Hi @2kimpossible1,
make sure if you have cron enabled on your hosting.
You could install this plugin: https://wordpress.org/plugins/advanced-cron-manager/ and check if the cron “ywrr_daily_send_mail_job” is correctly scheduled.
Let us know.
Regards,
YITH
Thank you for your quick response. OK, I added the plugin. However I am not familiar with code, so I don’t know what you mean by checking if the cron you noted is scheduled. Sorry, but I need specific instructions on what to do.
Thanks so much
I haven’t gotten a response to my followup question, but since then I checked the cron manager and it has it scheduled for daily – at next page refresh. So my question now is how to change that to what the plug in states is the defualt of 7 days after order is maeked as completed.
Hi @2kimpossible1 I have the same problem, but regarding your last question I think that it’s correct that the function is scheduled to run daily.
The wp-cron-manager just list all the wp-cron events and the send mail function (from the reminder plugin) runs daily looking for orders older than x days as set in the reminder plugin options.
By the way if you are able to solve your problem please post the solution here.
Hi @2kimpossible1, @novelz24
sorry for the delay. Another thing to check from your phpMyAdmin is if the table ywrr_email_schedule exists.
If not so please search in the option table for the option “ywrr_db_version” and delete it. Then deactivate and reactivate the plugin and check if the table exists.
Let us know.
Regards,
YITH
