Support » Plugin: WordPress Backup and Migrate Plugin - Backup Guard » You asked so many times

  • jasonjohnson0

    (@jasonjohnson0)


    Well, I typically dont review products negatively. I dont like reviewing products if I pay for them because what do you want me to say? I paid for this thing to do what I needed and it did what it promised for money? OK well this product didnt work for me fo free or paid. Everything I get is a failed backup, failed migration, failed upload to the cloud. I am trying to us this instead of free migration services from an awesome host. I’ll be refunding.

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  • Plugin Author Backup Guard

    (@backupguard)

    Dear @jasonjohnson0,
    We are sorry for your disappointment, we are ready to help you with any issue you may have.
    Please, provide more details about your issues – what errors do you see?
    Can you, please share the backup log (if there’s no private info there) so we can check what is the reason you are having the issues.
    We have a priority chat (https://backup-guard.com/) and email (support@backup-guard.com) support for our PRO users (and not only) so we are always ready to support whenever you are having any issues.
    Please, cooperate, sharing your log here or via chat so we can help you!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Please, provide more details about your issues – what errors do you see?

    As this is a customer then I am afraid that this conversation is not for these forums. You cannot support customers here and in the future please do not try. Send your customer to your site for support.

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well and any refund conversations.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
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