocs_statistic: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_xoogu_currency_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_xoogu_currency_details: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (26) ### Social Login WordPress Plugin - AccessPress Social Login Lite: by AccessPress Themes – 3.4.3 All In One SEO Pack: by Michael Torbert – 3.2.9 Ban Double Login: by minkapi – 1.1 Beautiful taxonomy filter: by Jonathan de Jong – 2.4.3 Contact Form Entries: by CRM Perks – 1.0.8 Elementor Pro: by Elementor.com – 2.10.3 Elementor: by Elementor.com – 2.9.13 GeoTargetingWP: by Timersys – 3.1 LifterLMS WooCommerce: by Team LifterLMS – 2.0.11 – Not tested with the active version of WooCommerce LifterLMS: by LifterLMS – 3.34.4 Ocean Extra: by OceanWP – 1.5.14 Ocean Extra: by OceanWP – 1.5.14 Paytm Payment Gateway: by Paytm – 1.0 – Not tested with the active version of WooCommerce WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.2.1 Ajax add to cart for WooCommerce: by QuadLayers – 1.1.4 – Not tested with the active version of WooCommerce Razorpay for WooCommerce: by Team Razorpay – 2.1.0 – Not tested with the active version of WooCommerce Stripe For WooCommerce: by Payment Plugins support@paymentplugins.com – 3.2.1 WOOCS - WooCommerce Currency Switcher: by realmag777 – 2.2.9.1 – Not tested with the active version of WooCommerce WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.17 – 2.0.3 is available WooCommerce Services: by Automattic – 1.21.1 – 1.24.2 is available WooCommerce: by Automattic – 3.7.0 Asset CleanUp: Page Speed Booster: by Gabriel Livan – 1.3.6.6 WP Content Copy Protection & No Right Click: by wp-buy – 1.6.2 WP Rocket: by WP Media – 3.6.2.1 Smush: by WPMU DEV – 3.2.4 WPForms Lite: by WPForms – 1.5.5 ### Inactive Plugins (13) ### Advanced Order Export For WooCommerce: by AlgolPlus – 3.0.2 All-in-One WP Migration: by ServMask – 7.17 Autoptimize: by Frank Goossens (futtta) – 2.7.7 Autoptimize CriticalCSS.com Power-Up: by Deny Dias & Optimizing Matters – 1.18.0 FWD Ultimate 3D Carousel: by FWD – 1.3 FWD Ultimate 3D Carousel: by FWD – 1.3 GeoTargeting Lite: by Timersys – 1.3.4 Menu Image: by Rui Guerreiro – 2.9.2 Ocean Modal Window: by OceanWP – 1.0.14 Stachethemes Event Calendar: by Stachethemes – 2.6 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.17 WooCommerce Force Authentification Before Checkout: by Luiz Bills – 1.2.1 – Not tested with the active version of WooCommerce WooCommerce GST PRO: by Stark Digital – 1.5.2 – Not tested with the active version of WooCommerce ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: INR (₹) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) stec_bookable (stec_bookable) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page not set Basket: #39 - /add-to-cart/ Checkout: #40 - /checkout-page/ My account: #41 - /my-account-page/ Terms and conditions: #4057 - /terms-conditions/ ### Theme ### Name: OceanWP Version: 1.7.1 – 1.8.8 is available Author URL: https://oceanwp.org/about-me/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ### Action Scheduler ### Complete: 1 Oldest: 2020-09-09 20:38:07 +0530 Newest: 2020-09-09 20:38:07 +0530 Pending: 378 Oldest: 2020-09-10 20:38:07 +0530 Newest: 2021-09-10 05:29:59 +0530 Canceled: 7 Oldest: 2021-08-11 05:29:59 +0530 Newest: 2021-08-29 05:29:59 +0530 In-progress: 0 Oldest: – Newest: – Failed: 3 Oldest: 2019-04-18 10:15:16 +0530 Newest: 2019-09-06 05:29:59 +0530
Hi @dencyclopedia. It looks like you’re using OneSignal Push Notifications to integrate with Stripe. We provides support for Stripe here but this seems to be an issue with OneSignal integration. Do the payments work okay if OneSignal is deactivated? If not, please post to the Stripe forum.
I also recommend that you check out guide here for setting up caching on your site. Be sure to exclude the Cart, Checkout and My Account pages from any site or server caching.
- The topic ‘Your session has expired’ is closed to new replies.